After placing an order April 25th 2019 with Jimmy in the Wayne Store, He told us the items were in stock and we would take delivery the following Tuesday or Wed. 4 days after we paid cash we were told on 4/29 that he was wrong about the sectional being in stock and he would order the right pieces. After countless phone calls and several attempts to cancel the order we finally got the sectional on August 4th 2019. Throughout the months Jimmy said he would have the delivery guys remove our original 2 piece couch to the front lawn (because I had back surgery and could not do it myself), when the delivery men came they asked for more money and Jimmy denied he said that. I feel he made me wait so long because he was getting either used or defective pieces together to send to me. I really feel betrayed by what happened. I took a chance on your company and Jimmy totally destroyed the image of your brand. The wedge and console were not right from the beginning and the rest started falling apart within the week. Throughout the years I have made many phone calls trying to get it fixed. I even tried calling Pilar at the manufacturer's headquarters. Jimmy kept telling me the repair guys were going to come out, but they never showed up. I work from home, so there was no way for me to miss them if they showed up. We paid $2,500.00 in cash with the Warranty. I am wondering if Jimmy even reported this transaction to the main company or did he pocket the money for himself At this point I believe the easiest thing to do would be to just refund my money and we can give you back the sectional. I spoke with Vicar at the Store in Wayne, NJ. on April 24th, 2021 it is now June 9th, 2021 and now Vicar doesn't call back either. He said to send pictures in Image0 - Leg rest does not come up all the way and the front is damaged of left arm lounger Image1 - The wedge never came together and the backs are loose, if you push against the wall to try to close it up, the other chairs can't recline. Image2 - From Day 1 there is not enough fabric to go under the cup holder Image3 - Armless recliner #1 headrest does not extend enough and it is crooked. Image4 - Armless recliner #2 Leg rest does not come up properly and is loose from frame Image5 - Armless recliner #3 The controls completely broke away from chair, buttons do not work right Image6 -  Armless recliner #3 The headrest does not extend completely Image7 -  Armless recliner #2 reference photo of how much head rest extends as compared to others Images8,9,10  All photos of the back of the right arm lounger where wood broke within the first couple of days read more

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DO NOT GO THERE!!! I bought a sectional and a dining table and both are falling apart. They screwed up my order and didn't deliver all the chairs for my table pre Covid (Early February). Then when Covid came (March) they shut down for obvious reasons but when they opened back up in May I got a million excuses of when I'd get the rest of my chairs & why they don't have it. Every month, they told me to wait another month! By July they told me August and I was fed up. At that point I felt like August I would be told September. I asked for a discount due to the inconvenience & was yelled at by some guy. I just don't understand how you can be upset with a customer who's upset about not having chairs for their family to sit on FOR MONTHS......BECAUSE THEY MESSED UP THE DELIVERY PRE-COVID!!! Then has the audacity to blame Covid-19 when it should've been delivered right the first time!! My family recommended this place but now they won't be going there either. read more

The best furniture stores ask for Jose nice person, and friendly thank you, the best deal and fast delivery

I went there three weeks ago and purchased a loveseat. The tag on the loveseat was 759..00 dollars. I asked Jimmy if they offered a military discount. He stated no, and said that 759.00 was the lowest he can go. Bought the couch. When I got home I checked their website and saw that the couch was listed At 659.00 dollars. He promised me two weeks ago the 100 dollars would be reimbursed. I'm still waiting. This is the way jimmy treats U.S. Veterans. (shameful). U can bet I won't be going back. read more

Vicar was absolutely pleasant a d professional. My purchase of a bed and mattress was so reasonable. I am going back for another piece of furniture. Thank u read more

Jimmy contacted me on June 10th and said by the latest we would have the couch by June 17th. Today is July 8th and we do not have a couch. Last I heard from Jimmy was June 28th. This started on March 8th. read more

