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Fundomate

3.9 (7 reviews)
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Business loan

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Citibank

Citibank

(78 reviews)

I had two experiences here in the same day. It started off pretty terribly, but the woman who…read morehelped me the second time was much kinder and better at her job. When I first arrived, I was helped by Maurie (apologies if I misspelled the name). She was unenthused and borderline dissociative, and when my transaction failed, was told there was nothing she could do and I had to call. I asked if I could try it another way, and she just said, "No." LOL. Okay, so I went outside and called and was told the transaction failed because it was a first time request, but would go through now. The customer service representative on the phone also informed me that she should have tried it for me instead of being difficult. I went back and was given so much attitude from Maurie who told me she couldn't help anyway because she was leaving and i could wait for the other teller to get back in five minutes. When a manager asked me what the issue was, I started telling her what had happened and from behind the counter, Maurie starts interjecting and accusing me of lying. Girl. None of what I was saying was a lie. And she was just so rude and disrespectful it made me never want to go to that location again. The manager had to reign her in a bit, but she was still shooting me dirty looks and I just can't believe you're allowed to act this way in client facing roles these days. Like i said, the woman who helped me after this -- my transaction was able to be completed, FYI! -- was much kinder and that made me feel a little better about the experience. So, those two stars are for her, and zero are for Maurie.

You get scammed by some Chinese drop shipment con artists. They have your money. You received…read moretheir trash, which wasn't what it was presented to be in a carefully crafted advertisement. The ad guaranteed a refund. You sent the item back. The con artists have a number of additional cons to now implement: you didn't follow the correct return process, you didn't keep the item long enough to keep testing it, you should have sent the item back to China (even though that would cost more than the item itself), etc. End result: the item is gone (you shipped it back to them), and your money is also gone. Citi lets the charge stand on your credit card. You're out the item and your money. All Citi Cards had to do was five minutes of research online, to see that this drop shipment company is ripping off its customers. Instead, Citi lets you stand there, holding the bag. With a protector/ally like this, who would need a rapist?

Fundomate - businessfinancing - Updated July 2026

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