EXCELLENT customer service, reliable and very efficient! Thank you for your service and expertis!read more

We had a weird problem. The fan would not run and the breaker was in the middle where it could not…read morebe moved one way or the other. Donnie came the same day (87 degrees or so) and took time to explain, not just the fan and breaker problem, but he showed us how to check for Freon also. He did not try to upsell a new furnace or anything like that. We are glad he is in Stoneville.

Needed a small gas leak fixed before closing on a house we were selling and Dave showed up within…read more28 hours, worked with a stubborn gas line and fixed it quickly. Almost makes me wish we were staying WS just to use his services!

Update as of 5/2/2022…read more Our blower motor failed on us a little over a month ago so no warm air was being pushed through the vents. Dave immediately got in touch with the manufacturer and ordered the replacement part. He kept me updated every step of the way and he immediately came to my house to install the new part as soon as it had been received. We've got warm air again!

Great service at a fair price. Workers were on time and professional. Review by Robert Lesueur in…read moreMansfield, TX, for work done on my house in Madison, NC.

my name is warren Dodson and my grand father who passed Raymond Tuggle had Shelton's heating and…read moreair to come out and install a HVAC system installed in 2021 at my residence in Eden, North Carolina. The HVAC technician who came out was extremely sick. At the time, I even asked him if he was okay because this was during COVID, and I did not want to catch anything. I paid a little over $4,000 for this system in 2021. The outside compressor and related components were supposed to carry a 10-year parts warranty, while the labor warranty only lasted one year. Now, as of May 27, 2026, the compressor outside will not come on. The inside unit will not blow cold air, and it will not blow heat because the system requires a heat pump to operate properly. I called Shelton Airworks today to ask if they would come out and look at the system. I was told there would be a $90 service charge just for them to come diagnose the issue, even though the parts are supposedly under a 10-year warranty. Their justification was that the labor warranty had expired after one year. I have been around construction work and professional trades for many years, and in my experience, when someone spends thousands of dollars with a company and remains a loyal customer, most companies will work with you and try to help. That was not my experience here. I was also informed that if they found a failed part covered under warranty, I would still have to pay separately for Freon by the pound because refrigerant is not covered under the warranty. That makes absolutely no sense to me. This is a heat pump system. If it does not have Freon, then I have no air conditioning in the summer and no heat in the winter. If the unit has to be opened, disconnected, repaired, or replaced, the refrigerant has to be removed and reinstalled. So, in my opinion, charging additional fees for that on top of a diagnostic charge feels excessive and unfair. Furthermore, when they installed the system back in 2021, my inside air handler was not replaced. From what I was told and what I observed, there was a compatibility issue between the new outside unit and my existing air handler. Instead of replacing everything properly, they swapped a part from the old unit into the new system. So now I potentially have an old part inside a newer system, which may very well be the reason something has failed. And now they want to charge me $90 to diagnose what appears to be an issue connected to the original installation. That is extremely unprofessional in my opinion. Lastly, what made me especially upset is that I live on SSI disability and cannot afford all of the charges they want to impose. I asked whether they offered any financing options for repairs, labor, refrigerant, or service calls, and I was told they only offer financing for completely new systems or parts -- not repairs or service-related costs. Based on my experience, I do not recommend Shelton Airworks. I strongly encourage others to carefully consider other heating and air companies before doing business here.

We just had to get a whole new heat pump in the middle of a snowstorm. Thank you to Eanes Heating…read moreand Air for coming out even with several inches of snow in our yard and getting it done. They were great from start to finish. I would highly recommend them to everyone.

0 Stars!!!!…read more Dishonest Pricing & No Service for $89 "Diagnostic" Date of Experience: October 12, 2025 Service Requested: Electrical Diagnostic I am writing this negative review due to misleading pricing and a complete lack of service from Eanes Heating Cooling Plumbing and Electrical. I called on 10/8/25, requesting an electrical diagnostic on my washer/dryer outlet to verify the voltage for the LG manufacturer. I was quoted the price of $89 for the diagnostic--a price confirmed twice. The technician, "Chris," arrived on 10/12/25 (after a reschedule). Without touching or testing anything, he immediately demanded an additional $200 fee, claiming the initial $89 only covered his trip and not the actual diagnostic--a clear bait-and-switch. I requested he at least document the outlet's wattage on the receipt so I could relay the information to LG, but he failed to do so. I called customer support and was transferred to "Kayla" in dispatch, who confirmed the potential for a $200 detailed diagnostic fee but could not logically explain how it was determined without the technician inspecting the unit. When I questioned this, she became unhelpful, displayed an attitude, and simply stated she could call the technician and cancel the job. He was already on site. I paid $89 for absolutely no electrical service or useful information. This company is dishonest about its upfront pricing. Do not use Eanes.

I am a licensed general contractor in NC. I have dealt with Gentry for over 10 years. They have…read moreprobably done over 50 houses for me. I have never had any problems with Gentry. They stand behind their product and if ever a question arises they are quick to respond and help if needed. Don S.

Gentry Air installed two HVAC systems in our home years back. We have had them service the systems…read moreannually and make a couple repair calls over the years. They are very professional and good at what they do. We got several quotes when we had to replace our system years ago and decided to go with Gentry because they had the best proposal. Not only was it less expensive than other proposals, but they offered options to fit different price points. What I really liked was that they did not take a pushy sales approach like the larger companies did. They really wanted to provide options for a quality system so we could make a good decision. These are good people to work with.

Heinz has saved me again. Three years ago I was on a cruise in the middle of the ocean when a text…read morecame through from my neighbor that my air conditioner had malfunctionEd and that water was flowing from three stories above into the basement. I contacted the condo management and they had my neighbor contact Heinz. He was here twice, including at 3 a.m. , and saved my condo and vacation. Next, I had a water heater go and started flooding the floors below me. I called Heinz. Six hours later he had picked up and installed a new water heater. Three nights ago, the a/c stopped. It was 100 degrees outside. Heinz was able to show up 24 hours later and hoped it was a burned out thermostat. Indeed, he was right! He came at 7 a.m. the inside temp was already 83 degrees . Heinz to the rescue AGAIN. Cool, sweet cool, by 9 a.m. I couldn't be happier. 10 STARS nnot give mo

After taking the day off work and setting up an appointment for an hour of work for 120+ dollars at…read more8am with Toby (as that was his availability) he doesn't show up until 8:30am. He doesn't even call to mention how late he would be until it was 8:20am. When he gets there he starts asking a lot of personal questions (who owns the house, why I am uninstalling the ac unit, where is my family, etc.) which was very odd. We don't get 10 feet away from his car before Toby says he can't do any work on the house if it's going into sale/foreclosure despite still owning the house. Said he cares more about the bank and talking with them. Then he finished by saying that I should hire someone not certified for this because they would be better. Totally unprofessional and a waste of time. Don't do business with a company this lazy and untrustworthy.