They called me within minutes after I called my landlord regarding AC not working…read more Technician, Paul, came to my house within 30 minute. AC was fixed within 30 minutes. Paul thoroughly explained what the problem was and exchanged the broken part. I was so impressed and thankful for the timeliness and professionalism of the service. 96 degrees today! Highly recommend Gentry

I am a licensed general contractor in NC. I have dealt with Gentry for over 10 years. They have…read moreprobably done over 50 houses for me. I have never had any problems with Gentry. They stand behind their product and if ever a question arises they are quick to respond and help if needed. Don S.

We just had to get a whole new heat pump in the middle of a snowstorm. Thank you to Eanes Heating…read moreand Air for coming out even with several inches of snow in our yard and getting it done. They were great from start to finish. I would highly recommend them to everyone.

0 Stars!!!!…read more Dishonest Pricing & No Service for $89 "Diagnostic" Date of Experience: October 12, 2025 Service Requested: Electrical Diagnostic I am writing this negative review due to misleading pricing and a complete lack of service from Eanes Heating Cooling Plumbing and Electrical. I called on 10/8/25, requesting an electrical diagnostic on my washer/dryer outlet to verify the voltage for the LG manufacturer. I was quoted the price of $89 for the diagnostic--a price confirmed twice. The technician, "Chris," arrived on 10/12/25 (after a reschedule). Without touching or testing anything, he immediately demanded an additional $200 fee, claiming the initial $89 only covered his trip and not the actual diagnostic--a clear bait-and-switch. I requested he at least document the outlet's wattage on the receipt so I could relay the information to LG, but he failed to do so. I called customer support and was transferred to "Kayla" in dispatch, who confirmed the potential for a $200 detailed diagnostic fee but could not logically explain how it was determined without the technician inspecting the unit. When I questioned this, she became unhelpful, displayed an attitude, and simply stated she could call the technician and cancel the job. He was already on site. I paid $89 for absolutely no electrical service or useful information. This company is dishonest about its upfront pricing. Do not use Eanes.

Have you ever called a business and right away you know they are not a good match for you? Maybe I…read moream in the wrong place. Not a good fit. It is probably on me. I do ask that folks call me back and they didn't. And I do ask for an estimate and they said I either need service or I don't. So what difference does it make to give you an estimate? After that interaction I thought hey I have alot of work I need done. Maybe I need to go somewhere else. If you do choose this company I wish you well. But it is not working for me. I have heard alot of good things about this company. But I cannot tell you first hand. Scared off by the lack of an estimate.

My husband abused me for 23 years before leaving me for dead, penniless, broke, hungry, without…read morewater or heat. Social Services contracted woth Rocco of Hydro Air in Patrick Springs, VA, to replace my electric furnace. He made it clear to me that the grant would not cover the entire cost, and I had to come up with an additional 300 dollars, which I did not have. He did replace the furnace, but did not install an air filter unit, which all furnaces must have. The furnace will not run - all I get is an error message: 'Change Filter'. There is no filter unit on this furnace, no way to change a filter. The original unit, installed by Rocco in 2006 in this same basement, had a filter unit on the end of it, which I would periodically remove, clean and replace. When I called and talked to Rocco himself, he said that I 'had to change the filter upstairs at the intake.' There has NEVER been an upstairs filter at the 'intake' for that furnace - the filter unit was on the end of the furnace, in the basement, and I would open the door, pull it out, clean it and replace it. So Rocco got paid by the Commonwealth of Virginia to replace my furnace, he got his money, and here I am, 67 years old, with acute heart failure, end stage kidney failure, with no heat, in the middle of winter. There is not a spot in the everlasting lake of fire hot enough for contractors like this fat, greedy porker.

On Sunday, Mother's Day, May 11, my brand new HVAC unit shut down ; the AC was on. Elliot Claus,…read moretech, was dispatched. It appeared the pump on the unit was defective. Elliot, after some extensive diagnosis, determined the problem was a blockage in the discharge hose, which had been used on the previous unit. Easy fix, much to my relief. And, much more relief to know that the new unit was sound! Elliot was very courteous and thorough. It was late in the day and very warm outside; these factors make such service remarkable.

We have used Gwyn for years with no complaints. Our house is over 90 years old so it made sense to…read moreset up a service contract with them and we have been very pleased. They are always professional and pleasant to work with and the technicians are knowledgeable, helpful, and personable. Highly recommend.