If you have mental health issues this will only make them worse. I can never get through, or…read morereceive a call back when needed. I have no way of knowing whether my doctor has even received the message I've given the front desk, or if she received it correctly. They seem to be all mixed up, and forget to do things correctly, then the Dr. will blame you or the reception will blame the doctor. If my Doctor hadn't moved here, I would never deal with them. I have no choice now. Unless you have no where else to go I highly unrecommend them.

Called to reschedule an appointment and ask for the third time that the intake forms be emailed to…read moreme. Receptionist yelled at me that she had already sent them and refused to reschedule until I fill them out. Then hung up the phone.. Can't comment on the doctor I haven't met them yet.

You will eventually get seen, so there's that. But the staff feel entitled to tell you that, no,…read morethey're not accepting new patients and, no, they won't help you find anyone who is. Then, in the next breath, they lecture you about the importance of getting a family doctor. Really, these are just the most awful people.

The Doctors are good, the office staff are pleasantly incompetent! Phone either rings forever or…read moregets machine answered with a two or three day old message about clinic hours. No wonder they have a sign that asks patients to be nice to the office staff.

Unfriendly services. long wait! if you don't book online, you have to wait a very long time…read more waiting room is jammed packed. if you dare asking "how much longer", they don't even look at you.

Preston St. Location…read more Takes 5+ hours to be seen on almost any day, even by someone for intake. Went for refill of a medication and was told I should go see an NP instead and when I mentioned I couldn't comfortably afford it, was met with a mocking tone about it. Went on two different days and didn't see anyone either because I can't spend more than 6+ hours at a clinic just waiting when I have to work. They got as far as faxing my pharmacy but gave them an incorrect number to send files to. They have huge issues with communicating information about cost of services and transferring any kind of files at all their locations from what I've heard from others. Walk in only, even if you're rostered, no appointments with the same doctor which causes issues with consistency of care. They very obviously take on way more patients than they can handle, and do not care about quality of care. Ended up digging out of my emergency fund to see an NP elsewhere.

This is possibly one of the worst clinics for a walkin patient…read more Since My family Dr. retired a few months ago I had little choice but to visit a clinic. They told me that they had no Doctors at the site and I would have to be seen by a NP (Nurse Practitioner) , which for whatever reason carries a charge of $97, and is not covered by OHIP ,nor my health plan with my employer (Government of Canada) as I found out later. They did not bother informing me that the fee was not covered by anyone , and if that wasn't bad enough Their service was subpar at best and the Nurse had an absolute terrible bedside manor. After talking for about 5 minutes she was done and prescribed some medication. when she came back into the room I wanted to inform her that I was also experiencing some chest pains, to which she replied "Sorry, I'm out of time", having spent 5 minutes with me. My recommendation is to AVOID THIS CLINIC LIKE THE PLAGUE !!

I have been to LifeLabs Canotek many times. My experience has never been great but yesterday was…read moretruly ghastly. I checked the website and saw they were open until 3, with a current waiting time of 20 minutes. I went right over and arrived at 1:20 to find a locked door. I could see people inside and after knocking 3 times someone finally came to tell me they had closed at 1 PM. My reference to the fact that they website said they were open and pleas for a quick blood test went unheeded. The lady pointed up to a paper note that had been taped to the door far too high for me to see in my wheelchair, as if somehow that was some sort of excuse. As I was climbing back into my are a man and woman arrived; he seemed much older and had very limited mobility, needed a cane and her elbow. I watched them go into the outer door, emerging a couple of minutes later clearly very upset. I engaged them in conversation and learned that they had a pre-booked appt. at 10:30 and still were not served. I would expect more of a convenience store; for a health care facility this is truly shameful. Of course it's a privately-owned facility. There is a happy ending: I checked for other labs in the area and discovered Dynacare at 595 Montreal Road. I was received with a smile (something I don't think I have ever seen at LifeLabs) and was invited into a bright windowed area (windows are something else you won't see at LifeLabs Canotek. I will NEVER go back there.