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    GAGE Contractors

    5.0 (3 reviews)
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    SFW Construction - Column dry rot

    SFW Construction

    (50 reviews)

    Northwest, Alphabet District

    No one came to view the work needed in advance. I sent a photo and was quoted an hourly amount…read more Scheduling was a nightmare and very frustrating. The work required took 2 days longer than I expected, though they had made no commitments.. Each day, the contractors communicated with me very thoroughly, but couldn't give me an estimate as to how much time (and therefore expense) would still be needed. Billing was sent as a day by day very detailed invoice, with payment expected immediately. A lien notice was sent less than a month after the work was done, with no follow up from the administrative office. The work was well done, the customer service awful.

    During a roof replacement, dry rot was identified in two second-story dormer window sills (~25-30…read moreft up, difficult access). I contacted SFW Company, which sent a representative who proposed accessing the area via the roof using boards already in place from the roofing crew. He and I spoke directly with the roofers and asked them to leave those boards in place for that purpose. I agreed to that plan. The next day, that approach was changed on-site by a supervisor without prior discussion. This raises a basic question: why send someone to evaluate the job who does not have the authority or knowledge to accurately define the work plan and access? Instead, three workers (billed at $125/hour each) spent essentially the entire day setting up two ladders with a plank between them, including fastening into my newly installed shingles. The total came to $3,000 for the day just for the labor, with very limited actual repair work completed (partial shingle removal on one dormer). The company also charges for worker break times, stating in writing that their 2 breaks must be paid by home owner due to "Fair Labor Standards Act (FLSA)." As a homeowner, I found this unusual--I have not previously been billed for contractor break time. Additionally, while lead paint procedures were initiated (notice on the home entry and paperwork), the containment method discussed was not implemented. Overall, this hourly model--combined with a last-minute change in approach--while lucrative for SFW is not economical for the homeowner and does not incentivize efficiency. Spending a full day on ladder setup with minimal progress was difficult to justify. I discontinued the project after the first day (additional $1781.25 charged to remove the set up!--3 men at $125 per hour ($375 per hour) adds up quickly).

    GAGE Contractors - contractors - Updated August 2026

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