We left our mower out in the rain. Of course it wouldn't start no matter what trick I used. So we…read moretook it to RPM. The guys at the service desk were really nice. They replaced the spark plug and the air filter element. They also cleaned and serviced the fuel system and carburetor. Charged us less than I thought they would. Mower starts first pull every time now. They did us right.

They've saved the day more than once for me, highly recommended. The guys at RPM will take care of…read moreyour machines, they are very reasonable, knowledgeable, and do a great job. Thank you guys!

Was very friendly and prompt. Came over the same day and fixed the problem. Was knowledgeable and…read morehelpful.

They take care of my current equipment and also offer new appliances. Great neighborly service in…read morethe shop and in home repairs.

Deborah really educated me on faucets. For $9 she guided me to a plumbing solution on which I was…read morein the stoneage. Thank you Deborah. Rick Skiba Legend Lake

Paid $50 to tune up a chain saw, guy at the desk asked if I would like a call if it needs more…read morework. Of course I want a call if a $275 chainsaw needs additional money dropped on it or I would have bought a new chainsaw. After a week I stopped by the store to find out if the saw was done, clerk checked around and finally said, "no, it needed a part and it was included in the $50 that I already paid". After two weeks of waiting, finally got a call to let me know it's done, went into the store and Bob grabs the saw and starts typing into the register and comes back with, "that will be $54 and change". Told Bob no I will not pay that as I never authorized additional charges, Bob walks away with the chainsaw and said he will need to get it resolved with the staff. As he enters their back room you can hear them talking it over asking if their name is on it and so on. After waiting around 10 minutes to get on with my day, Bob comes around from the store area and said "he spoke to the owner and the owner is not budging on the additional charges". I asked Bob to get the owner on the phone so I could talk to them regarding the issue. Bob obviously either didn't talk to the owner or knew that there are laws that protect consumers Wisconsin Statue 423.205(5) [If the merchant has performed any services pursuant to a consumer approval transaction prior to its cancellation, the merchant is entitled to no compensation.] when it comes to matters like this. Long story short I proceeded to walk away after Bob threatened to call the police, which I should have asked him to do to actually resolve the matter however I proceeded to leave but stopped by the front service desk to ask if they had a manager available. The customer service person was very open and checked around to see what she could do however Bob ended up coming to the front end of the store with the saw in hand and asked me to follow him outside. I did walk out of the store with him which in turn Bob handed me the saw and asked me not to return to the store again. I acknowledged him and agreed it would not be an issue and I would never give the store a chance again based on his interaction and the service tech not providing the necessary quote prior to any service work above the money I had already paid. Got home with the saw and gave it a pull and it did start up and lasted approximately a dozen or so cuts into 6" tree branches. At which time it started to do the same thing it did prior to entering Qualheims. Lesson from this experience is that Qualheims does break the law with extorting people into paying additional fees without approval to charge the fees, Qualheims also does not fix the things that are broken like they say they will, and save yourself the money, time, and headaches of dealing with Bob because the guy just doesn't understand the law. Not to mention they did not torque down the screws they removed to access the carburetor they insisted they replaced. So now I have a saw that runs the same way it did prior bringing it to Qualheims and loose pieces that may be missing or still needs to be fastened because this business provides quality, professional services to their customers. If I was being petty I would have contacted my credit card company to fight the charges I've already paid however never going back to Qualheims was the best suggestion Bob could make and sharing this with the world may help Bob understand that his actions will forever be documented for everyone to know. If Qualheims is charging you for services that you never agreed to because they neglected or negated their responsibility to contact you to approve additional charges and will not return your equipment I would personally hire an attorney to resolve the issue in the future and sue for your property and attorney fees. There's a reason why the law above exists, its because of people like Bob and the owner of Qualheims(if Bob truly did make an effort to reach out to them).

I highly recommend David to work on your small engine needs. He provides excellent service that is…read morecost affordable and efficient. You will not be disappointed.

Had a small riding mower repaired by them and they did very nice work. Had to order parts so it…read moretook a longer than usual but totally understood. Mower works great and back in action! They also sell new equipment. Nice locally run operation. So much better than going to the big box stores.

Great locally owned and operated business. They fix everything from chain saws to tractors! Super…read morenice and knowledgeable staff. They are my go-to for tune ups on my saw, mower and snow blower. I will buy my next mower from them, not a big box store.

I have to say, it was a pleasure to have worked with the plumbers at Charlie's Hardware! Todd and…read moreEric were outstanding! I had a situation where I had to get my well disinfected and retested from out of town. They were always helpful, courteous and professional but not only that, they really went above and beyond. Todd went as far as calling the village of Kronenwetter to get me an extension for our well permit as we could not disinfect the well in the winter. Also after Eric retested the well, he even dropped off the test results to the village of Kronenwetter. I can't say enough good things about them! I give them an A+++ on service. This is how great customer service should be and I would recommend them to all my family and friends! Thank you Todd and Eric! I really appreciate everything you guys did and I hope you are recognized every day for your exceptional service!!! Charlie's Hardware is definitely doing something right with these guys!

Charlie's always has a wide selections of hardware, painting supplies, and tools. It beats driving…read moreto Wausau for that little item for a repair. I also used their rental service and repair and both were reasonable in rates. Bought a cellphone from my carrier cellcom and the staff was very helpful.

Charged me $136 for a new spark plug and oil change on a $550 snowblower that has run maybe 10…read moretimes. When I got the quote, I told them not to do it and they did I it anyway. Never going back. Hard to support small town businesses this way

After buying a new commercial walk-behind with the intention of starting a new business…read morerelationship with this seller, he (Joe Schneider himself) ended everything in one swift stroke: My $4,000 + tractor was picked up for cleaning and routine maintenance and returned to me with 2 HUGE gouges (scratches) both right through the finish into the metal, one on the hood. The machine was tendered with a note attached *PLEASE HANDLE WITH CARE - DO NOT SCRATCH. THANK YOU!* Photos of damage taken and sent: *Joe* himself replied with a short email - 'They didn't happen here.' He relayed that 3 employees saw the machine leave with no damage - and were in fact very impressed with how clean I kept it! So he and his 3 parasite liar cohorts are 'honest', and my veracity as a loyal customer is worth nothing to this cretin. This is a scum-level seller - one who matter-of-factly treats the customer like dirt (MANY customers - I am but one, and as a rule, I NEVER leave bad reviews for any sellers - even on EBAY - 1000+ transactions and I have 100% positive feedback as a seller and buyer and never have I left negative feedback - NEVER) and essentially tells the customer to f___ off. I was completely courteous from start to finish, btw. COMPLETELY. You decide if your business belongs with this disrespectful 'power center filth.'