So, I'll start off by saying I had an awesome experience at their store. My whole time spent…read moreshopping there was easygoing, no stress at all. Usually the wife and I shop for new furniture once every 2 years or so. It was about that time again. I'd remembered hearing their commercial on the radio, so I figured, lets give this place a try. I was honestly tired of spending an arm an leg at other places. First thing I noticed while shopping there was their employees were so laid back, but in a professional sense. No nagging, no slime, no bull crap. Just a few guys and gals helping you out with what you need. Simply put, they helped my wife and I find exactly what we were looking for. The prices were fair, and even threw in an additional discount. We ordered a mattress set, living room group, and bunk bed for our little ones. All of it delivered and assembled by a couple younger delivery guys (who were awesome as well). I can easily say I'll be sticking with them for any other furniture purchases I may need. Thanks guys, your help was much appreciated by the wife and I!

I am absolutely appalled and disgusted by the treatment I received at Crazy Jay's Beds today. As a…read morepotential customer looking to make a large purchase to support my agency's clients, I expected a welcoming and professional experience. Instead, what I encountered was a complete nightmare from start to finish. Upon entering the store, I was not greeted by a single employee. After browsing for ten minutes, I had to approach two young men assembling furniture just to determine if they even worked there, as they had no identifying uniforms or name tags. One of them rudely told me his mom was in the back and stomped off when I asked if he could get her. When the woman finally appeared, her attitude was atrocious. She greeted me with a curt "It's going" when I politely asked how her day was. I tried to overlook her rudeness and proceeded to show her a picture of the item I wanted to purchase. She claimed it wasn't in stock and begrudgingly checked her catalog, only to confirm they didn't have it. I then selected a triple bunk bed and began looking at mattresses. But the ones she showed me were suddenly "unavailable" after I had made my selection. She tried to push memory foam on me despite me clearly stating I didn't want that type. The final straw was when she abruptly demanded to know "what organization are you from" for the receipt, before we had even finalized the purchase details. Her tone was so rude and off-putting that I had simply had enough. I told her directly that she was rude and walked out. As an agency that supports families, I had high hopes of forming a community partnership with a family-owned business-like Crazy Jay's. We frequently purchase furnishings for clients, and I thought working with you would be an amazing opportunity. However, after the horrible attitudes and service from your staff, I had no choice but to take my business elsewhere. It brings me no joy to write this complaint. In fact, it makes me very sad that I couldn't support a local business as I had hoped. But I felt compelled to bring this to your attention in the hopes that you will address these issues. I would hate for anyone else to endure the awful experience I went through. Please take this as constructive feedback to improve your customer service and staff training. First impressions are everything, and unfortunately, Crazy Jay's made a very poor one today. I truly hope corrective actions will be taken. Sincerely, A Very Disappointed Potential Customer

I was not pressured in any way, told them what I wanted and looking for in a mattress. I got the…read moredouble sided firm mattress and the support that I needed for a great price. They came promptly to haul off the old mattress and setup the new bed with frame. Highly Recommend Checking Out Derby Mattress.

Loved my experience with Derby Mattress. My mattress and box spring was delivered on the same day I…read morebought it. They also for a small fee took my old mattress and box springs so, I didn't have to deal with getting rid of it. I would definitely buy from them again.

