Great people and great service. Highly recommended…read more The days of service are incorrect. Call for appointment and make sure you are connecting with Newport News office.

My family and I have been patients here for the last 4 years. This dermatologist has several…read moreoffices in the area but this is my favorite. The office staff is knowledgable and kind. Our favorite, is nurse practitioner Lori Conza. She is awesome! Lori has helped to diagnose and prescribe several conditions for each member of our family, she has also given us common sense solutions to some issues, and keeps our prescription costs as low as possible.

I was a patient here for maybe 2 years or so…read more Doctor Stephanie Castillo is wonderful. She will be leaving this practice 12/28/25 and heading elsewhere. She was very detailed oriented, kind and patient. She took her time and was very thorough. She would take the time to listen to any concerns I had. Whenever she extracted something she was always making sure I was comfortable and explained the process. If I was rating this review based off of Dr. Castillo, 5 stars hands down. Sadly the rating is reflecting the front desk. I have had a few issues here and there. Front desk staff: professionalism is meh. I held my tongue for the last year or so because I loved my doctor and felt like I walked on egg shells with anyone at the front desk. My first time walking in for an appointment and the service was delivered with an attitude. I felt like I was a burden. I'm all about having a good time at work and giggling from time to time. But, not at the expense of patients. When I walked in today 12/2025 they were talking about a patient who was recently in the waiting area, one with a hoodie another with a scarf. At one point there has been two curse words thrown out. Then I got the whole story about what seemed like a date one front desk employees was on. I personally don't need to hear all that. There were others in the waiting room making faces too as if they were not impressed. One patient even said out loud, "they need to calm down in there." 4/1/26 - 9:45am - I called in to cancel my June appointment. I was very kind when greeting the receptionist on the other line. I started with good morning , my name and that I needed to cancel my appointment. She asked for my birthdate, and I gave it to her. She located the appointment and told me it out loud to confirm that is the appointment. I said, "I am sorry can you repeat that?" She basically screamed into the phone the date of my appointment that my coworker beside me heard. Another reason that I am not coming here anymore. No one deserves to be spoken to like that. I was kind and polite the entire conversation. Not that I have to defend myself, but my phone at work has issues at time, and when she stated the appointment she was a little soft spoken. I just don't think it takes much for someone to be kind, and understanding. I had the review at 3 stars but after today I am reminded that I do not deserve the rudeness along with other patients. It just makes me wonder what happens staff to staff and if the doctors are aware of this kind of interaction as if affects them as well. Last Spring 2025 I had a mole removed. It measured maybe 1.5in long by 1in. It was pretty large in comparison to the others I have had done in the past few years. I ended up having issues with it and was concerned. Things were not looking right... I'll spare the details. I called in to see if I could get in to get looked at I was quoted an appointment 4 days from when I called. I was not happy with that especially if it was infected. The receptionist on the phone was not willing to budge, help etc. I remained polite and calm. I ended up getting a phone call from someone who happened to be in the office who isn't normally there. She was flabbergasted that I had to wait 4 days. She said, "nope, let me check." She got me in the next day early morning. Dr. Castillo was happy I came in and glad I called and was kindly persistent. I held off writing this review as I was waiting for my time to come to an end at this office. I was afraid of retaliation or extra rudeness from the front desk staff. I remained a patient here because of my doctor and put aside the front desk staff. I dreaded coming in and associating with the front desk staff. So much so that I need my records since one of my moles was cancerous. But, I decided to just not go in and get my chart at this point. It's not worth the attitude I'll receive. I hope this is eye opening for the front desk and others. Respectfully.

This was an exceptionally good experience. Dr Mazzurco and his staff are friendly, compassionate…read moreand skilled. I was treated as a person and not as just another 'case'. Thank you for keeping healthcare about caring! Well done.

Thank you for confirming the business aspect. It's all skin, not as though they are dealing with…read moretwo different body systems. Treating two different skin issues is not asking too much except apparently your providers are too busy making money.

No one answers or returns calls Tried to schedule unsuccessfully for 2 months They only send…read moretexts

The purpose of this visit to Newport News was to assist my sister with her medical treatment now…read morethat her husband had passed away and she needed help with transportation and home assistance for a few days after small procedures to address melanoma on her eyelid. She wouldn't be able to drive herself to these doctors after general anesthesia and one eye covered with a bulky patch. Peninsula Dermatology & Skin Cancer Surgery Center in Newport News was the first stop for the MOAS Procedure. This microsurgery removes a single layer of skin cells and examines each to determine if the suspect cells are gone, or if another layer must be taken off. She was lucky to require only one dermis layer to be removed when she was advised a second would not be required. The medical assistant who took charge of prepping her for the surgery was friendly and supremely competent. She escorted sister into the operating room, helped her complete the forms and introduced her to the surgeon, and further assisted as appropriate in the O. R. It was she who returned to us in the inner waiting room to give the happy news that we could now move on to part two of this day's agenda - the reconstruction of the eyelid. The only rub with Act II was that we had to travel to Richmond (about 90 miles away) to accomplish this feat. Thus, my role as chauffeur. Please check on Virginia Oculofacial Surgeons page for the end of this story. FIVE STARS for the quality, expertise and humanity of Peninsula Dermatology and Skin Cancer Surgery Center. They got us off to an auspicious start.