We purchased two custom built recliners from Lazy Boy and have had nothing but headaches. The quality is not what it once was, you're better off not "investing" your money in this furniture. We've been waiting almost a year for the chairs to be serviced, the cushions are shot. This evening a tech showed up from a company based out of Florida, and the tech was clearly overwhelmed. Claiming he didn't have the tools, parts or training to make the repairs. My recommendation to anyone is to bypass Lazy Boy, it's not what it used to be. read more

Do not but furniture from these people if you want it on time I have to wait 3 month for a couch that I still haven't received they don't even have it in a warehouse, claiming it comes from a manufacturer ...... I really should of went to a regular furniture store but that why you can't give small businesses a chance without being f'd over. I truly would give them a 0 for customer service if there was one they have no answers just run around. Don't waste your money....... I just want a refund if I never received my furniture guess I'm gonna have to take it to court soon. And I'm writing the BBB and a google review everywhere read more

DO NOT EVER, IN YOUR LIFE, GRACE THEIR PARKING LOT. THEY ARE THIEVES, CHARLATANS, LIARS, AND CRIMINALS OF THE LOWEST CLASS. THEY STOLE MY MONEY AND LIED ABOUT IT. I stopped here because they had furniture under a tent. I liked a piece and thought why not get everything. I told the saleswoman I had $1000 to spend and I decided on three items--the entertainment unit, a dresser w/o the mirror and a chest. This process took about an hour. While there I also looked at beds and told her I would be back next week for a frame. During the process the 'manager' negotiated prices with me. I paid at 1130am and left. On my way I saw an outlet and decided to stop there. I was in the outlet for 20minutes when I realized I could get everything I needed for my apartment with the $1000! I got back to this place at promptly 12 noon. I informed the saleswoman that I wanted a refund. She promptly tells me that I signed a contract and she 'would have to see.' No worries, I got on my phone to call my bank because I had taken no delivery of anything and it was my money! She yells at me that she is 'calling her manager to get the refund.' I look at her and point to the manager and say what about him? She tells me she has to call the owner. Ten minutes later she hands me back my receipt with the word 'VOID' written on it! What a barrel of laughs she was. I look at her and say "Who do you think you are dealing with and insulting? I can write this. You charged my card on a Smart System. Get the transaction number on this receipt and refund my money." The so called manager then comes over. He tells me that he doesn't know how to do it and I say well no worries, my bank will take care of it and so will the BBB (I am filing that next, I'll tell you why in a bit). He calls the owner and they ask me "If we can deliver today, will you take it?" Hell no! So the 'owner' directs him how to do the refund and I get a refund receipt. This was a Saturday. On Monday the refund is there but guess what follows it? ANOTHER CHARGE FOR $1000. This store is a front for something nefarious. All the 'workers' were speaking another language while they were so mad at me and pretended to know nothing. It galls when people do that because they are united in the total dishonesty in what they are doing. They could have at least some honor among their thievery. Alas, they are bottom feeder criminals, the worst kind. The five star reviews here are for their friends and family. Supposedly they couldn't deliver for days but when I want my money back they can deliver same day. The gall and the nerve. I called back about them charging me again and the same 'I am stupid' line happens. What a joke and I know that trying to ascertain my money will be a process. But hey come to America to scam Americans and it makes it the American dream. It's New Jersey right? Keep your money to hard earned pocket and continue to drive by. It's a front for something and done buy into the BS. read more

So much bad that I am not sure where to start. My boyfriend bought a bedroom set and was delivered something completely different, missing pieces and smaller dresser. Looking at his recopts there was also a change In charges (added charges and tax) not discussed. To add insult to injury, the people who delivered and put together the bed showed up during a pandemic with no masks, and damaged it while doing so! They put 8 screws thru the wood accepted their very generous tip and never said a word! They overcharged pulled a bait and switch And damaged his order. After going to the store and getting no where we left with nothing as far as solution. read more

