Frost Bank

Worst service I've had at a bank that we have been using for years (but not in this town).. the…read moreteller was not friendly whatsoever and was trying to tell me on how to deposit my checks!! Just not the same!!

Wells Fargo Bank

1.8

(6 reviews)

Customer care to start- then customer service. Bankers( loosely used) in their offices without…read morecustomers, lobby of guests waiting - no sense of urgency or care. Call- no one will answer, try the app to make a same day appointment and you can't. Sandra Torres( proudly stated she is the bank manager and knows who is in the bank) has 24 years with the bank( fraud seems to be her speciality- linkin- it's not customers. Today watching an elderly couple- need 2 minutes max for a notary and wait 26 minutes to speak to a banker. One guy "had to get to lunch", If you can stomach being a number, waiting endlessly while people sit in glass offices you will understand clearly why they have been sued and lost, why their stock has faltered and why I'm about to close my accounts. I miss Ms. Betty-the curator of the safety deposit boxes and making customers happy!

I am in the drive thru every 2 weeks making 2-3 deposits at a time. They will not give any extra…read moredeposit slips. If you ask for 3 deposit slips they ask, "are you making 3 deposits today?" God forbid we waste any company profit to expedite services!!! Instead, I am the one holding up and slowing down the drive thru because I have to sit there filling out 3 deposit slips with multiple checks for work each week. I literally go to 6 different banks every week for work and Wells Fargo is the absolute worst of them all.

Southwest 66 Credit Union

(4 reviews)

Tremendous facility and friendly staff. I'm always pleased to work with the tellers and management…read morewhen I come in. I'm so thankful to have switched accounts over to SW66!

Fuckin Livid!!! (My husband works out of town a lot) The…read morebank locked Nicks account. Not for the hundreds of dollars he spent in the south and in NY. Not for the thousands of dollars we spent in Colorado, Nope. He tried to use his card in Tyler, Texas. Fuck Southwest 66. This morning my husband tells me that some stupid woman from the bank called him after hours to tell him I was in the bank complaining. I've been with him 20 years. I'm pretty sure he knows exactly what went on when I was in her branch. 10/10/20 Southwest 66 locked his fucking account AGAIN!!! These worthless motherfuckers know what he does. They have been told twice already to NOT lick his fucking account. Now I have to call and make sure all the bills I paid this morning went through. Light company Water company Cable company & Where we make Monsters computer payment I'm beyond pissed. I can't wait til we can close our accounts. #southwest66 #shitbank #dontwasteyourtime #idiots

City Bank

4.0

(2 reviews)

I'm having trouble getting signed in I can't figure out how…read moreto get a new Password very difficult for me to understand There's no "Forgot password " button.

The City of Odessa Texas redefines local. The center of the oil production area of the Permian…read morebasin requires capital. Local bankers capitalizing local businesses and they're good. One of the friendliest banks I've dealt with in years Give em a shot!

First Basin Credit Union

1.7

(22 reviews)

Financed my car 2 1/3 years ago. FBCU offered the best rate. The website is user friendly…read moreallowing me to check payments, balance of loan, accumulated interest. Customer service reps answer any questions promptly .

I have banked here since 2005 it is the best bank in odessa tx. I plan to open my 6 year old…read moredaughter a kids account here to help her save up for when she goes off to college.

Bank of America Financial Center

1.8

(10 reviews)

I recommend Bank of America to one of the best bank of the town…read more All the employees are very friendly and helpful to me every time that I go. The ATM helps a lot too, cause you don't have to wait in case you don't have time for assistance.

I have been with BoA for almost 20 years. This WILL BE MY LAST YEAR with them. They have to be the…read moreMOST inconvenient banking institution I have ever dealt with. They removed the Drive thru and replaced it with two ATM's that ONE OF THEM NEVER WORKS. They opened a SMALL BRANCH on 42nd Street that closes at 5:00, you know when people get off work and need to deposit a check. And you cannot get into it on the weekends to use the ATM..STUPID!! I WOULD NOT recommend this bank to ANYONE! You will go in circles to speak to a live person. I have reached my limit with their inconvenience. I will be at another bank within 30 days.

SOUTHWEST HERITAGE CREDIT UNION

3.7

(3 reviews)

Everything went very smoothly from beginning to end. Diahnn was incredibly helpful and patient…read morethroughout the entire process, which involved about four different transactions. She made everything easy and provided excellent service every step of the way. I truly appreciate all of her help with both myself and my husband and we are both extremely busy so she took care of both of us individually. I wanted to get established with a local bank and I have found that here at the Southwest Heritage Credit Union. All the girls reaching out to me from Erica to Cim and Maria have all been lovely to communicate with.

