Need a manager who can handle and people and be more friendly and know how to talk to peopleread more

Lady at counter was super rude when we didn't want to sign up for their program. We are 16 and just…read moredidn't want to spend the extra money. When i said we weren't interested today but "maybe next time" she snapped at me and said not to interrupt her then continued to try and convince my boyfriend to sign up- completely disregarding me. She was really rude to me even after me and my boyfriend were very kind and respectful to her. Nothing against the store at all- just talk to your employees about how they should be talking to customers.

Great experience!! Very helpful GameStop employees. My Son said he wished all GS's were this good.read more

Was ok, but seemed to have less games then the Des Moines one; also I got Dead Space 3 here, so…read morethat's a plus.

All GameStop's are terrible in my eyes due to shady business standards. You could buy a game there…read morefor $60 walk out the door and turn around and bring it back in to sell it and get $10. I don't know if they see their customers as idiots but I no longer shop there. I called yesterday to see how much a used controller was. $50. I understand that they aren't cheap but you can buy a new wireless controller for the same price. You could buy a new wired controller for less than that. GameStop banks on you being naive and not having many options besides Walmart. I would rather buy from Walmart than a place that pretends to have you in their best interest. Also now that Ottumwa has Double Dragon gaming there's really no reason to go to GameStop.

I called the store to ask for a game, and a female staff stated they have it available right away…read more I asked if she could put one aside for me, and she said yes. I drove 25 miles to pick it up. I arrived to the store about 20 minutes after I called them. I asked for the game, the male staff looked for the game in the computer, and started to search for the game in the drawers. After a few attempts, he told me that they don't have it. I told him that I just called and the other staff stated that they had multiple copies of it and had put one on hold for me. The male staff member became defensive and stated that they do not hold games for anyone. Then the female staff added that "they sold quickly." They made me feel like it was my fault that I came to the store for nothing. They did not apologize for wasting my time and money driving there, nor did they own up to the mistake they made for not actually searching for the copy of the game when I called. It clearly did not sell that fast in the 20 minutes between my call and arrival, since they were searching for it and did not know where the game would even be. The staff were rude and careless. Definitely need to learn how to do customer service.

Awesome store for unleashing your inner nerd. Prices are comparable to other game shops and they…read morehave the great options of buying used and refurbished games and game systems. They also take trade ins which is great. Staff was helpful and checked on us a few times to make sure we were finding everything we were looking for. Games are organized and easy to find. They have tons of pre order specials. Also there are a bunch of great accessories and stations to try out games. And don't forget to sign up for their rewards program.

DONT EVER SHOP HERE. I went to sell my PlayStation 4 that was in great condition, I stopped by once…read morethat day and the worker was aggressive and yelled at me for not having a charging cord I then drove 40 minutes there and back. Later that day I came back and I was told the charging cord did not work to connect to the system so instead of using a new cord like any person who is somewhat knowledgeable they said they could not purchase it off me because "they had no idea why it wasn't working". I then went to Video Games Etc. (By Target in Cedar Falls) who instantly got a new charging chord when it wasn't working and offered me a fair price. They were knowledgeable and friendly unlike the clowns at GameStop. In my opinion this is the worst customer service experience I've ever had.