I don't know why anyone would give this store a bad review, as my experience was fantastic. I went to the Furniture and Mattress Gallery for the first time back in May 2016. I just moved to Wayne, and was looking for furniture for my office, and a new mattress. I had a major restriction on what I could buy, as both the office and the bedroom were upstairs, and the stairs were extremely narrow. I stopped into the store as I had driven past it so many times before, and now needed both furniture AND a mattress, so obviously the name captured my attention. As soon as I walked in, I was welcomed warmly (I think her name was Alexis..). I expressed I was on a budget, and needed narrow furniture. Immediately she showed me the floor, and explained to her me my options for sofas for the office. I didn't feel rushed, and she even encouraged me to go to a few other stores in the area, to get an idea of what I needed, and she could see if see could find something similar. The next weekend I was back, and bought a queen mattress, desk, and sofa. I was skeptical when I ordered, as I was convinced they wouldn't be able to fit the sofa, desk, and mattress upstairs. However, the following week, two men delivered everything to me (on time). I watched as they magically maneuvered all the boxes upstairs, and assembled it all! It all fit nicely, and the furniture is still holding up incredibly well after 8 months. I'm now planning on buying a living room set soon, and will absolutely be stopping by the furniture & mattress gallery. I highly recommend! read more

Furniture & Mattress Gallery - Sofa and desk in my new office - Furniture Stores Near Me - Wayne, New Jersey

I joined yelp purposely because I asked this store how I can help them -- they have gone ABOVE and BEYOND for us. So, here I am, to offer my review: We have bought multiple rooms of furniture from this store -- specifically from "Jennifer." Our experience has always been fantastic. Jen takes hours of her time to sort through different catalogs searching for exactly what we requested. She works with your budget and timeline. She emails suggestions and returns phone calls promptly. We now ALWAYS start our furniture search with Jen -- and in the event she cannot find what we're looking for, she's always honest and upfront. She also is a great personality -- so if you're sitting in a furniture store trying to find the perfect couch, its nice to have the company of a fun person! The store itself has a decent selection on the floor of items to look at "in-person," which is great, but they also have multitudes of resources to order what you would like from different vendors. As a picky shopper, this has been key. We have had excellent experiences with the furniture delivery. "Tony" is highly skilled -- a couch did not fit in our basement (oops!) and he took the entire couch apart and reupholstered it. It looks like he never took it apart! They guys were friendly, polite, and hardworking. They bring the furniture in the house and set it up exactly as you requested. They have always been on time. Overall, a great furniture store and I have suggested it to many friends! read more

We had a wonderful experience at The Furniture and Mattress Gallery in Wayne. After a long day of shopping the big box stores on Rt. 46, we wearily decided to go in as our last stop. Jimmy A. was amazing. We were looking for a bedroom set and informal/casual dining room furniture. Despite a modest budget, he spent 1.5 hours with us, patiently showing us different options. After we made our decision, we noticed there was a fabulously priced sofa and loveseat that we loved, and with the other prices so reasonable, we added to our order. Jimmy A noticed my husband kept looking at a rug that perfectly matched the furniture. He threw it in. We left hugely pleased and the furniture looks wonderful and we have gotten lots of compliments. We highly recommend this store. Sherry K., May 2019 read more

stay away! only buy carpet or decor but do not buy furniture!! i bought my daughter bunk beds and it had no screws!!! they did exchange them for 2 twin beds.. so that part they did good but the two exact beds i bought had different legs which broke first day! my daughters weigh 30-40 pounds so its just a reflection of the horrible quality. after weeks of calling they finally replace the legs ! now maybe a month later the one bed broke! this is after i told to please sell me a good bed i dont care if its more money i just want something to last! they are not bad people they just sell crap! read more

This place has terrible customers service. They sold me a 5-year extended warranty on a sofa set from a third party company saying I would get paperwork and Insurance certificate the day my sofa set was delivered and It's been 2 months and I don't even know the name of the company. I have been calling them every week to get my refund and they keep telling me the Insurance guy is going to send me the paperwork. Never buy anything from this place if you don't want headaches. read more