I would absolutely recommend this practice. I've had a seamless experience! Dr. Hime is sweet,…read morefriendly and patient with any questions or concerns you might have about your care!

my last Dr at Riverside told me that she wasn't allowed to do bloodwork so I made an appointment at…read moreRiverside Primary Care so that I could have a PCP. The week before my appointment I received numerous text and emails reminding me of my appointment. they even scheduled a Medicare Wellness appointment for the same day. the reminders gave instructions on what to bring to the appointment and to arrive 15 minutes before the appointment. they asked me to check in online. well the day of my appointment arrived an as I was preparing to leave my house I received a phone call telling me that my appointment had been cancelled. when I asked why they said they were no longer accepting Humana Insurance. I asked why they waited until an hour before the appointment time and the lies began. I have been using the insurance at Riverside for the last 3 years. Did they just stop using it at 9:am on the day of my appointment? I offered to pay for the visit in cash. she refused saying they couldn't take cash. No apology was offered for the last minute cancellation. just rudeness and even got the phone hung up on me because I was upset. this was handled poorly by the office staff. they let me know that they didn't care that I had an appointment and wanted to see a doctor for my health. It's amazing how people treat you when they think they are in charge.

Darcy Spurgeon is one of the worst "doctors" I've been to. She doesn't listen, she doesn't take…read morenotes, she depends on AI to record her notes so she never gets to know her patients whatsoever. She has been rude to myself, my husband, & my father for a year now & all 3 of us were patients. Not anymore. We will spend our hard earned money elsewhere. She has been absent AT BEST with my 89 yo father who has Dementia & she didn't even update his health records to show he has it. I asked her for his diagnosis for his physical therapist & she got nasty with me for asking & when I returned the attitude she told me she would no longer see my father because of MY behavior. My behavior? I only matched your tone Darcy. I didn't curse, I didn't yell, I didn't call you any names. I simply told you to go check your AI notes so that you could see that what you told me is what you told me because you are trying to deny saying things you've said. I'll NEVER go to this office again as long as she is employed there so you are losing not one but 3 patients over this.

I diagnosed myself through research with a UTI to which they wouldn't wo sending out labs to…read morevarious facilities nationwide and not treating me until the results came back- turned out, I was right, a UTI. Costs me over $1k and several appts when it could've been one simply co-pay! My Dad had a bad cough, continued to get sick and as a severely immune-compromised individual she continually sent him home with cough meds just for it to end up being taken to the hospital with pneumonia- nearly dying, going into a medically induced coma and months of hospitalization, therapy, etc... I inquired about a referral for a Dermatologist for a skin condition that my spa pointed out during a facial yet she wouldn't give me a referral and brushed it off- turns out the spa was right! I called trying to book an appt for flu-like symptoms and was told to go to Patient First, they didn't have time in their schedule ALL WEEK! The lack the knowledge, competence and care- I wouldn't recommend!

The doctor is nice enough but the office is beyond slow. To get paper work from them is like…read morepulling an arm. My aunt waited over 2 weeks to get her paper work for prescriptions. My niece waited over a month for her paperwork (afterwads she got a new doctor) and my mother on 2 occasions had to go back to the office or call several times to get her prescriptions filled out. My mother's case they were suppose to send the prescription to her pharmacy, she went to pick up the medication the next day and was told the prescriptions were not sent in. Then she went to the office to get the hard copy and told they would call her back when b it was ready. After several hours of waiting she called back to be told by the receptionist the doctor has not gotten to it yet and when asked when to expect the prescription my mother was told the receptionist did not know. Come on now we are talking about a person's health and a order of French fries. I am not looking to get my mother and aunt a new doctor. A doctor who can get things done in an acceptable manner of time and one that does not have such restrictive office hours. The only reason I gave the office 2 stars instead of 1 was because the doctor was nice. If I ever find out the office time management changes I will change my rating ,but for now, sorry I WOULD NOT recommend this office to anyone for care.

Disgusted and shocked that he still has a medical license. My father died and my friend had a…read moreheart attack recently and both were his patients. My mom was his patient until I witnessed the poor treatment she received not only by Dr Graham but his two receptionists. My mom is now under my Drs care (TPMG) and her vital signs have been improving tremendously. She has high blood pressure and has had a few emergency visits to the hospital but now her blood pressure is under control due to my Dr providing her with the proper medicine. Dr Graham just kept her on the same meds knowing she was in bad shape. He also took my friend off of her blood pressure medication and she had a heart attack three days later. My father died of congestive heart failure and was under Dr Graham's care. I believe my dad would still be here today if he had a different Dr. If you want your loved one to have the best care possible please DO NOT take them to this Dr.