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    Fundomate

    3.9 (7 reviews)
    Open 7:30 am - 5:00 pm

    Services - Fundomate

    Business loan

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    Citibank

    Citibank

    (79 reviews)

    PLEASE READ: Zero Stars for Citibank…read more This review is ABOUT THE STAFF ONLY at the 9059 Sunset/Doheny branch of this otherwise unfortunate institution. 5 Stars for the staff, especially Gerardo Morales, Aleksandra Burban, and also Robinson Ortiz. A better bank should scoop these three up. They're bright and human, unlike every other bank employee I dealt with at Citibank during a hellish 7 week long odyssey that included elder abuse of my 95 year old father. Again, Zero Stars for Citibank. 5 Stars for these guys who have to work at this unhealthy behemoth of incivility.

    I had two experiences here in the same day. It started off pretty terribly, but the woman who…read morehelped me the second time was much kinder and better at her job. When I first arrived, I was helped by Maurie (apologies if I misspelled the name). She was unenthused and borderline dissociative, and when my transaction failed, was told there was nothing she could do and I had to call. I asked if I could try it another way, and she just said, "No." LOL. Okay, so I went outside and called and was told the transaction failed because it was a first time request, but would go through now. The customer service representative on the phone also informed me that she should have tried it for me instead of being difficult. I went back and was given so much attitude from Maurie who told me she couldn't help anyway because she was leaving and i could wait for the other teller to get back in five minutes. When a manager asked me what the issue was, I started telling her what had happened and from behind the counter, Maurie starts interjecting and accusing me of lying. Girl. None of what I was saying was a lie. And she was just so rude and disrespectful it made me never want to go to that location again. The manager had to reign her in a bit, but she was still shooting me dirty looks and I just can't believe you're allowed to act this way in client facing roles these days. Like i said, the woman who helped me after this -- my transaction was able to be completed, FYI! -- was much kinder and that made me feel a little better about the experience. So, those two stars are for her, and zero are for Maurie.

    Fundomate - businessfinancing - Updated September 2026

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