I've been waiting for like 20 minutes now it says it's open I've should just purchased online ‍ I can see why and how GameStop is losing money now read more

GameStop - Who's In charge of this store ‍ it's 10:39 and it's not open yet - Videos & Video Game Rental Near Me - Moreno Valley, California

I don't know how they expect to get any business by not answering their phone. Don't know the selection since they aren't answering their phone. They do not value their customers by not answering the phone. Won't be surprised if they shutdown soon. read more

If I can give this place, zero stars I would. They sell opened box Funko pops, and they don't even disclose that all sales are final on those items, and blindly I purchased a Funko pop, and when I looked at it that evening, it was defected, scuff marks, dents, chipped paint. The associate, she's a little short lady with glasses, Didn't want to take my return nor give me a Store credit and I told her how in the hell are you going to sell an open box/used item and not disclosed that their final sale and she said it's on the receipt and no, it was not. She still refuse to take back the item. No good ethics whatsoever. This place should be shut down. This store is hot garbage. read more

GameStop - The defects of the item from the back. - Videos & Video Game Rental Near Me - Moreno Valley, California

I came to this GameStop with a friend, we purchased a console via Klarna for pickup. For some reason these shady plebeians kept pressing us about signing up for a GameStop pro membership, which we kept declining. Basically, they turned something so minuscule and simple into something it didn't need to (they don't use Klarna but it still got approved via website). It was back and forth, horrible customer service. I can see why GameStop is going out of business. read more

The problem with GameStop at least in this location is they worry more about chit chatting about Pokémon cards instead of taking care of an actual customer that's ready to buy a 30 dollar figure, so I just walked out. Hopefully the employee puts two and two together read more

One of the very veiw GameStops that still carries DS games, cashier was friendly and polite. Had dedecent amount of Funko Pops and Games. read more

GameStop - Videos & Video Game Rental Near Me - Moreno Valley, California

Usually not a fan of GameStop as I buy most of my games online nowadays, but I'm so glad I came into the store today! I was really curious about the new Animal Crossing: New Horizons and Sanrio Amiibo collab! I came in to ask for some tips from the GameStop workers and they were so friendly. They greeted me as I came in and were really informative about the games I asked about. There was a particular worker inside that was extremely enthusiastic and you could tell she loved her job. This location is fairly small, but they enforce social distancing and have a limited capacity inside the store. The store has good airconditioning now as well. Overall, 5 stars for such helpful and informative employees! read more

The employee I just dealt with was so rude and unhelpful. I was asking if they sold the Wii console and he looked at me like I was dumb and sarcastically said the wii from 2002 No we don't carry that. Then I was asking about other things and he just had a negative vibe the whole time. Kept sighing as if he was being bothered. No thanks. I'll shop else where. read more

Let me start with if I could give this company zero stars I would horrible customer service sold me a game for my son b day game was missing I'm really new at buying games as it's his first game system they never opened the game to show me it was there my son five days later on b day party opens game and the game is missing yet there nothing they can do are you serious you definitely lost me as a customer read more

If I could give no stars I would, employees have shifted around at this location and as of now, (I'm a 12 yrs gamestop pro member) not counting the year of my underage shopping, which would be 20 yrs total. I have never been treated as I did this. Night when I went to pick up my, "epic Mickey 2 rebrushed" preorder and my, "new legend of Zelda" game. I was treated like nothing by, "LUCAS", "LUCAS", DIDNT BOTHER MY TRADE IN OF "COLLEGE FOOTBAL '25", for Xbox as a trade in, only because the Xbox sticker was on the casing where the opening is at. Mind you I've always been aware that gate stop normally defines the shrink wrap when it comes to defining new and used games. But LUCAS, didnt bother with me and told me that I couldn't trade in that college football game because he took at as if the game was new when it wasn't. LUCAS never bothered to tear me like a LOYAL GAMESTOP CUSTOMER OF 20 yrs. And thought that his judgement ruled more than my experience as a LOYAL GAMESTOP CIUSTOMER, be mindful of that store off Moreno beach goin forward. They already don't receive their preorders on time. And now they have employees like LUCAS WHO LACK PROPER TRAINING INF CUSTOMER HANDLING AND POLICY!!!!!!!!!! Watch out for this store going forward !!!!!!!! read more

DO NOT BUY AT THIS STORE I went to go buy a ps4 control and when I got home the control did not work and noticed that the control was used they sold me a used control so I went back the same day to get a new one and told them they sold me a used control and they refused to give me a new one and the manager was being so rude and unprofessional that manager needs to get fired and she is selling people used items read more

These guys are the best. Ricardo is a cool store manager and helps makes his customers feel at home. And the employees take the time to get to know your interests and help you. I've been a regular for years and I just have to say it's always fun walking in the store. They greet you immediately and if they recognize you, they'll ask if you've heard news about things that they remember you're interested in. Been going to them for years and don't plan on stopping. The other stores around the area don't have the same friendly and welcoming atmosphere that this one has. Love this team! read more

