Love this bank and the staff. They are always helpful no matter the problem. I had a check stolen…read morefrom my mailbox within seconds of this person trying to cash it they were calling me to see if it was fraud and yes it was they quickly put flags out to all banks and had the guy arrested. Very thankful!!

Best bank in the world. Very knowledgeable and great to work with. You will never find the…read morecustomer service anywhere else. We recommend this bank to everyone. They are number 1!

I set up auto-withdrawal some time ago and never gave it another thought. GCEFCU made it easy…read more These folks are fantastic.

Good morning , FYI, Aravind Chakravarthy was very…read moreProfessional, Courteous, Knowledgeable, Experienced and Understanding in helping me fill out the forms necessary for my transaction. Truly, Aravind is a Credit to your organization . Thank You. Have a blessed day.

One of the things that I look for in a bank is customer service. This place has the best team I…read morehave yet to encounter. They are so trustworthy and helpful they go the extra mile. If you're looking for a bank that you want them to know you as an individual and not just buy an account number this is the bank to go to. By the way the drive-through is open till 6 PM. Again, the people at this location make the bank amazing!

After many years of banking with this location I decided to close my account after my last…read moreinteraction with their account representative. I went today to request a new debit card as well as update my last name and address. They require more documentation to update a last name than the government! I had my updated driver license as well as my updated social security card...and they still wouldn't update without my marriage license. I asked Avery, their new accounts rep, why the other two legal forms of documentation couldn't suffice and there was no answer except that it wouldn't and that was just how it was. Please tell me why Chase bank only required my updated driver license to change my name but Hometown wants everything but my blood type? Hometown, I really think you need to review this policy as you just lost a longtime customer. Also, some customer service training is in order. Your account rep did nothing to make me feel like I was a valued customer. I may not have a large amount of money in your bank but I should be treated like I'm just as valuable a customer as everyone else. While I appreciate Hometown responding to this review I would like to add that at no time was it ever conveyed to me that the representative would attempt to make arrangements for my marriage license; even after she called to double check with her supervisor on the policy. Also, let it be noted that my DL and my SS card all reflect my maiden name with hyphenated married name. While the name change was the final straw I'd like to remind you that you did not address the customer service issue. Your representative was less than friendly and borderline rude during my brief interaction with her. I will reiterate to you that your branch needs some customer service training and leave it at that.

I've been banking here for years and this branch is absolutely amazing. All the staff are wonderful…read moreespecially the new Branch Manager! She goes above and beyond to understand your needs and offer tailored options. I'll be recommending this bank to all my friends and family!!

Great hometown bank! Very friendly and professional. Glad we moved our money here.read more

I deposited a insurance check from a claim due to the freeze. busted pipes flooded my downstairs,…read moreinsurance company mailed the check two weeks ago and it's been setting at Amegy bank since last Tuesday on Hold while mold is growing through out my house, the check cleared twice before going back on hold causing my checking account to go into overdraft charges that blocked me from using my debit card. I've been with Amegy bank for about 8 years plus and this is absolutely the worst experience I've ever had banking. And I've had my identity stolen twice..and this makes that look like a walk in the park.

If you are an alert & knowledgeable consumer of banking services, you can do alright with this…read moreregional bank. I actually use a different branch, but when I need a really helpful banker, my go-to guy is now the manager at this location. Ask for "Christian"; he is very good.

For over 40 years of banking excellence, The very best,…read moremost trusted bank. I have known them for their integrity, and great personnel.

Customer service at this location is terrible! I actually had a teller tell me today that the…read moremanager was busy without even turning her neck from looking at drive through line or pausing to see what manager was doing at her desk! I refused to take no for an answer so I went inside and after seeing nobody at managers desk they still made me sit another 20 minutes waiting to see the manager. The manager then informed me that overdraft was intended for "accidental " overages and that she does not allow it at teller window even though this is a practice at all other locations. I might also mention my account is 30 years old so very little risk for abuse of the overdraft. Beware of this location!!! Also be aware they have one notary that takes a 1.5 hour lunch every day and even as a customer she will question what she is notarizing! 100 west medical center Blvd Webster tx 77598

The tellers and financial service representatives are always so friendly and helpful. They really…read moreput the customer first! Their fees are low for certified checks, money orders, etc. and they have great rates for interest on checking and savings accounts. They also have a Christmas club account that you can put money into and it will gain a higher interet rate - the only problem is you can't touch that money until November or else you have to pay a fee. But it's a good way to budget Christmas presents.

Ms Patti is always a delicate to see walking into this branch! Wonderfull staff that always helps…read moreme when I need it! I love that they have the app CardValet which sends me a notification after every transaction on my account! Thank you Chocolate Bayou for always being their for me!