Southwest Bank

I love the Grandview Ave. branch of Frost Bank. Always the friendliest people. Everyone greets me…read morewhen I go in. I have never had to wait in line, except at the drive thru atm. I've been with Frost since about 2015. No complaints whatsoever. I was previously at the bank next to Marketstreet on 42nd Street and all I did wait in line. The drive through was a nightmare and it was rare that I could ever go inside and not stand in line. And the tellers were so slow. I highly recommend FROST GRANDVIEW AVENUE BRANCH.

From the owner: Banking. Investments. Insurance…read more Texas roots. World-class service. From banking and insurance to all your investment needs, Frost is here for you. Literally. If you're in Texas, chances are there's a Frost nearby with folks you can trust to navigate you through any financial decision, no matter how simple or complicated. And because we put people first, you'll get the kind of customer service Frost has been known for since we first started serving this great state six generations ago. You'll also be able to take advantage of our time-tested, disciplined approach to helping you make the right financial decisions for your money.

Chase Bank

2.3

Google Maps told me this bank was closed at 5pm, so I thought I was going to be stuck going to the…read moreATM to deposit some cash. I drove over here and discovered they had a bunch of lanes for drive-through service with the old school vacuum tubes to send your stuff. AWESOME! The girls working inside were super friendly, so I was able to get some banking done for my boss as well. Sent them a bunch of cash through the tubes to deposit and had receipts back in no time. I asked for some money straps to keep your money bundled and organized, but I guess they misunderstood me because they sent me 2 dope Chase money bags with a zipper like you'd buy at an office supply store. It wasn't what I asked for, but I wasn't about to complain. This branch is just awesome. Did I mention I was driving a U-Haul and I cleared the drive-through lane just fine? Dope!

For a mega bank, either it is the time I make the visit to this branch or this is operations as…read moreusual, when I walked in the first time to open a checking account, I didn't have to wait much to meet with a personal banker, less than 10 minute to be exact. The personal banker knew the checking products Chase offered, the conditions for Total Checking and even ordered my checks hassle free. I enjoy the availability of Chase nationwide and even the teller line has 2 ATM machines that can do check deposits, cash deposits and much more, good for the tech savy generation . Just a heads up with these "mega-banks" be sure and read terms and conditions or your fees will add up.

Southwest 66 Credit Union

2.6

(17 reviews)

I have banked with them for three or four years. They are friendly very helpful and do things on a…read moretimely matter

I am not even a member but am still getting mail from them for some lady named Natalie Gutierrez. l…read moredon't even know who this person is and I CERTAINLY don't want their garbage mail. They don't even live on my property and Ive been here for almost 8 years!!!! Very unprofessional

Complex Community Federal Credit Union

2.3

(12 reviews)

We have been members of this Credit Union for over 30 years and my mother in law for even longer…read more They are the WORST at customer service. My mother in law passed away and my husband is her only relative and the sole executor in her will and we provided all the necessary documents to them to release her money to him and they are making it EXTREMELY difficult even though they KNOW WHO WE ARE!!! They are trying everything to keep her money. Do not use this Credit Union. Take your money elsewhere because you may not get it back!!

Member for over 40 yrs , worst customer service ever , no personal contact , have to call one…read morenumber and be screened and veted !! Sure miss Herbert Itz

BBVA Compass

1.0

Worst service I've had at a bank that we have been using for years (but not in this town).. the…read moreteller was not friendly whatsoever and was trying to tell me on how to deposit my checks!! Just not the same!!

Wells Fargo Bank

1.8

(6 reviews)

Customer care to start- then customer service. Bankers( loosely used) in their offices without…read morecustomers, lobby of guests waiting - no sense of urgency or care. Call- no one will answer, try the app to make a same day appointment and you can't. Sandra Torres( proudly stated she is the bank manager and knows who is in the bank) has 24 years with the bank( fraud seems to be her speciality- linkin- it's not customers. Today watching an elderly couple- need 2 minutes max for a notary and wait 26 minutes to speak to a banker. One guy "had to get to lunch", If you can stomach being a number, waiting endlessly while people sit in glass offices you will understand clearly why they have been sued and lost, why their stock has faltered and why I'm about to close my accounts. I miss Ms. Betty-the curator of the safety deposit boxes and making customers happy!

