Paid $1400 for a dining set. After we left the store we recieved a call saying it was backordered for 4 weeks. 4 weeks after that we get another call saying it was going to be ANOTHER 4 weeks. 4 weeks after that and we hear nothing, so we call them wondering about our order, and the rep was rather patronizing as if we were being impatient. In total we waited a ridiculous 3 MONTHS for a table and chairs that they delivered dirty and damaged. This table has a veneer finish, which I only know through investigating the store display (the website would have you believe something else entirely- also called false advertising- and the reps have no access to any other information, which is very sad and irresponsible on the part of corporate). Anyway, once the veneer is damaged it will flake off with your finger nail. God forbid you forget anything in your back pocket before you sit down. Additionally, the bench for this table has bolts on the BOTTOM which will undoubtedly damage the floor if left as is. So the veneer is cheap and thin AND it has a poor design. (There are a number of quality issues with the table I didn't mention since this isn't really a product review other than to state that I'm unimpressed with the quality of the furniture they carry. This purchase wasn't by any means grouped with the "cheap" stuff). Buyer beware. I will not be doing business with Furniture Row ever again. I have bought furniture from Ashley, Verlo, and Furniture Outlet. Not only were my pieces delivered in a timely manner but they were clean and undamaged. UPDATE: Only a few hours after leaving my review, the local store manager called me wanting to address the issues, and after paying a visit to the local store (with photos to show them what I was talking about), not only were the damaged pieces reordered (though I have to wait another 2 months), but they told me to go ahead and USE the dinning set so my family would have a place to eat! That makes the wait acceptable to me as we had previously been eating on our couch for 3 months, and the novelty of comfy dining wears off when you start cutting meat on your lap. As for my previous statement that I won't be doing business there again, that is undecided. I'm impressed with the level of service by the store clerks for sure, but I still have my doubts about the quality of furniture decorating thier showrooms. read more

I bought 4 beds and mattresses and a dining room set from Furniture Row at the end of April early may in 2021. I was told by the sales representative who helped me that they could get my furniture here by the end of June. June comes and I call the lady who spoke to me told me that 2 of my beds were at the ware house the other 2 were delayed until July and my dining room table was delayed till July. 2 of my beds were delivered in July. My table was delivered to me at the end of a august. The last 2 beds were delivered mid October when they went to put them together one of the beds was defective and the mover could not get it together. I called Furniture row because I had waited so long to receive my beds and one comes broken I was told they were ordering a piece to fix it but they could not tell me when the part would arrive To this day furniture row still has yet to get my bed fixed and is sitting in the room right as they left it last year I talked to the manager a week after the issue and I told them that they should be mss as making this this right not once did they offer a discount for all the inconvenience and I paid hundreds of dollars for a bed that's broken and they act like I'm being rude sorry is not good enough I bout a house to move into with my family and could not move in till almost 7 months after I got the key's because you couldn't get me my furniture read more

My husband and I had a great experience shopping for a new sectional here. It was the first store we hit in an all day couch hunt and ended up back there at the end of the day. The staff was very friendly and helpful, especially Jared who made sure we had everything we needed to go home happy. The delivery guys were great too. They showed up on the early side of the delivery window and even though the couch was almost too big to fit through our door, they didn't give up. We love our couch and will definitely go back for future needs. read more

Went in there today with a plan of buying a new living room set and possibly 2 new bedroom sets. Every single associate we saw were sitting down on their phones. We were never spoke to and decided to just leave. We were very disappointed in the service there and can't believe that people that usually work on commission would just sit around instead of interact with potential customers. read more

I gave them one star because zero stars don't register. I payed way too much, for such bad service. The furniture is cheeply made. read more

Furniture Row - Furniture Stores Near Me - Columbia, Missouri

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There are three different "Stores" under one roof. They are "separated" by partitions and the types of furniture. The prices are fair and the selection is great. I thought the furniture section sales guys were the most helpful. They have many more items stashed int he back where house that they will show you and much of it is even less expensive! I purchased a chair, end table and lamp for about $150. NICE! read more

The worst excuse for a furniture store, I have ever witnessed in my lifetime. Went into the store with the intention of purchasing a dinning room set as well as a $5000 message chair. After walking from one end of the store to the other demoing the chair myself, while sales persons BS with one another , not one of maybe 15 sales persons made one effort to ask if they could help. All where to busy playing on the computers or BS with one another. I ask for a store manager at the mattress dept, than a young woman stood up after I interrupted her an she stated I am the dept manager. I than told her if I owned this store I would fire everyone working there for I was applauded at the zero effort made by these employees. To boot the store had only one other customer in the store. If they keep helping customers they way they helped myself an my wife they won't last another year. I hope the store owner reads this review an addresses these terrible issues ASAP or they won't last much longer. An this was on this Saturday late morning. read more

Buyer beware! You get a "lifetime" warranty for certain sofa sectionals, but what they don't tell you is how long repairs take. I drop off 3 pieces to be repaired on Jan 16th and was told by the guy that helped me unload that these are very common repairs (release cable broke), a quick fix. So I call 4 days later and I'm told that the repair guy is only there 1 day a week ( Mondays) and he didn't get mine repaired, but I'm first on the list for next week. So, I call next week and I'm told parts aren't in it'll be at least next week, and I'm told "We don't have any idea how long it will take to get the parts in" wait...what?!? When I called over 10 days before I was told that it would be a fast turnaround. So, what they won't tell you is that a "common" repair to a sofa purchased by them with the "lifetime" warranty could take at least 17-24 days or more like mine. Think about that before you purchase. UPDATE: The new manager heard my complaint and made everything right! I'm still a little cautious, but at least everything is better now. Thanks! read more

Delivery - we had replacement part of a sectional delivered and had made prior arrangements for the broken pieces to be taken away. The delivery guys were very unpleasant. When told it would need to go around back, their response was "of course it does." I would think as far as most deliveries this would have been a fairly simple one. It was only a 2 piece recliner part to a sectional. With prior service from Furniture Row we have not had any issues, and have been a repeat customer, however today was very disappointing. read more