The staff at all locations are very helpful and promp. I never have any kind of hassle to do what…read moreI need

Karla Grimes - State Farm Insurance Agent

4.4

(7 reviews)

Our experience with this agency has been extremely disappointing due to a significant lack of…read morecommunication and transparency regarding a required SR-22 filing. When we switched our policy to this State Farm office in September, we clearly communicated--through phone calls, emails, and text messages--that an SR-22 filing was required. Based on the responses we received from the office, we were under the impression that the request was being processed. In October and November, we received correspondence from the state indicating that the previous SR-22 had been canceled and that a new filing had not been submitted. I contacted the office again and even sent the official documentation from the state in November that the agency requested. At that time, we were again told the matter would be handled. No one from the agency communicated that there was any issue processing the request. In February, during a routine background check related to employment, we discovered that the license was still showing as suspended due to the missing SR-22 filing. I immediately contacted the agency again and was told the paperwork had been submitted. I specifically asked for confirmation and was assured that it had been sent. However, on March 5th, another background check confirmed the license was still suspended. After contacting the state directly, we were informed that no SR-22 filing had ever been received from this agency. Only after multiple calls, emails, and even visiting the office in person were we finally told that this agency does not write SR-22 filings for new policyholders and requires approximately one year of policy history before doing so. This information was never disclosed when we initially switched policies, despite the SR-22 requirement being clearly communicated from the start. The lack of transparency and follow-through resulted in months of believing the matter was being handled when it was not, leaving the license suspended and creating serious complications that affected our ability to work and maintain normal daily responsibilities. Had we been informed from the beginning that this agency could not provide SR-22 filings for new policyholders, we would have immediately obtained coverage through another company capable of handling the requirement. This situation could have been entirely avoided with clear communication and accurate information from the start. For anyone who requires an SR-22 filing, I strongly recommend confirming the agency's policy regarding these filings before transferring coverage.

Excellent customer service! Rolanda took great care of us! Prompt, courteous, professional! They…read moreanswer the phone and you get to talk to real people!

Chris Wray - State Farm Insurance Agent

4.4

(7 reviews)

I had the pleasure of working with Mrs. Maria Rojas today, to obtain auto coverage. She has gone…read moreabove and beyond to make sure I had the best quote and was so friendly and helpful. I highly recommend her, Chris Wray, and State Farm.

I was offered approx $97 a month for insurance though state farm website but they said no it will…read morecost $128 a month....go online its much cheaper.

Frost Bank - banks - Updated August 2026

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Chase Bank

(4 reviews)

This is my go to bank when necessary it's a convenient location located at the courtyard however…read morethis does get a lot of foot traffic so be prepared to stand in line I've run into almost every teller and banker at this location all very professional all very helpful just please remember this is one of their main walk-in banks so traffic is high at all times if you're needing a quick stop in you may have to wait so be patient Thank you, Beckett

Slow service! They have you wait for a long time and lady helped someone else before me when I was…read morein line before her! They have people in the drive-thru waiting so long too.

Southwest 66 Credit Union

(4 reviews)

Tremendous facility and friendly staff. I'm always pleased to work with the tellers and management…read morewhen I come in. I'm so thankful to have switched accounts over to SW66!

Fuckin Livid!!! (My husband works out of town a lot) The…read morebank locked Nicks account. Not for the hundreds of dollars he spent in the south and in NY. Not for the thousands of dollars we spent in Colorado, Nope. He tried to use his card in Tyler, Texas. Fuck Southwest 66. This morning my husband tells me that some stupid woman from the bank called him after hours to tell him I was in the bank complaining. I've been with him 20 years. I'm pretty sure he knows exactly what went on when I was in her branch. 10/10/20 Southwest 66 locked his fucking account AGAIN!!! These worthless motherfuckers know what he does. They have been told twice already to NOT lick his fucking account. Now I have to call and make sure all the bills I paid this morning went through. Light company Water company Cable company & Where we make Monsters computer payment I'm beyond pissed. I can't wait til we can close our accounts. #southwest66 #shitbank #dontwasteyourtime #idiots

HERITAGE USA COMMUNITY FEDERAL CREDIT UNION

(2 reviews)

This is by far the worst bank, I have ever dealt with. I cannot wait to pay off my credit card so,…read moreI can close my account and never deal with them again. Thankfully, it is almost paid off. I have been told by bank tellers that I cannot make payments online. Good luck trying to get ahold of someone to make a payment over the phone. Depending on who you talk to there is also a fee to pay over the phone. Most of the time when I call, I get transferred so many times that I get hung up on or I get to leave a message on their voice mail. If you love having bad customer service this is the bank for you. I should not have to pay for stamps to mail in my payment... This is 2018! Technology is at an all time high.

Very friendly and knowledgeable staff. It seems that they are making excellent changes to their…read moremobile banking and website as I was told that soon there will be a link and app to make loan/credit card payments online. Overall excellent bank and great people to do business with! I always recommend Heritage USA FCU to my family, friends and co-workers when they are in need of a loan!

Truist

I've been banking with them for years without any issues , they have excellent customer service ,…read morelove their team !

TitleMax Title Loans

I have a saving and checking account and i have no problems. Every one is so understanding and…read morehelpful.

Southwest Bank

Great staff and convenient locations. I appreciate the fact that they are "home grown": Odessa,…read moreMidland, & Lubbock.

Farmers Insurance - Richard King