We had a perfect experience here the other day. I'm not sure why the other reviewers seem to have…read morefelt like they received poor customer service, but I felt like every person we encountered was friendly and polite, nothing haughty or rude about any interaction. We were there on an overcast Friday, so they weren't busy. Every employee was masked, said hello, asked if we needed help, and then left us alone when we explained we were just kicking tires. While there are certainly some high end things, we were pleasantly surprised by the prices on some things, like lighting. We found many fixtures that we liked that were in our price range. I'm not sure what more I could ask for in visiting a showroom. I got lots of ideas, as well as an idea of what I can and cannot afford. I left with several catalogues. I was never pressured at all, nor was I made to feel like I was in the way for not being a serious customer, rolling in with dimensions and timelines. I can't wait until I'm far enough along in my project to show up with my binder and my checkbook!

When we remodeled our bathrooms in 2019 our GC took us to Ferguson to choose our fixtures. That…read moreexperience was fantastic, we were shown only items that fit within our budget and when we needed to compromise on some items due to cost we weren't made to feel like we weren't worth their time. Fast forward go 2023, our faucets developed some flow issues and the plumber we hired to repair them caused more issues than they fixed. I decided to deal with the problem myself and went back to Ferguson to ask for help. Not only did the parts department take the time to find the schematic for my faucet (which is being retired by the manufacturer I learned) but when they couldn't find anyone who had the part in stock they took me to the Business Manager who took my info and said she'd look into it. Due to her help I'm now getting new faucets covered under warranty and she did ALL the work to help me! I don't know if/when we will do another remodel, but our fixtures will come from Ferguson for sure!

I came with my builder and his mom to pick out the flooring for my new custom built home. Denise…read morewas our consultant and she was amazing!!!!!!! My husband and I had came in by ourselves a few weeks before and I was a little overwhelmed and could not decide on anything other than flooring. Denise asked if I had any inspiration pictures and you know what?! I sure do. I opened up Pinterest and then showed what I had in mind. The main flooring options I had selected with my husband were over my budget BUT she found me something super similar, with the texture I was wanting and under budget. Because I've been out here acting like there's no budget and picking all the shiny things my magpie heart desires when we've met with other vendors I was adamant I was not going to go over the budget. Denise was understanding and only showed me things that were in stock and in my budget. Black Hexagon tiles are on trend right now which means it's out of my budget lol. I explained I wanted black/dark tiles because of hair shedding. She picked a few tile options and explained how it would look with the stained cabinets I was thinking of. I didn't even think of that. With her help I picked out the rest of the master bathroom and she suggested I do a small hexagon on the shower floor and niches! Look at compromise. I had no idea what to do with the 2nd bathroom but with Denise's guidance we selected items and they complimented the master bath. I knew I wanted a patterned tile in the powder room and because of some of the choices I made I had a little wiggle room to go up. We found the perfect black and white to add some personality to the powder room. I will be back to pick out backsplash after I pick my countertops but Denise pulled some samples after I mentioned I wanted to do a classic subway tile backsplash. All of the employees were helpful and friendly and they have the good candy at the front desk area. Denise made my entire experience stress free and less scary. Building a home in the middle of a panoramic is already scary enough as it is.

Just finished a remodel of the kitchen and flooring throughout the house. Marilyn Fischer was an…read moreexpert at helping us pick colors and finishes. The results are better than what I envisioned. Love, love the new look. Outstanding! I would highly recommend Marilyn as a consultant. She made the process fun and easy for us.

This is definitely a place for builders and not for home renovation newbies. Unless you really know…read morewhat you're doing, you really have no business here. Mac sort of tolerated us, and their prices are cheaper, but I could tell we were annoying them with our questions and not having the terminology down. In fact, I could tell that even though Mac kinda liked me, he didn't really want to work with us. I'm sure it is much more time consuming to have to work with people who aren't in the business. For me, I'll probably always just work with a contractor and just let them handle it. There's so much to know, and so much you can get wrong. You can probably make a really expensive mistake in a hurry trying to save a couple thousand dollars (if it's even that big of a savings, it is sort of unclear). There was also something really weird happening in there. There was another employee in the cubicle next to us. He kept loudly asking the guy who was helping us if he wanted any crackers. Said they were the best crackers he'd ever had. Kept saying "man, are these good crackers." And though we could hear every word and hum and cough and keyboard keys, we never heard him eating. And I'm not a paranoid person, but I definitely felt like it was a euphemism for them to make fun of us, or remind the guy he drew the short straw. The guy helping us would respond, but just kind of laughingly. Like, I even googled what that might mean and couldn't find anything. Oh well. It just sort of generally contributed to me not feeling like this was the best idea ever.

0 stars if possible! Terrible customer service and products. They have prime displays on cabinets…read more Once the product arrives at your house and is installed you'll begin to notice the crooked doors that are not possible to align. draws that are crooked and do not close right, missing shelving, and after a short time you will notice shelving begins to split apart! All in all you will end up spending more fixing the cabinets you just purchased than what you actually spent on the cabinets. They will promise you replacements and fixes but when it's all said and done they will back out and not provide you with any replacements or fixes!

I have used this company many times and they always do a nice job. I would use these people again.read more

Replaced old Formica kitchen counter. Contractor recommended JV Piedra and they did a stupendous…read morejob. We are happy with our selection and with courteous, professional installation. Great people. DW Arnold

***POOR CUSTIOMER SERVICE*** NO showed and no phone call to…read morelet us know that they were not coming for our appt that was made 2 weeks ago. We called them and found out that somebody didn't show up. Wasn't even trying to figure out when or how they could still accommodate us. All communication was on our part.

This is the third time I've used Arch Granite for a complete kitchen…read more The first two time were good, this one not. They do not care about problems. They have abandoned this installed. Counter top and sink are not properly installed. Watch out using them.

Pretty cool soap shop that sells homemade soap and other bed/bath goods for good prices with great…read moreservice. In the Plaza District next to the OKC Improv and some trendy hipster clothing and vintage stores as well as specialty goods shops. Check it out!

I'm generally leery when it comes to contractors for home repairs. Far too many claim to be…read morecraftsmen, and charge accordingly, yet perform shoddy apprentice level work. It's so refreshing to find someone who truly does do craftsman level work AND at a reasonable price. Gideon was easy to contact, showed up on time, worked hard for nearly 5 hours refurnishing a 1908 5 1/2 foot claw footed cast iron tub that started out in deplorable shape. The end result nearly brought tears in its perfection and beauty. Pure & simple. While I rarely recommend a contractor after a home repair, they get my full recommendation.

Had an older bathtub that I could never get to look clean. Read reviews online for Bathroom Magic…read moreand owner Gideon and was impressed from beginning including communication with Gideon and setting up appointment. His helper Robert arrived at my house first and prepped the bathroom and tub. Polite and so very nice! Then Gideon arrived and explained everything to me that he was going to do. Price was very fair and I am so pleased with the end results! He even explained how to care for and what to use to clean my new to me tub! Thank you Gideon from one happy customer.

My name is Ciarra I am currently the csr for Soto flooring and just wanted to say this job is…read moreamazing the people here are even better. They all go out of there way to make sure you as in the customer has everything you want need or like our customers are our priority no matter what.This is a great place to have flooring work done by with trusting throghtful people that love to do there job

Great job! Very professional…read more Outstanding attention to detail We will definitely use them again in the future!