Came strictly for the "midnight" (really 9pm) release of the beloved Black Ops 3. Stopped in a week prior to pre order and place a payment. I thought THIS would be a great opportunity to explain the process of receiving your game. Guess not!! LUCKY for my responsible ass, I called the day of to confirm and was BARELY explained to that they would be handing the games out at 9 pm not midnight. ALSO even if you have paid off the game already you would still need to come in again the same day between the hours of 2pm-8:45pm to get a group number, then come back again at 9 to get the game. Seems like important information to me, again I'm glad I called. The guy was actually polite in explaining the information so I wasn't bothered YET. It was when I showed up at 2pm and they refused to give me a group number because the information was incorrectly given to me by the man I spoke to. They couldn't give it to me until 3 pm which wouldn't be as annoying if I didn't plan my entire day around the original time. Not only was the girl was nice enough to apologize but the GUY (douchedouchedouche) stood there laughing like it was the most hilarious thing that he's going around giving wrong information! Wow okay! Nice bucket hat! (NOT) Not to mention he was the douche that was parked taking up two parking spots with his wanna be fast and furious car who bounced as soon as the line started to get busy. You go sir! NOT you're a giant douche and I assume you're lazy! Sat at Starbucks for an hour only to return to a line of maybe 12 people that moved SO unbelievably slow I could feel my hair growing!! It took 50 minutes to get to the front to receive my group 2 receipt. 2 stars because the GIRLS here rock are awesome and very nice and informative. Also because it moved along quickly at 9 pm which was great. But I've been to better pre order releases, ones with free pizza, music and merch. Here they had posters and such but nothing quite worth the grand reveal of such an anticipated awesome game like CODBO3. read more

GameStop - Freezing but worth it, hello strangers! CODBO3 time y'all. - Videos & Video Game Rental Near Me - Moreno Valley, California

Went to the store at the beginning of December. When I walked In I was not greeted and no employee came over to see if I needed help. I looked around and found about 8 games I wanted to purchase. Qs I was looking around. A man walked in and the employee rushed to him. Talking about games and to pre order games. As another female walked in. She got completely ignored as well. But every time a man walked in the employee would rush to him. Offering him pre orders. I felt so Discriminated against because I am a woman. They were being sexist. I waited in a long line to purchase the games I picked out. But when I went to purchase them. They did not have any of the games in the store. They told me to go pick new ones. I did and waited in line again. I eventually game up. Set the games down and walked out. As I was leaving I saw them put the boxes to the games they didn't have. Back on the slef. read more

I was going to say this game stop sucks but they're actually pretty cool. I called in wanted to buy the ** WiiU bundle and the employee said they had one at their Day Street Location which from past experiences, I didn't want to go to . So I asked if they could pick it up for me and they did. The box seemed open already but I didn't really care because of the one year warranty that already came with the WiiU. The reason I was going to say they sucked was that I called in earlier asking if I could still pre-order a certain bundle. They said yes and all I had to do was put 100 down. I walked in and they said I couldn't which pissed me off since I called earlier. But people make mistakes so I'll let them go on that so yeah out of all the gamestops in the Moreno Valley area, this is the best you're going to get. The employees are nice and aren't snobby like the other gamestops in the area. read more

These guys are great. Never had a problem. Been shopping here for years now and they are friendly yet professional. And they know how to throw a midnight launch. read more

So I've been coming to this gamestop for years already. I live in perris and i would go to this one for the excellent customer service even though it was around 20 minutes father away. I came in last week and bought an accessory. They didn't give me a receipt. I barely had time this last friday to try it out. It didn't work. I went yesterday to try to get a replacement and a woman who I'm guessing was the manager had the worst mood ever. She kept arguing over me not having a receipt. I told her that they didn't give me one last time. I wasted so much time going back for nothing. I just renewed my pro membership earlier this year and it was a waste of money. Now i don't want to go to gamestop because of that. I only went to that one because i was treated like dirt by the workers at other gamestops because they thought they were better than everyone else. First they took all my member points for no reason now this. I'm done with this and every gamestop. read more

This is the best game stop that I recommend you going the staffs are friendly they can let you pick up your pre-orders yesterday before the actual release. I've been into this game stop for three years and I still love it. read more

Do not pre order anything from these Gamestop places. They give you a date when your game or shipment will come in and it does not arrive. All the while the corporation is collecting interest on the money you give them to reserve your preorder for the amount of extra time it takes for the game or item to get to you. Absolutely ridiculous. It wouldn't be so bad if they could actually produce the item that you already psid for and were promised on a specific date. Howevrr, this is not the case. Instead they blame the manufacturer for the failure. read more

Staff are really friendly and they talk to you while theyre processing your order, plus theyre very approachable while you're looking for something. I even hold onto one of their display posters and they call u once they take it down. they try to make sure you got the best service possible. read more

This is the closest GameStop to me and I like it. Employees are pretty friendly and I had no issues with getting my preorder for Fire Emblem Fates on the release day. I'm still not going to get into the habit of preordering games from GameStops in general after hearing all the preorder horror stories. Aside from that, I recommend checking this GameStop out if you haven't already. read more

this game stop so nice workers are so cool with kids after horrible experience with racist Robert manager ass. from Moreno valley mall who call kids retarded under his breath i saw him one time following black male for no reason asking him all kind of question at the end like my self i left read more

Great service, and everyone is so knowledgeable when it comes to the games. Best yet if they don't have what it is you are looking for the are always willing to call the other stores to see who has it in stock. read more

There are two gentlemen that are great! We thank them. However today for the second time we experienced a female there that leaves much to be desird. She could really use a long class in people skills. My husband said that we would no longer shop there because of her sour disposition. Driving business away, is bad for business ma'am. read more

Great service and if you need something they are very helpful; it does help to go when children are in school.

Called 5 minutes til closing to see if my phone was left there and they didn't answer...I literally let the phone ring like 50 times before they answered (meaning they were there and didn't want to answer). When he did finally answer I asked if my phone was there and he put me on hold "to ask" and left me for about 4 minutes just to say come back and say no. News flash GameStop employees. You are on the clock...please don't pull that "it's close to closing so I'm not going to answer" nonsense. Thanks. read more