I purchased a large recliner and end table in 2024. I also purchased the insurance on these items for five years however I had to make a claim yesterday on both items because the recliner had a tear at the seam and the USB port quit working on the end table. They denied my claim said it was not covered by the insurance, which is absolutely ridiculous. Don't waste your time at this store. Go elsewhere. read more

Furniture On Consignment - It's a picture of the tear in the seam of the recliner - Furniture Stores Near Me - Wichita, Kansas

Worst customer service! My son was purchasing a living room set but it would not fit in his apartment. This store charged him$300 restocking fee instead of trying to help him. They were more interested in getting $$ than helping a young kid out worst experience he has had and very disappointing. read more

We were sold the Furniture Protect warranty in 2019 for $69.99. Salesperson explicitly said pet damage would be covered for one occurrence. When we tried to make a claim for damage, we were told it wasn't covered. This place has a good selection and some reasonable prices, but don't buy their warranty, it's a scam. read more

I've bought at least 2 pieces of furniture from here and when I went in this time to buy a (very expensive) couch, the financial team was disrespectful, dismissive and had an overall bad attitude. Seemed like she didn't want to help anyone who was spanish speaking. We will be buying our furniture elsewhere, which is unfortunate because I love their stock. read more

I waited for weeks on a small dresser. I had to put it together and it has a deep scratch on the top. I don't feel like taking it back across town. Than wait a few more weeks. Very disappointed with our purchase. Saleslady was very nice. read more

Great selection and good prices. Service was friendly and fast. Pick up isn't far from store. Would buy from here again.

We walked in looking for a dining room set as well as a living room set. We had been in a couple of times and already knew what dining room set we wanted, but we were unsure about the couches. Bobby was very friendly. As we walked in, he greeted us and helped us find our way around since I had screen shots of some couches we had seen on the website. He was very patient as I was a bit indecisive as to what I really wanted. He helped us get the best deal on the furniture we bought, we had a coupon we used on an accent chair we got and also got 10% off our dining room set. He was great. read more

Cheap and ugly furniture. Designed for people who don't want their furniture to last no more than a year or two.

Purchased 2 rocker recliners and the furniture protection plan. Was told the protection plan would be sent within 2 weeks. 2 weeks went by and nothing. called the store and was told it would be about 30 days after delivery. 30 days came and went. called store again and they told me to call the company directly. Called but no one answering phone. called again the next week and got someone. They had no record of the transaction. They attempted to contact the store (doubtful) and said no one was answering. Directed me to send them copy of the sale. I sent a copy on the 8th of January. Nothing. Sent another email inquire. Said they needed a copy of the sale. Sent it again. Nothing. Filed complaint with Consumer Fraud Department of District Attorney. Terrible customer service. read more

We've purchased lots of furniture over the years, and we've always been quite happy. This time, we got a new sectional sofa, and Nelson was very helpful. We went in twice, and after the first visit, he followed up by sending measurements to us via email. When we came back in, he had our ticket written up and we were over to the counter to check out in record time. Prices are good and the service is great! read more

The WORST experience ever !!!! I've made three purchases all three has issues and customer service had excuses for all three of them. First purchased was the dinner table when we purchase it has a leaf (table extension) on it and the table has a spot to the leaf in, I call the store their excuse was " it sold separately" ok I could live with that I don't need them anyway. Second purchase was the nightstand, we pick 3 nightstand they said its available so we bought it, but when we got the table it wasn't the one I picked. So again I call the store, and their excuses was " the TAG got switched " thought to myself ok it a common mistake so I just bought 1 that was in the store. Third purchase was a match bed frame set for king and queen. The puchase was made at the end of September they keep calling me for a delivery date and when it got delivered in August the queen set was missing a footboard. Again I call the store, they said let them find out what happen a week went by no call, so I call them again they said "oh yeah we don't have the part in the store we have to order them from manufacturing" at this point I was irritated and didn't want to hear their LIES, INCOMPETENT,SHITTY SERVICE any longer so store manager try to cover their mistakes by giving a discount to me that was an INSULT so I just quit talking to them and wait for the part. When the part arrived, I was PISS!!!! it was the wrong part so I ask them to just take it back I'm done!!!!!!! read more