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    Furr Building Materials

    5.0 (1 review)
    Open 7:30 am - 6:00 pm

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    3 years ago

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    Sutherlands HomeBase

    Sutherlands HomeBase

    (5 reviews)

    Every time i go in the store everyone is helpful and knowledgeable on the location of the item I'm…read morelooking for, and helping figure out what i need on projects.

    Went in to the store on 7-24-2026 with my Wife and Son's family to buy some items…read more My wife and I saw some gloves on sale and since I was helping with some work being done on my Son's property I decided to get us a new pair of gloves that were in the "on sale section" were the gloves were placed. Now we live in East Texas, four hours away from Mineral Wells. The gloves were "marked down" between $11-12.00 per pair. Which was a good price. When we checked out at the cash register, my wife paid for them and I had already walked outside so I assumed that she was watching the prices of the gloves and what was paid for them and then got her receipt. Well you know how assumptions go. She didn't get her receipt, nor did she pay attention to price that we were charged for the gloves. Unknown to us the one pair of gloves that we thought was on sale for $11-12.00 that was placed in the sale section area was actually over $39. Oh hell no.. So we called the store after verifying through our bank what the actual charge was to explain the situation to them. That the gloves were placed in the sale section and marked as being on sale. How far away that we live from them and if they would adjust the sale and credit our card back to our bank of the difference. NOPE, NOT HAPPENING. Okay, can I return the gloves and get my money back even though I've used them? Sure you can. So you're going to make me drive over eight hours to return gloves, that your company erroneously placed in the sale area instead of providing excellent customer service to a customer which it will cost me over $100 in gas, wear n tear on my vehicle to get my money back? That's your choice Sir. I'll see you in two weeks, print your copy of the (my) receipt out and put my name on it, so that there is not confusion because I'm making this trip to return both pairs of gloves. Thank you very much and have a lovely day. Another business that lost my business.

    Allstate Plywood & Lumber

    Allstate Plywood & Lumber

    (1 review)

    You get what you pay for. All in all, when we 1st bought and loaded the Blind, the People were…read morefriendly and Kind. But once we got out to our deer lease and noticed they forgot to Pre-drill holes in the bottom as they told us it would be. We drove 30 mins to the closest hardware store and picked up a Drill bit came back to find they left out washers and lag bolts to mount the sides to the Stand. We called Allstate and left a message and let them know. We used what we had to put the blind together, and just planned on Allstate mailing us the missing bolts for us to make an extra trip and finish the install. Well 1st we get a call back from a lady that took my address and told me she would mail me the missing bolts. THEN the owner calls back, and told me "what do I want me to do?" in a very rude tone... Before I could answer he talks over me, telling me if I had any common since I would have just put two lag bolts in each side and finish the job later. (That is exactly what we did) but he was too busy bragging about how long he has made these to let the customer get a word in edgewise. I had to literally scream to get the man to stop talking over me and just told him all I need is the Bolts and I don't want to have to do business with them again. He just answered, "Okay" The owner is FLAT OUT rude, and if they make a mistake, that is just the customers problem, not sellers.. Like I said, you get what you pay for. the blind its self is not bad, just make sure you get everything you are supposed to have before you leave as once you pull away, that is it for Customer service from this company..

    Furr Building Materials - buildingsupplies - Updated August 2026

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