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    Games By James

    4.0 (1 review)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    10 years ago

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    Ask the Community - Games By James

    The Fan Zone

    The Fan Zone

    3.0(2 reviews)
    0.3 mi

    I visit The Fan Zone frequently to pickup MTG product and singles. Friendly and helpful staff. They…read morehave lots of MTG singles dating back to old sets, and they sell at TCG market price. They also host games and events. Great local game store!

    I was excited to build my first physical Magic: The Gathering deck in 7 years and visited Fan Zone…read morehoping to browse singles. I was told customers couldn't look through singles anymore like they did 7 years ago due to past customer issues and was instructed to email a card list instead. I did so while still in the store, even wondering if they might start pulling the cards right in front of me. After playtesting my deck that night, I realized my deck sucked and I no longer needed the cards and emailed Fan Zone to cancel my request the very next morning (within 24 hours), before I received any confirmation from the store that my order was ready. 4 hours and 49 minutes after I sent them my cancellation, the store replied that they had already pulled the cards (totaling around $250). I felt bad but assumed my prompt cancellation would be understood, especially since I had no way of knowing there was a strict expectation to buy a minimum amount of pulled cards--this was never communicated up front. Weeks later, after making sure to playtest and refine my deck first, I sent a new list. The Fan Zone refused to fulfill it saying, "Due to past experiences with your lists, we will unfortunately no longer be pulling lists for you. The last time you had us pull a list, it was $300 and we had to put it all back after you said you no longer wanted it. As a busy store we can't allocate employee hours this way." Despite repeated attempts of explaining that this was a misunderstanding, my first time using the process, and apologizing sincerely, they have refused to respond to my emails and waste more time on me. I understand businesses need to prevent wasted labor, but I feel this rigid policy is unfair for new or returning players--especially when cancellations are made quickly (within 24 hours) and there was no warning about expectations. I would have appreciated clearer communication, more flexibility, or even a small restocking fee instead of being permanently barred from using their singles service after a single honest mistake. I might be naive but I'm not an inconsiderate customer with a pattern of abuse like I have been treated like by the Fan Zone. Be aware: if you request singles here, be certain you'll buy enough to satisfy them, even if your needs change or you cancel quickly. There is no grace for honest mistakes or lack of experience with their current singles purchasing process. -- Brian

    Benton Trophy & Awards

    Benton Trophy & Awards

    5.0(1 review)
    3.3 mi

    I worked with Craig Edelbrock to design a sublimation plaque for a corporate gift. I live in…read moreCalifornia so everything was done via email and phone. Craig is professional, provides timely and accurate service, gives great suggestions and has the customer's best interest in everything that he does. He provided three different design layouts, without me asking him to do this, and he explained all of the print options in detail so that I knew exactly what the final product would look like. I needed the gift to be shipped out rather quickly, and Craig offered to stop by his local UPS store after he got off of work, so that the gift could be shipped that day, rather than the following day. This extra effort saved me a lot in additional shipping costs and got my gift to arrive when I needed it. It is rare to receive such fantastic customer service these days. I would highly recommend working with Benton Trophy & Awards for any needs that you have, whether you are a local resident or across the U.S. Craig and the company did a fantastic job. Thank you!!!

    From the owner: Welcome to Benton Trophy & Awards Inc. online! We are a full service family owned and operated…read moreawards, recognition and promotional product retailer. We are celebrating our 53rd anniversary in June 2026. We specialize in Corporate Awards, Plaques, Brass Bells, Brass & Aluminum Plates, Personalized Gifts, Wind Chimes, Name Badges, Clocks, Medals, Resin Figures, Promotional Products, Signage and much more.

    Photos
    Benton Trophy & Awards - Acrylic Awards

    Acrylic Awards

    Benton Trophy & Awards - Sauk Rapids Storm and Sartell Sabres 20oz Polar Camel Mugs.

    Sauk Rapids Storm and Sartell Sabres 20oz Polar Camel Mugs.

    Benton Trophy & Awards

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    Games By James - toys - Updated May 2026

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