I am in the drive thru every 2 weeks making 2-3 deposits at a time. They will not give any extra…read moredeposit slips. If you ask for 3 deposit slips they ask, "are you making 3 deposits today?" God forbid we waste any company profit to expedite services!!! Instead, I am the one holding up and slowing down the drive thru because I have to sit there filling out 3 deposit slips with multiple checks for work each week. I literally go to 6 different banks every week for work and Wells Fargo is the absolute worst of them all.

Southwest 66 Credit Union

3.0

(4 reviews)

Tremendous facility and friendly staff. I'm always pleased to work with the tellers and management…read morewhen I come in. I'm so thankful to have switched accounts over to SW66!

Fuckin Livid!!! (My husband works out of town a lot) The…read morebank locked Nicks account. Not for the hundreds of dollars he spent in the south and in NY. Not for the thousands of dollars we spent in Colorado, Nope. He tried to use his card in Tyler, Texas. Fuck Southwest 66. This morning my husband tells me that some stupid woman from the bank called him after hours to tell him I was in the bank complaining. I've been with him 20 years. I'm pretty sure he knows exactly what went on when I was in her branch. 10/10/20 Southwest 66 locked his fucking account AGAIN!!! These worthless motherfuckers know what he does. They have been told twice already to NOT lick his fucking account. Now I have to call and make sure all the bills I paid this morning went through. Light company Water company Cable company & Where we make Monsters computer payment I'm beyond pissed. I can't wait til we can close our accounts. #southwest66 #shitbank #dontwasteyourtime #idiots

City Bank

4.0

(2 reviews)

I'm having trouble getting signed in I can't figure out how…read moreto get a new Password very difficult for me to understand There's no "Forgot password " button.

The City of Odessa Texas redefines local. The center of the oil production area of the Permian…read morebasin requires capital. Local bankers capitalizing local businesses and they're good. One of the friendliest banks I've dealt with in years Give em a shot!

First Basin Credit Union

1.7

(22 reviews)

Financed my car 2 1/3 years ago. FBCU offered the best rate. The website is user friendly…read moreallowing me to check payments, balance of loan, accumulated interest. Customer service reps answer any questions promptly .

I have banked here since 2005 it is the best bank in odessa tx. I plan to open my 6 year old…read moredaughter a kids account here to help her save up for when she goes off to college.

Bank of America Financial Center

1.8

(10 reviews)

I recommend Bank of America to one of the best bank of the town…read more All the employees are very friendly and helpful to me every time that I go. The ATM helps a lot too, cause you don't have to wait in case you don't have time for assistance.

I have been with BoA for almost 20 years. This WILL BE MY LAST YEAR with them. They have to be the…read moreMOST inconvenient banking institution I have ever dealt with. They removed the Drive thru and replaced it with two ATM's that ONE OF THEM NEVER WORKS. They opened a SMALL BRANCH on 42nd Street that closes at 5:00, you know when people get off work and need to deposit a check. And you cannot get into it on the weekends to use the ATM..STUPID!! I WOULD NOT recommend this bank to ANYONE! You will go in circles to speak to a live person. I have reached my limit with their inconvenience. I will be at another bank within 30 days.

Karla Grimes - State Farm Insurance Agent

4.4

Our experience with this agency has been extremely disappointing due to a significant lack of…read morecommunication and transparency regarding a required SR-22 filing. When we switched our policy to this State Farm office in September, we clearly communicated--through phone calls, emails, and text messages--that an SR-22 filing was required. Based on the responses we received from the office, we were under the impression that the request was being processed. In October and November, we received correspondence from the state indicating that the previous SR-22 had been canceled and that a new filing had not been submitted. I contacted the office again and even sent the official documentation from the state in November that the agency requested. At that time, we were again told the matter would be handled. No one from the agency communicated that there was any issue processing the request. In February, during a routine background check related to employment, we discovered that the license was still showing as suspended due to the missing SR-22 filing. I immediately contacted the agency again and was told the paperwork had been submitted. I specifically asked for confirmation and was assured that it had been sent. However, on March 5th, another background check confirmed the license was still suspended. After contacting the state directly, we were informed that no SR-22 filing had ever been received from this agency. Only after multiple calls, emails, and even visiting the office in person were we finally told that this agency does not write SR-22 filings for new policyholders and requires approximately one year of policy history before doing so. This information was never disclosed when we initially switched policies, despite the SR-22 requirement being clearly communicated from the start. The lack of transparency and follow-through resulted in months of believing the matter was being handled when it was not, leaving the license suspended and creating serious complications that affected our ability to work and maintain normal daily responsibilities. Had we been informed from the beginning that this agency could not provide SR-22 filings for new policyholders, we would have immediately obtained coverage through another company capable of handling the requirement. This situation could have been entirely avoided with clear communication and accurate information from the start. For anyone who requires an SR-22 filing, I strongly recommend confirming the agency's policy regarding these filings before transferring coverage.