Be careful going to this store. They wanted too much personal banking information. The salesperson asked me for my account number and routing information,, then proceeded to ask me for my debit card and pin, then wanted my online banking information. I refused and left. I had to close all my banking info and start new. this was a real inconvenience and it screamed fraud all over. Scammers! I wish I could give a 0 star review. read more

Worst experience ever in shopping for furniture! and with the many choices that consumers have now a days customer service is a must. This place lacks that and so much more. Had furniture delivered and it was damaged, the owner of the company said he would take care of it. We never heard from him again and he is NOT returning our phone calls. read more

I ordered a couch from them this past Sunday and was told I was going to receive my couch the following Thursday/Friday. I was told that Sunday, that on Wednesday I will receive a phone call to confirm the delivery time. Wednesday came and I did not receive a phone call. When I checked the confirmation receipt, the sales representative, Javier, put the incorrect telephone number for BOTH of my numbers - all he was worried about was the sale. My boyfriend and I called on Thursday morning to confirm if we will still receive our couch that day since we realized our contact information was wrong. The sales rep Reyes's EXTREMELY rude, defensive, and combative. He did not allow my boyfriend and I to talk, cut us off, and seemed to have a problem apologizing and owning up to the fact that he made a mistake. If you are reading this, TAKE YOUR BUSINESS SOMEWHERE ELSE, their only concern is making a sale.. not your needs. read more

I just want to add, that Jennifer was extremely helpful too! I didn't want to leave her out as she has taken numerous calls from me with questions. These guys are great and I will never go anywhere else again! read more

My family and I had stopped into the Wayne location in order to purchase a small sofa-bed. Jimmy helped us and was great at finding us the perfect fit for a small room. He was super knowledgeable and friendly. It was a pleasure shopping with him! We had recently had a horrendous experience with Ashley Furniture so this came as such a relief for us! The order went flawlessly and the delivery was quick and efficient. Thank you Jimmy and the Wayne location for providing us such wonderful service! Will definitely recommend to others and shop there again for any future needs! read more

Would have been 5 stars, except that the furniture did not arrive on the scheduled day. I know it wasn't their fault because the vendor did not send them the furniture, but I only found out an hour and a half before scheduled delivery time. They made arrangements to have it delivered the next day at a convenient time for me, so that I wouldn't have to take a day off from work. That being said, we were able to furnish 2 rooms (master bedroom, including mattress and family room) at a lower price than 1 room from the vendor. We absolutely love the furniture. The 2 delivery/installers were very courteous and quick and did a pretty good job of cleaning up after themselves. They asked where I wanted each piece to be placed, and would have moved it around if I had asked. I will recommend this to any one of my family friends because the furniture is good quality furniture from top manufacturers, just at an awesome price. read more

Worst experience ever .. Paid over 10k to furnish my whole house .. Didn't deliver the furniture till months later , lied about hanging up a mirror , lied about delivery dates , sent a damaged couch which when returned he still try to get paid for it, ruined my brand new wood floor and harassed us through the process, don't ever shop here it will be a nightmare forever read more

Furniture & Mattress Gallery - Torn merchandise - Furniture Stores Near Me - Wayne, New Jersey

Unfortunately, I have to give a one star review even though I had a good experience at the store. The delivery people stole a package outside my house. Shortly before they arrived i had a delivery of a small Amazon package that I took and put outside in the back of my house. After my furniture was delivered and the guys left, I found that the package was missing. Nobody else was at my house who could have taken the package. Also, the delivery people went out the back door of my house, even though they came in from the front. I should have never let them go out the back door. read more

