Great staff! Great atmosphere! Prompt service. Reasonable prices. Can usually phone and get appointment within 2 to 12 hrs. Longest I've ever been at a hair salon without changing places. read more

Wow. The service was unexplainably good! I loved the whole experience! I gave my hairdresser a picture and the result was almost identical! They offered me water or coffee when I was waiting for my colour to set! When my hairdresser took off the foil and washed my hair my highlights were the perfect shade! All of the staff members were so kind and I can't wait to return! My young daughter got a trim and after the paying process they offered her a lollypop! As we were driving home our awesome experience was all she could talk about! I would highly recommend Fuzion Hair Concepts! read more

Terrible service - would not recommend. I asked over the phone how much it would be for a women's wash and haircut, telling them that it was my first time at their salon - I was explicitly told it'd be $36 plus tax, and I booked an appointment. I showed the hairdresser (Tara) a picture of myself with the haircut I wanted (the picture was ~4 years old at most) - she barely glanced at it before starting, then proceeded to spend the appointment telling me how she was going to modify the cut to something I'd "like more" (I was pretty specific that the pictured haircut was what I wanted and what worked for me and my hair). I have curly hair and hairdressers usually straighten it to finish off the cut. Tara said that she would need to buy a new straightener soon, but then spent the entire straightening process making frustrated noises about my hair, commenting on how hard it was to straighten, and generally making it clear that I was taking up too much of her time. She told me next time I should tell them I need an extra 30 minutes for straightening (I was never told or asked how much time the appointment would be when booking). She wasn't able to fully straighten it, which she blamed on my hair (I do have curly hair, but I've never had a hairdresser fail to straighten my hair fully). She became increasingly rushed when cutting my hair and was ready to just cut it straight all across and end the appointment (not what I asked for) when I prompted her about softening the front like the picture. She got increasingly defensive about not being able to cut it like the picture, listing excuses like "well, of course it's going to look different when you style it yourself" (the picture was of the day I got my hair cut), "It's hard when I don't know your hair" (you're a stylist, and the person who cut it in the picture had never cut my hair before either), and "I wasn't the original stylist" (you're still a hairstylist - it shouldn't be impossible to do a similar cut on the same exact person and hair). The cut was okay, but not exactly what I wanted (my bigger issue was with her attitude and defensiveness). After I paid I looked at my receipt and noticed that I'd been charged $40 for a "haircut and blowdry" plus another $5 for a "blowout" (which I didn't even get). When I called them shortly after to ask about why I'd been charged a different amount, I was told that they don't usually tell prices over the phone because it's hard to guess how much cutting they'd need to do, and because she cut approximately 7 inches off it was somehow more work and there was a price list somewhere near the front of the store which only included base prices (which was not specified on the phone, nor did they give me any qualifications about pricing when I explicitly asked prior to booking). When I asked why there was a charge for both a blowout and a blowdry when all she'd done was blowdry and straighten my hair, she said that my hair was flat-ironed (which isn't a blowout, which is what I was charged for, nor was I told by the hairdresser that flat-ironing would be an extra charge), and "you have to understand it took her an extra 30 minutes" (again, the receipt charged me for a blowout, not for taking up 30 minutes of the hairdresser's time - and the woman admitted that their price list does not specify an extra charge for 30 minutes extra). The woman told me "I don't understand why you're upset" (after spending an hour having the hairdresser make me feel like crap for my hair, not listen to my requests for a haircut, and then charge me considerably more than I'd been quoted including a charge for a service I didn't receive). Would not recommend at all - I understand if someone brings in a picture of a celebrity or someone with a different face shape/hair type and asks you to replicate it, that's not always possible. But when it's a fairly recent photo of the customer and an uncomplicated cut, there's no reason why a hairdresser should be making so many excuses for being unable to do something similar. And if the hairdresser doesn't feel they can do the cut, they should mention it before they start cutting. In addition, charging more than was quoted (which they could've chosen to qualify on the phone), charging for services you didn't do to cover the extra time an appointment took (which could've been discussed when the appointment was booked), and then dismissing a customers' frustration about both of these points is no way to run a business. read more