Best pharmacy we've ever used! Diplomat is great about answering questions, preparing a…read moreprescriptions in a timely manner, including all necessary supplies in our package, and even shipping to us on occasion. A pharmacist was patient enough to calm me and walk me through a dosing mistake. We used this pharmacy for a few years and only changed pharmacies due to our insurance. The only negative for me is the parking arrangement - the lane in and out is a single lane.

From the owner: The store that was to become Diplomat Specialty Pharmacy opened as Ideal Pharmacy in Flint,…read moreMichigan, in 1973. It was the fourth store in a small chain owned in part by Dale Hagerman, R.Ph. When Dale's son, Phil Hagerman, graduated from college in 1975, Dale traded in his stock from the small chain to buy the store from Ideal. The father/son team founded the company on the belief that if they take good care of the patients, the rest will fall into place. The specialty pharmacy was born. 1991, Phil became president of the pharmacy and in 2004, he partnered with Jeff Rowe and Steve Chaffee partnered to expand the business. Today, Diplomat Specialty Pharmacy is a tightly managed company run by a veteran executive team that's recognized by the MPA and others as a national innovator.

helpful, quick, easy to get to. I've never had any concerns they couldn't address. Knowledgeable…read morepharmacists

Brought it three prescriptions from another pharmacy that I wasn't having the best service from. I…read morewas told I would have my prescriptions by the afternoon. When I went in to get them, I was told they would be be ready until the next day because they had to be ordered. The next day I called and they said they hadn't ordered them and it would be another day to get them. If I ever get these prescriptions from them, it will probably be the last time. No one ever notified me of the delay and they obviously don't care about customers if they are lying about ordering them and not calling to let me know about any delays.

The greeter at the door was very rude. I had checked out all of my purchases about $200. He said it…read moreI didn't pay for it and I said yes I did, but it did not print a paper receipt and self check out. Showed him on my card, but he made me go all the way back to customer service with my daughter and I said I saw her scan everything customer service told me to put my card in the reader and I did. I won't be going back there soon.

I recently moved to the area for the summer, and had to have my prescriptions moved from my CVS in…read moreFlorida to this location. It couldn't have been any easier. When I called them all I had to do was give my name and they were able to look it up in their system and get it for me in a timely manner. The gal I spoke to on the phone was very nice, and she was also the one that waited on me when I went to pick it up. This CVS is inside the Target store and was very easy for me to access as it was right by the front door. The fact that there was no line was even better. I will be happy to use this location while we are in the area.

Great neighborhood pharmacy. Personal service. Easy in out location. Across from Burger King.read more

I'm not from the area but if I were, this would be my pharmacy of choice. It's one of those where…read moreyou can be a regular and have a strong sense of community. I just needed a mask since I forgot mine at home. It was nice stop by a family owned business that's been around for a a long time.

Beyond grateful for the manager there who walked me out to my car after a man 50 years older than…read moreme made inappropriate comments about me inside the store at 2am. I was visibly (and audibly...) so frustrated with him. She really went all the way to make sure I felt comfortable leaving. The kindness is unparalleled, I will never forget how truly cared for I felt in that moment. This was so much more than "customer satisfaction"; this was women watching out for women. It means so much, thank you so much.

Every single time I receive an email stating my script is ready for pick up coincidentally there's…read morenothing ready under my name once I drive to the store. They are incredibly rude and adamant even though I show them my email from Walgreen.

Hometown Pharmacy just swooped in and took over four local pharmacies in our area -- including in…read moreSuttons Bay and Traverse City, MI. What's happening now is heartbreaking. Longtime employees -- including beloved pharmacists -- were let go and lost their benefits. These were people who had worked at those pharmacies for years and were part of the fabric of our small towns. Now? It's a mess. I went to pick up a prescription I had called in two days earlier -- it wasn't filled. And I wasn't alone. Three other people in line had the exact same problem. The friendliness we were used to is completely gone. Instead of calling and talking to someone I knew and who knew me, I get a robotic voice system. Locals here in Suttons Bay have been voicing a lot of frustration. Bayshore Pharmacy used to be loved -- now it feels like a place no one likes, staffed by people who seem overwhelmed or totally untrained. It's a damn shame what's happened to these once-great community pharmacies.

Left with only one out of 4 scripts, hours after my doctor's office called them in. They only had…read moreone pharmacist on duty, while there were several customers needing service . They definitely needed to have 2 or more pharmacists working. As a result of their not wanting to spend money on payroll, I cannot start taking my meds for at least another day. Companies that do not want to spend anything on payroll should just cease to exist.

Really great service and Sarah was very helpful getting my compound prescription filled for me…read more Talked to them in the morning and was able to pick it up after work.

I've had two treatments with Julie and both were amazing! I've done a facial with dermaplaning, and…read morethe Slimsage before spring break--everything was relaxing, effective, and left my skin glowing. My stomach is noticeably flatter after the Slimsage, which was a great bonus. Julie is knowledgeable, customizes each service, and uses KPS products that really deliver results. Beautiful, calming space! Highly recommend!

Constantly out of product. No dairy products for 2 weeks plus. Manager informed me she wasn't…read moreafraid of me which I have no idea what she is talking about. Yes I have expressed my self about product shortage but never threatened her. Product shortage has been going on for a long time

Great pharmacy with a very friendly and personable pharmacist. As is the case with most drug…read morestores, the merchandise is marked up to unreasonable prices, but seem to have good discounts frequently. They also sell local sports team merchandise, making them feel a part of the community.