Excellent customer service! Rolanda took great care of us! Prompt, courteous, professional! They…read moreanswer the phone and you get to talk to real people!

Chris Wray - State Farm Insurance Agent

4.4

I had the pleasure of working with Mrs. Maria Rojas today, to obtain auto coverage. She has gone…read moreabove and beyond to make sure I had the best quote and was so friendly and helpful. I highly recommend her, Chris Wray, and State Farm.

I was offered approx $97 a month for insurance though state farm website but they said no it will…read morecost $128 a month....go online its much cheaper.

Southwest Bank - banks - Updated August 2026

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Southwest 66 Credit Union

Great member service and excellent financial and loan products. The Midland branch was…read moreparticularly fast and helpful.

Truist

I've been banking with them for years without any issues , they have excellent customer service ,…read morelove their team !

Karla Grimes - State Farm Insurance Agent

4.4

Our experience with this agency has been extremely disappointing due to a significant lack of…read morecommunication and transparency regarding a required SR-22 filing. When we switched our policy to this State Farm office in September, we clearly communicated--through phone calls, emails, and text messages--that an SR-22 filing was required. Based on the responses we received from the office, we were under the impression that the request was being processed. In October and November, we received correspondence from the state indicating that the previous SR-22 had been canceled and that a new filing had not been submitted. I contacted the office again and even sent the official documentation from the state in November that the agency requested. At that time, we were again told the matter would be handled. No one from the agency communicated that there was any issue processing the request. In February, during a routine background check related to employment, we discovered that the license was still showing as suspended due to the missing SR-22 filing. I immediately contacted the agency again and was told the paperwork had been submitted. I specifically asked for confirmation and was assured that it had been sent. However, on March 5th, another background check confirmed the license was still suspended. After contacting the state directly, we were informed that no SR-22 filing had ever been received from this agency. Only after multiple calls, emails, and even visiting the office in person were we finally told that this agency does not write SR-22 filings for new policyholders and requires approximately one year of policy history before doing so. This information was never disclosed when we initially switched policies, despite the SR-22 requirement being clearly communicated from the start. The lack of transparency and follow-through resulted in months of believing the matter was being handled when it was not, leaving the license suspended and creating serious complications that affected our ability to work and maintain normal daily responsibilities. Had we been informed from the beginning that this agency could not provide SR-22 filings for new policyholders, we would have immediately obtained coverage through another company capable of handling the requirement. This situation could have been entirely avoided with clear communication and accurate information from the start. For anyone who requires an SR-22 filing, I strongly recommend confirming the agency's policy regarding these filings before transferring coverage.

Excellent customer service! Rolanda took great care of us! Prompt, courteous, professional! They…read moreanswer the phone and you get to talk to real people!

Heritage USA Community Federal Credit Union

3.5

(4 reviews)

Staff was very friendly and courteous which is what the 2 stars are for. But unless you're okay…read morewith waiting for a month to use your funds, don't open an account here. It's been over 3 weeks and I still haven't received my debit card AND they put my husband's first paycheck on hold for 2 weeks without even informing us.

They have drive-thru ATMs but unfortunately, they no longer offer teller service to Co-op network…read moremembers.

John Fabela Insurance

Great service! I have had insurance with John for years and he always takes care of his customers…read more His staff is amazing at helping people with their insurance coverage and making sure you completely understand the products that are offered.

Gina Zaragoza - State Farm Insurance Agent

I absolutely love this office! All of the staff is friendly and helpful. I work closely with one…read moreagent Adonica T. Ogren, she is always ready to help me with any issues or questions I may have. She gives her full attention to her clients.

Valdez Bookkeeping & Tax Service

They take care of my books for my business in Big Spring, TX. I would recommend them to anyone!!!read more

Miles Haiduk - State Farm Insurance Agent

the service is great (joselyn) she is great! gracias porque son bilingues y el servicio se…read more(joselyn) es excelente! muy rápido y amable recomiendo este lugar para seguros y servicios

Farmers Insurance - Rebekah Mcnerlin