Bought an Ashley Furniture brand sofa, loveseat and coffee table June, 2018. In December of 2018, we decided to contact The Furniture & Mattress Gallery because the fabric was looking extremely worn after only 4 or 5 months. We were assured by our salesman Jose that buying from them is a safe purchase because they stand by everything they sell. He said if the cushion gets flattened, just give him a call and he'll send us another one no charge. He said if one of my animals punctures the furniture, no problem. Kids damage it, no problem. The material is all pilled looking. Everywhere you sit, the fabric has little balls of fabric hanging off like a very worn sweater that's been washed and worn too long. We sent photos which were hard to show the extent of the damage, but you can clearly see. I spent an entire month trying to get them to respond to me. We just kept getting the runaround. We were told Jimmy was taking over. Repeatedly, we were told to expect a call from Jimmy. We never got the calls. Only a couple of my emails were answered. The emails were not giving us any resolution, but telling us he's trying to get in touch with the sales rep. Finally, after we threatened to contact the Better Business Bureau, Jimmy said the rep called him at 11:30 PM the night before (doubt that). We were told that what we are experiencing is normal wear and tear on a fabric couch. We have owned many pieces of furniture in our lives and this is not normal wear and tear. This company lied to us and said they stood behind their products. They said they can't do anything to help us because like us, they purchased the furniture from Ashley furniture. read more

Furniture & Mattress Gallery - Furniture Stores Near Me - Wayne, New Jersey

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Stay Far Far Away! Unfortunately there is no option to give this store "0" stars! Do yourself a favor and stay away from this place. They smile, make you think you are dealing with a reputable business and LIE, IGNORE and CHEAT you out of your merchandise. We were sold damaged furniture. For the past 8 months we have been trying to get replacement pieces for our damaged furniture. The constant revolving door of employees is frustrating. Every time I call which is once a week I speak to someone new with the promise of follow up. This of course never happens. It has become a "game " for me to call weekly. I have given up as of today in attempting to remedy this. That is why I have decided to post. Go ANYWHERE else but here. Save yourself the time, effort, money and regrets. Wish we had read the reviews before we went in. Not sure how they are still in business. BTW they have "help wanted" signs in their window. Can't imagine why, their employees leave right away especially the ones with a conscious. read more

HORRIBLE experience! Sales person are nice at first, but they deceive you about the merchandise and insurance. They tell one and then its another. Buyers beware! Do not spend your hard earned money. Read small prints and signs all over the store. read more

DO NOT GO HERE. These people are scammers. They act like they are helpful when really not one staff member cares. We waited a month and a half for a delivery we never got and they lied the entire time about the order coming in and when it would be delivered. After several calls to inquire about the delivery, they would tell us they would call us back and never would. It was a horrible and stressful experience. Please save your time, money and sanity and avoid this joke of a store. read more

It pains me to even give this atrocity one star. I went in about a year and a half ago with my mom to find a new mattress and bed set, this is where my huge mistake started. What I THOUGHT was a good deal, turned out to be a horrible deal in the end. My fault for not doing my research clearly. Here is the worst part though... the sales person talked me into doing a payment plan where I would pay every month and the furniture would be mine. After speaking to my mom we both thought the way it was explained was shady, so the manager came over and explained it a little better, but still something was off and these people seemed like scam artists. After going back and forth for an hour I decided to go with it and set up the arrangements. After successfully paying every month, it came time for my final payment. Exciting right? Well it's now a year and a half later, and I just received a call from a collections agency saying I owe over $2,000. First of all the total of my bed frame and mattress was about $1,300 and I paid every month so I have no idea how this is possible. These people are absolute scam artists, do not listen to a word they tell you because you are going to be screwed in the end. I am going to be taking legal actions, and have a lawyer looking into this. read more

Good experience at first however they were not able to deliver the order because of manufacturer issues (they were not at fault). I give them credit for trying to find something similar to what I wanted but it was not to my likings so I asked for the money back. From here, things took a different turn and the behavior of the store representative changed completely. First, they were unable to process the refund in the store. Second, they had no checks available at that time. It took me 9 days of telephone calls and emails. Every time there was another excuse. How long does it take to write a check?!...and I even offered to pick it up from the store. Until I wrote an email on their website which probably went to a responsible person which promised to look into the matter. After two days, I had the check. Very disappointed. In the end, we found the same furniture at a different store at a cheaper price! read more

Great quality furniture for great prices... if you know what to look for! They can order almost anything from top manufacturers (I mean quality US furniture not box store junk) from catalogs at better prices! Just got beautiful leather couches and a Turkish rug. It's well worth checking out. read more

