Well, things have changed as of yesterday, so I feel obligated to update my review…read more I noticed yesterday evening that my Internet had not slowed to a crawl by 6pm, as it normally does. I was able to stream a YouTube video and check a couple Facebook notifications on my phone at the same time, without the video buffering. I haven't been able to do that in ages. I ran a few speed tests last night and got a solid 19.5 Mbps each time! I'm getting the same results today (Saturday) - normally Saturdays are slow all afternoon. I checked my modem's config page and noticed that I'm now connecting to 8 downstream channels, rather than 4 channels. It seems like they've implemented a significant upgrade in the last couple days to be able to push more channels. I'm improving my rating to 2 stars. I'm quite satisfied with the service as it is now, but I'm skeptical that it will continue. I also cannot forget about all the troubles I've had in the past.

The absolute worst internet service I've ever had! They advertise great service and speed, but…read moredon't deliver! My phone is faster than their WiFi (with only 1 bar of reception). Actually, I have use my phone as a hot spot most of the time because I don't have reliable WiFi service. By the way, I'm posting this review by phone, because WiFi service in out.....Again!! Save your money and your frustration! Go elsewhere!