Truly one of the most bizarre and aggressively unpleasant dining experiences I've ever had. If you…read morehaven't been verbally abused in a while, look no further!
My family and I came here during our trip to Bilbao. My sister and I ordered the meat medallions and simply did not enjoy them. Instead of forcing ourselves to continue eating meat that tasted like it came out of a prison cafeteria, we politely asked if we could order something else instead.
The server or manager, still unclear which, although the ego strongly suggested management, immediately became defensive and hostile. He started lecturing us about how the meat is "supposed" to taste, as if informing us about pre slaughter cattle nutrition was going to magically improve this metal tasting dish. My sister continued patiently repeating that we did not enjoy this meat and asked if we could replace it with something else.
At that point this fully grown man, who appeared to be well over 60 years old, aggressively grabbed the plates, slammed them together, and said, "Well I don't like the meat in your country, you Fu***** bi***." My sister is a minor, which makes the entire interaction even more disturbing.
After his dramatic exit, loud enough to make the whole room uncomfortable, he shuffled back a minute later to continue explaining the meat to us as though we were lacking the intellectual capacity to understand the flavor profile of tenderloin beef.
By then our appetite was gone, the atmosphere was ruined, and we decided not to order anything else. The medallions started it, but he finished the job, completely killing our appetite.
The most concerning part is that he appeared to be in a leadership position. If this is how customers are treated for politely sending back a dish, it raises serious questions about basic professionalism in this restaurant.
Bilbao has far too many incredible restaurants to waste your money being insulted by a man whose emotional stability clearly isn't suitable for the hospitality business
PS: After reading other reviews, it appears there is a recurring pattern of defensiveness and hostility toward criticism rather than any effort to resolve issues professionally. How surprising. Shame on you sir. And shame on the restaurant for being represented by such an unprofessional individual.
