Worst purchase experience of my life. Mattress did not work will do my wife's back, tried to get a…read moresplit option. All in the trial period but was only offered the upscale of a adjustable frame. They forced me to purchase a mattress pad though we had 2 already. Then when we had to return it they used supper high intensity flashlights looking for any mark. They took a picture of a small piece of thread and said they could not take the mattress back. I pocket up the tiny piece of thread and they would not take a picture. Crazyiest thing I ever saw. Never buy from them unless you want bad service and no help, don't ever expect them to cover a warranty! They claimed the threat was a stain even though the only people that had ever touched the mattress was them with the exception of my wife and I putting the mattress pad on it the day it showed up and the time we washed sheets. Only had it 40 days Don't loose your money! This applied to the San Marcus, Seguin locations. Same managers and staff!

Love Ray and John at Seguin store. I walked in, not intending to buy, just shop. But, a sale, a…read moreslow rainy day...not crowded...I bought a bed! I really like the advice and solid answers to my questions. Thanks!

Austin and Mia were amazing and soo helpful. The process for leasing was easy and I will get a…read moregood nights sleep for the first night in like 10 years!! Thank you all.

Great customer service! We bought four mattresses with same day delivery. Highly recommend! Austin…read morecame up with a time to meet to view the mattresses with us and was very fast and efficient. :)

Love this place! We purchased a mattress from them in the spring while we were awaiting for our…read morehouse to be finished. They held it for free and delivered it to us in town for free when we were ready. They even saw all of our empty moving boxes and offered to take them and recycle them for us- amazing! Awesome and quick customer service in the store and with the delivery drivers. We stopped in today for a Murphy bed mattress, since they are not that common. Luckily they had two different thicknesses to choose from. Since it's a bed in a box, it's an easy and free delivery for them (in town), and they are always so friendly. If you need a mattress, they have everything!

Had a new mattress delivered today and it has a large hump down by the foot area not what i…read moreexpected after spending over 4k was told by the delivery person to give it a few days and it will go down. Call and now i have to wait till they get another one in. Not a happy customer

Needed a new mattress our old one needed to go. Went to…read moretheir location found a mattress was supposed to help with hotness and firm for back issues. So we were excited for our new mattress. Well it's was one issue after another and now we are stuck with a mattress we hate! It started with the mattress being on back order then after waiting months. I actually called the manufacturer and come to find out someone with this company canceled the order. So had to order again, more and more waiting. So we were offered a temporary mattress which now we are stuck with

We purchased our bed and adjustable base last year. We have nothing bad to say. Everything has been…read moregreat. Everyone has gone above and beyond to provide the best experience possible. We're grateful for the superior customer service and appreciate all they've done for us!

Over all great shopping experience. Sales associate Greg greeted us as soon as we entered the store…read moretold us about sales that were happing, gave us an over all layout of what the store had available. Allowed us to look around actually paid attention to what we were looking at and help us pick a mattress based on our stature and sleep habits. Told us the benefits that mattress could bring long term to help with a better sleep. Greg also gave us room to decide on our own without being pushy about sales. Would definitely recommend doing business with Greg.

Just left with a mattress today! Greg was so helpful with handling our needs since my boyfriend and…read moreI have different sleep habits. Greg listened to our needs and helped out to stay within our budget. He listened and overall was attentive. Pleasure to work with would recommend to anyone!

Service is FANTASTIC!!!! I called and spoke to Bill asking…read moreabout a low profile box spring. Not a huge purchase and certainly not an expensive purchase. But! Bill treated me like I was buying 20 king sets made of Gold! He had to call me back to verify inventory. He did pretty quick. He could not be more professional and courteous if he tried! Oh my lord! I called him back hours later to go ahead and place my order. Again, Bill was super helpful and patient with me. All this for an $89 dollar box spring thing. Delivery showed up just like Bill promised AND the delivery guys were super nice as well. I appreciate this level of service for all price ranges and I will ONLY buy my mattresses from MattressFIRM. And, Bill talks with a Deep South Texas draw which is pretty cool too. :)

Very pleased to have worked with Sebastian in sales. he is polite and hard working Other salesmen…read moreat store also very helpful. Francis A