Worst experience ever!!!!! Very rude, liars and will tell you anything to get your money. And when your furniture comes in damaged they do not care and will ignore you for weeks. Buyer beware. We shopped at the Union store and was the worst experience ever!!! We regret ever doing business with them. Avoid at all cost!!! I would give them no stars if I had the choice. Do yourselves a favor and don't shop here. read more

I would not recommend this place. My fiance and I had furniture delivered it missing piece to a bedroom set. We are still waiting a month to get the piece. When we called last time the person on the other line yelled over the phone to my fiance. How unprofessional. Anyway, I would not recommend them. read more

My fiancé and I and visited The Furniture & Mattress Gallery of Wayne in January of this year. We found a sectional by Jackson Catnapper that we liked and left the store to research the manufacturer and the store. Both companies had horrific reviews. We returned to the store and addressed the reviews with Jennifer and Jimmy. They assured as the reviews were written by over dramatic customers and surrounding competitors. With some hesitation, we moved forward with the purchase in early February. Jennifer and Jimmy informed us our delivery window was 4-6 weeks. We ran into the first bump in the road 3 weeks after the order was placed. After not hearing any updates from the store, my fiancé called to inquire about the status of the delivery. At this time, Jennifer informed us the manufacturer was out of fabric and this would delay the delivery. The second bump in the road came at week 6 when we should have already had the couch. The store claimed the custom sleeper was installed incorrectly and they would need to order new parts. At week 8 we still had no couch and the store had a new set of excuses. They committed to delivering on many dates/times but never showed up. At week 12 the couch finally delivered to our house and the sleeper did not function properly. The delivery attendant was pointed out the dysfunction before brining it into our home. He claimed Jennifer and Jimmy were aware of the issue but instructed him to deliver the couch anyway. He also shared that this is typical of the store to do. We refused the delivery at this time so the couch could yet again be fixed. At week 15 the couch returned to our home fixed of the original issue but now with cushions that did not fit properly. At week 18 the new cushions arrived. At each juncture arranging delivery was a nightmare. Jennifer and Jimmy could not commit to a date/time. They lied about their communication with one another and often blamed each other the delivery issues. They promised compensation for our trouble and absolutely horrendous experience. That was also a lie, they will not take any of our calls to discuss/issue proper compensation. They are thieves and we are working with a lawyer to sue them. read more

Do not waste your time coming to this store. Thought everyone that worked here was real and honest. Boy was I wrong. Received the wrong mattress and was told I ordered the one I did not order. Told me my furniture was coming on the day I requested and then called me to say I never said that date and it wasn't coming until the next day when my invoice even said the day I requested. No one is ever on the same page in that store and they all speak a different language and seem like they are strangers to one another. On top of that, my $900 couch broke within two weeks; the arm rest cracked- not even worth calling them to tell them. Never going back there again. read more

The experience here was awful. I went in for twin sized bunk beds. Instead, 3 weeks later (even tho they said it'll take 3 days)I got full sized. When I called the store, I was told "this is what I picked out" , even tho I had a hand written quote for the right beds. There was no ownership of her mistake whatsoever. Instead of apologizing, she yes'd me. This isn't the disappointing part. What was so frustrating was the lack of communication and professionalism. I was told lie after lie, no straight answer and no phone calls back. I was strung along rearranging my work schedule 3 times because of their empty promises to deliver. There was nothing we could do about it. These people just took our money and then ignored us. Even after speaking to the "manager", jimmy, there was no difference. I will NEVER again shop here. I will NEVER again refer them anyone. Spend your money elsewhere. Maybe the South Brunswick, NJ stores they shop at for furniture to sell. NO STARS!!! We should strip away existing stars! read more

