I went to the unit I had reserved approximately 12 days ago at 6:00 am. I opened my unit to find a significant amount of water pooled in the back corner of the unit. Since the office didn't open until 9:30 am and I had to start getting my stuff moved into the unit, I went to find a 1/2 pallet (that was all I could get in my car). I found a place that had one, luggged it into my car and went back to the unit put the pallet down and unload my items. I had to go back to take a second load so I waited until the office opened so I could go by there on the way back to the unit. I went in and explained the situation to the manager and asked if I could use the unit next to mine which was available and had far less water in it. They shouldn't have any water in them, but I was in a bind because I needed it today. The manager said he didn't see any reason why I couldn't move to the same size unit next to mine. He informed the employee in training that the Regional Manager reguired approval before switching units. After waiting awhile I asked if I could go clean out the other unit and spray for bugs. He said he would come to the unit once he verified the change with his manager. I cleaned out the unit, sprayed for bugs, and waited. Finally, the manager came back with an answer. He said that the Regional Manager said that I could rent the other unit but I wouldn't get the discounted rate for the next two months as advertised and in my contract because the other unit was "upgraded". The only differences in the units was the amount of water and a small difference the size of the units. M downgraded unit was actually a tiny bit bigger than the "upgraded unit" because of where the steel beams were. It seemed clear that the Regional Manager didn't want to give me the 3 month promotion that his company advertised so he could make more money. I had no options at that time. I would expect a response from the Corporate office regarding this blatent intent to obtain more money out of there clients. There is absolutely no reason that I should have not been upgraded or moved immediately when I informed the office that I had water in my unit. Unfortunately, I had more on my mind that morning and didn't prepare to fight for what should have been basic customer service. read more

Great service from staff, they gave out free waters and made sure everything was going well!

The Manager at this location on the Southside, across from RBHS Michael (Mike) is unwelcoming. He creepily lives on the Storage Mart Property in a light blue house with a white picket fence. After renting at this location for 2 months, I used the StorageMart App to open the gate and went inside to access my unit. I found a red lock added to my unit, with no clarity or notification. I contacted the StorageMart Manager Mike for further clarification about the unknown red lock and he nonchalantly said it was added to my unit after August 10th. When I politely asked for further clarification about the rules and regulations and when and why the lock was added. I was met with aggression. Mike stepping towards me, over talking me and raising his voice, repeating "It was added after the 10th of the month". Without further explanation he unlocks the unknown red lock on my unit and walks away, ignoring me. I would not refer, reference or suggest Storage Mart on South Providence to any residence. If you are unfortunately storing your belongs here, I would suggest transferring asap. read more

StorageMart - Self Storage Near Me - Columbia, Missouri

Friendly, safe, clean storage facilities. Prices are reasonable. Would definitely use again. Perfect for storage between college semesters.

We were extremely pleased with the service we received at the South Providence location of StorageMart. Manager Michael Johnson was knowledgeable, polite, any easy to work with. We weren't sure how long we would need the unit and it was good that we only paid for the days we used it. He checked on our needs during the moving in and moving out process. The unit was clean and easy to get to. We appreciated that all the units were at ground level. We would use StorageMart again and recommend it to others. read more

When I had to move out of my housing suddenly due to COVID-19, StorageMart was able to easily and quickly accommodate me. I had a great experience with them. Clean and secure facilities, for sure. Would love to use again! read more

Really great customer service and was able to help me get into a unit right away!

Staff was always friendly units are very clean!!! If we had any trouble with anything it was always very easy to fid

They increased the price of my unit 46% and didn't tell me. I even appealed to the regional vp and nothing. Absolutely terrible. I'm moving out. I suggest you find another place as well. read more

Storage Mart on South Providence has been a sponsor of Heart of Missouri Girls on the Run. They have provided us with a storage unit free of charge and they have always been reliable and professional! I would recommend them to anyone based on their service and generosity! Thank you to the manager, Nina Page, for being accessible and easy to work with! read more