Bad Experience! Beware! Poor customer service and communication! Dishonest pricing! Based on yelp review, I decided to give this company a try and submitted a request for a price quote on their website late in the evening. I included a link to the webpage showing the piece of furniture to be assembled, so they could know exactly what the specs were. It was a simple, quick job. The next morning there was a response with a quote of $90 and an offer for a 10 AM appointment the same day and a request to confirm the appt. I wrote back and accepted. I also took the extra step of phoning the company and leaving them a voicemail, as nobody picked up, to accept the appointment and ask about payment options, which were not mentioned in their email. Ten o'clock came, but Furniture Assemble Experts LLC did not. I waited, called again, but no answer, then I gave up. Later in the afternoon, I rcvd a second email with a price quote of $120 for the same job! I phoned again, and this time got a person on the line. I explained what happened, and the confusion over the price. The customer service rep was pleasant and apologetic and offered me another appointment time for 6PM tomorrow. She explained that it was actually a one-hour window, and that somebody would arrive between 6-7 PM. While that makes sense, the one-hour window was never mentioned in the email offering me the 10 AM appointment today. I asked which price, and she said the original lower price of $90. I said that I had already been burned today by accepting an appointment that was not honored, and requested a discount for my trouble. She put me on hold, presumably to get approval. Denied! After a long hold, I was told that the first email offering me the 10 AM appointment had been sent at 7:49 AM, and because I had not responded within one hour, the appointment "was not put in the system". This policy of appointments being timed out within one hour was never mentioned in their email to me. Furthermore, it was explained that $90 is their minimum service fee, just for coming out to the house, which tells me that they were able to tell from the weblink I had sent that it was simple, quick job, not worth the $120 of the second price quote they sent today. If they really wanted me as a customer, they would have taken responsibility for the lack of communication and offered to make it up to me for wasting my time this morning by offering even a nominal discount, which the customer service rep I spoke to was not empowered to do. I decided to pass on the appointment that was offered for tomorrow because the company has already lost my trust by giving me the run around over what should have been a simple transaction. Between the 3 phone calls and 3 emails, this was a big waste of my time, and saving time was the whole point of hiring them to do a simple job in the first place! Boo! read more

To say I was impressed is an understatement. I am thoroughly happy with the service I received. Dave was on time and competed the assembly of my television stand very quickly. After the assembly was completed, he offered some commentary on where to place the tv stand to help maximize the space in my living room. I first decided I wanted the stand in one location so he put it there, but then I decided on another location moved it. Of course I apologized for being such a pain. But if you really want to talk about great customer service, I haven't even mentioned the most impressive thing. I seriously had cables and cords running all over my place. It was the most unsightly thing you could imagine. Dave helped minimize the visible cords and he even stapled down my cable cord so I wouldn't trip over it as much as I did before. It's one thing to get what you paid for but to get more than that is amazing. I haven't been able to stop admiring my tv stand and the nonexistent sight of cables and cords everywhere. 5 stars just aren't enough for the service I received. I would certainly recommend Furniture Assembly Experts to others and I will be using them again. read more

Have used many times with great experience until today. I had an emergency situation with a glass topped desk, the top being on the floor and I unable to get it up and fix it. I called and spoke to a very young sounding girl. She said she would get back to me and I gave her my cell phone number as I had an appointment to go to. Six hours later no response. The voice mail answers and the mailbox is full. I have sent 2 emails with no response. I am very disappointed by this as I had planned to have them assemble a new bed frame next month and have been so pleased in the past. read more

Unfortunately, there is no option for '0' stars so... Anyway, I decided to patronize this business on the suggestion of a colleague. They were a sponsor of an event that my job was hosting, so I decided to give them a try. I was moving from one apartment to another and really did not have a lot of items so it would be quick. Well it would have been a quick move IF they had ever showed up!! No show up No call AT ALL!!! I ended up hiring another mover whom I call at 7pm and they were there by 8pm, They ONLY correspondence that I have had with them was an email sent after midnight (after I sent two really 'nice' ones to one of the owners) saying the workers got tied up at another job. Well, it would have been really nice to get that info before I waited almost two hours for them!!! Would have been nice to receive some time of follow-up call the next morning. Didn't hold my breathe about that one either... Anyway, he offered me 'FREE' furniture assembly on my NEXT order lol. I have not decided if and when I will trust them with that one. If I do and IF they redeem themselves, I will change this review. Otherwise, I will keep it at ZERO stars!!! read more

I hired the company to build my playground. It was supposed to take 1 day. They showed up late and didn't finish. The next day they came back to finish and still did not. They left trash and cigarette butts all over my yard. The playground is crooked and has screws sticking out of it every where. They also didn't follow instructions and some how built a picnic table out of the parts and the set doesn't even have a picnic table. The next day they were supposed to come finish and didn't show up, call or email. They won't respond to any of my calls or emails either. read more