When my sons car was broken into on Boxing Day evening he needed a replacement drivers door window…read moreand trim. Unbelievably, the dealer couldn't get one for about 2 weeks so I decided to call some scrapyards. A-16 was the first I called and Nabil, the owner, told me immediately that he had the parts I needed and he would call me back when they were ready. True to his word he called within an hour and about an hour later I had the spare window, which was $75, less than the $220 the dealership quoted. A-16 are an awesome business. They have used parts, gently-used parts, reconditioned parts, refurbished parts and can get you new parts as well. I had a small crack in my rear light unit that was going to cost me around $400 through the dealership to get the part. Nabil got me a replacement after-market, new part for $115. If you have any need for parts for your car, and are ok with gently used, then please give A-16 a call. If they don't have it they can get the part for you at way less than the dealerships.

Needed to get work done on my 2008 Ford Escape, A16 took it in quickly , work was well done and it…read morewas a fair price ... and a smile to boot .....

Excellent customer service, Great prices on parts. Will use for fasteners and supplies in future.read more

super great store. have everything for mechanical or electrical.. good staff great serviceread more

Over I really like Princess Auto. Definitely favorite especially because of their no-hassle return…read morepolicy. This review is related to their own product review on their website. I always wondered why there are so few reviews for such a popular retailer. I discovered recently it's because they don't allow any critical or negative reviews - even the slightest ones on their website. I wrote one review for a product that was moderately critical and it never showed up on their website. I recently submitted a 3 star review for a mini excavator I paid $10,000 for. The purpose was to provide them and their customers an honest opinion of what I liked and disliked about it so prospective purchasers could make an informed buying decision. After a couple of days, I got this email from them: " Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" So what's the point of sharing if honest reviews aren't allowed??? I rely on reviews to make informed purchases. I would have expected more from Princess Auto.

It maybe on sale but they may not have it. I saw 10w30 synthetic oil on sale. I went in, lots of…read moreoil around, but they didn't have it. They don't know when it will come in and the clerk said the manager wouldn't know as well. I called Customer service. "Part Source is a franchise. The manager should known when it's in and If they don't have it they probable won't get it." Hmm.

I have been dealing with Hosie & Brown since the late 80's. They are a very reliable and…read moreprofessional group of people. They will go overboard to get you what you need (if it's available somewhere, they will find it). I continue to use them with my home shop.

These guys were fantastic every time I shopped there. Now I need 2 front fenders for a 1996 GMC…read moreSierra dually and if I can find what I am looking for from Hosie and Brown I will proceed with the order. Wish there was a simpler way to order and find cost. Maybe a website???

This is the place. Fantastic Prices for the DIYer. The guys on the counter know their parts. Call…read moreahead and it'll be ready for pick up.

I normally do around 6000 dollars a year in business with caps. Today I was returning a power…read moresteering belt un used for a return (normal business) I purchased this for a job I did in June,did not need the part ,in my mind I would return the belt next time I go to caps.. apparently the new policy is no returns after 30 days!!! The place has gone to shit in the last year...often I was given wrong parts in the past,I live 2hrs away so not always in ottawa ... in my case I'm done with caps

Super dog friendly and I love this! I called ahead to check this and some one had actually picked…read moreup the phone! I went in looking for something auto related... which they didn't have. Hmm. PRINCESS AUTO! lol! No car parts here and barely any accessories! More like a Lee Valley Tools. This company is Canadian which is cool and more stores are currently being built. Staff were friendly. Dog treats up front! The store was crammed full of stuff. Nothing fancy. Kind of surplus store meets Canadian Tire. Perfect for the Mr Fix It type guy.

I've got to pipe up! I love it that Princess Auto has opened up shop in the true west end of…read moreOttawa! If you are familiar with the brand, Princess Auto sells all kinds of car maintenance products, and shelving and other items to outfit your garage to do the repairs and maintenance required. They have things to fix your car: wheels and tires (after all, it's winter now... are your snow tires on?); doodads to check the pressure of your tires; trailer hitches; and all and sundry for the DIY car enthusiast. So why do *I* like it when I don't know the right side of a wrench? Because they are Canadian owned and operated, and they sell work gloves and those heating things to keep your hands and feet warm in the winter. I go there maybe every 3-4 months to check out what is on display. It's different than a hardware store, but also good and useful.

These guys are BUSY as it's winter tire change season with a huge first come no appointment line up…read morebut THEY ARE A WELL OILED MACHINE. Fast, professional, quality, honest, and well worth the value.

I get my service work at the dealer, which I really like. But they are booking service…read moreappointments (even for oil changes) into June (it's now April 10th) and I was at the recommended 16K km oil change interval. I have read too many horror stories about oil change shops forgetting to tighten the drain nuts, etc., but the positive reviews for GCOC gave me confidence. The reviews proved to be accurate. Friendly, efficient, thorough service....and very quick. Also the cost was reasonable. I'll be back.