I don't understand any of the one star reviews. They must be fake. Last year, my wife and I found the perfect table for our family room. Last week, we returned and purchased a sofa bed. The staff is friendly and accommodating. We got a great price, as they explained that they carry the same products as the nearby stores (e.g., Raymour & Flanigan, Ashley's, Macy's, etc.) but without the overhead from commission. Our sofa bed was in stock, and we received it in perfect condition the next day. We are completely satisfied and know where to go the next tine we need a new piece of furniture. read more

HORRIBLE HORRIBLE HORRIBLE!!! We spent over $3k for sofas and dining set. Delivery was not made on time and when we finally did get it they were damaged. Part of the sofa was damaged 3 months later still waiting they came to look at it and said fabric was ordered would arrive the following Monday a month later went back to the store the person responsible was oooof course not available sooo convenient!! The dining set came and one of the chair arrived chipped he said he would order it came back a month later and touched it up not a good job either!!! The dining table has a glass lazy Susan which arrived ok but when the delivery guys put the glass in it was not turning smoothly and i told him its missing something and he said nope its like that and went on to force the glass to turn and scratched the glass guesss what they used to fix it WHITE OUT!!!!!!! Are you kidding me a $1200 dining set again they lied again that he ordered the piece and when I checked up on it he said oooh no we have to wait for someone else to order to swap it out for and said of the fabric is out of stock with no date available!!!!!! All he could say was thats it thats what you get! We paid for extra protection for WHAAAT!!! Go else where a REAL FURNITURE STORE!!! They got their money we got a BIG MIGRAINE! read more

Giving this place 1 star is 1 star too many. Worst sales experience I have ever experienced in my life. We ordered a sectional that they promised us within x amount of time. When x amount of time passed and we didn't have the sectional, I had to practically stalk the owner, Jamal, aka, Jimmy b/c he never got back to me. He gave excuse after excuse at to why we didn't have the sectional in the time promised, ranging from his holiday of Ramadan, to miscommunication with the shipment comanies, etc. Ultimately, he ended up informing us he wouldn't be able to get us the sectional At all! When we then tried to cancel the end tables that we ordered specifically to go with the sectional he couldn't get us, he refused to let us cancel the end tables and tried to deliver them anyways! I refused the items when they were brought to my house and they were brought back to the store, but Jimmy still refused to refund us. We ended up having to go to the store to pick up the end tables that we didn't want just for the sake of washing our hands of these people and not wanting the hassle of having to deal with them in court. BUYER BEWARE! STAY AWAY FROM THIS PLACE!!!!!! read more

Bought a Klaussner Darius Sectional in January of 2013, delivered February .In a few months we noticed three seat cushions sinking. We called store and they referred us to MFS furniture protection insurance we also purchased. Tom a furniture repairman contracted with Klaussner came to inspect/repair . Tom was thorough and honest, he told me the piece was defective and we would be getting a whole new sectional. He showed me pics of the bottom causing the caving in of the seats, it was not made properly, this was in November 2013. Tom Left and I waited to be notified by someone, no one ever called regarding the new piece of furniture. Months went by and I was directed to Churchill Furniture in Hawthorne NJ, who I learned was the company who was going to be receiving the new sectional. I made contact with Churchill Furniture on or about Dec of 2013 and was told the new sectional was on order coming from CHINA, not North Carolina as we were told, I later was told by a store rep that this was news to the Furniture Gallery also, shame on Klaussner for touting MADE IN THE USA, as their website boasts, I learned that the darius sectional we bought falls under their INTERNATIONAL division. The rep from Churchill advised me it would be coming in Jan of 2014. January came and went, no call. I called Churchill and was told it should be in February, no call in February, I call again, and I am told to call back in March when it should be in. I call back in March this year and was told It was coming from China and should be in sometime in April. I called the store back again last week, a rep promised to help us, we also contacted Klaussner Customer Affairs who had their person who handles claims called me to help. Lets see if they come through. I will let you know. We just want our money back, we spent almost $3000.00 on this sectional and insurance. The rep from Klaussner and the employee from the Furniture Gallery assured me they would help. I will post again when I learn what the final outcome is. Thanks for reading Marty B, Wayne NJ. read more