Review - My experience at Denver Mattress, Wichita, KS was one of exceptional customer service from…read morethe minute I walked in the door to the delivery, and all follow-up questions or concerns. My sales associate, David Craft is amazing and should be commended for his knowledge, patience, and honesty. I purchased a bed that had originally came damaged, actually twice. It was clear that something had occurred in the warehouse and Dusty, the manager, assured me that he would take care of this and would do so when it was convenient for me and also inspect any replacement bed before the next delivery. In the interim, I realized that the bed I had purchased wasn't really the right bed for me. I went back into the store to speak with David about new options and the time he took with me vetting out the new bed, the knowledge he demonstrated in explaining to me the features and pros and cons based on my needs, and the entire customer service/sales experience was AMAZING. When I explained my concerns, needs, and wishes, there was never a time that David forgot exactly what I required in a new bed. His honesty is what up sold me to a new Tempur-pedic with NuFlex Adjustable base. During my stay (and I spent a great deal of time in the store and multiple visits) David Craft and Michelle Deppe worked extremely hard to ensure the return of the bed that did not work out, and Michelle did a lot of verifying and follow-up to ensure the new mattress would work on the adjustable base I picked out. Further, Michelle, being an owner of a Tempur-pedic, was able to provide me with a lot of tips and great information that new memory foam bed customers should have to make sure they transition successfully. It is a change. The addition of the new sheets, mattress protector, and most amazing pillows make the deal the very best experience and best money I have spent. The delivery staff were just as incredible. Chase and Joe did an amazing job of ensuring my animals were safe, packaging up the returning mattress set, and then setting up the new adjustable bed. They took some time to ensure I was familiar with its operation, and parts and accessories that came with it. Both are very knowledgable and friendly. Most delivery personnel just deliver and leave but Chase and Joe ensured that I was setup correctly and had all the knowledge in case of power outage, battery backup, and headboard parts that came with the bed. You can have the best products in the world or the nicest of showrooms, but it is the people, David Craft, Michelle Deppe, Chase, and Joe that I interacted with that make the deal. I am an extreme customer service critic and have years of experience dealing with high-end customers, and this experience was so above the bar and whatever they make is not enough. I have bought two bed sets, pillows, mattress covers, and I will continue to be a loyal Denver Mattress customer.

eight months ago we purchased a Doctor's choice mattress. We are retired couple. Spent 800.00 for…read morethe mattress on sale. It is a piece of junk. It had no support. Lie down and you sink in. Really hard on your back and legs. Will never buy another one . Salesman is no longer there . Really unhappy.

Called to have a warranty issue addressed. It's been a month, called today and the service was…read morescheduled 2 weeks out. Service manager Jessica was very rude. Her comments and tone of voice basically told me to go to ****.... Will not purchase further items because of her.

Falsely sold us a model of mattress that we did not want when the specific model we wanted was out…read moreof stock. No integrity.

They are by appointment only but it was very easy to contact Dan. I chose to send a text message…read moreand he responded right away. Went yesterday to check out the mattresses and found one I really liked and they delivered it this morning. And took my old mattress out for a small fee. Will definitely recommend them to anybody that needs a mattress. Best prices in town!!

Very helpful and friendly. Great prices on same models as bigger chains. They delivered the bed and…read morebox frame and left them in my living room, not a problem for me, but some people may need more help getting the bed to the room where it belongs. The box frame was damaged and I didn't notice until after they had left. I gave them a call and they came back to replace it, no problems.

Its been one year since buying furniture here, and the couch has not held up well at all. Im very…read moredisappointed that for what I paid it looks like an old beat up idea couch now. I will not buy furniture here again.

it has taken havertys 4 visits to our home to deliver, exchange and repair a sectional that we…read moreordered 2 months ago. they have not been transparent with delivery times or been flexible with our schedule due to mistakes on their part. no discount or refund has been given despite all the mistakes being made by them.

Had a very bad experience at the Minneapolis Home and Garden Show last weekend. I contacted the…read moreMattress Hub and they have not responded to my message. 3 years ago we bought a Human Touch chair at the show in Minneapolis. And nothing went right from the beginning. They billed us before we ever got the chair and that is when I met Justin Callison, who is the lead for the Human Touch chairs sold through Mattress Hub. It got so bad I just wanted them to take the chair back and they would not. Wells Fargo had already paid them and I was responsible for paying off the chair and Mattress Hub was off the hook. Well I saw Justin at the Minneapolis show last weekend and needless to say it was one of the most unprofessional and unlawful displays by a salesperson, that I have ever seen in my life. I'll leave it at that. Just stay away, because once they had my money, they didn't care about us at all.

I had a great experience with the Mattress Hub! They had the brand I was looking for and delivered…read moreit the next day!!