We had a sales girl her name is Skyler Dante, top sales girl we've ever experienced being at Carmax…read morefor the third time. first two sales people were terrible. This girl was right through the process. I'd give her 10 stars but you can only get five I recommend you request the sales girl if you're looking to buy at Carmax in Henrietta.

I ordered a vehicle from CarMax on May 15 with an estimated delivery date of June 8. Shipping…read moreproblems delayed its arrival until June 23, but the delay itself was only part of the issue. Throughout the transfer, there was very little transparency. I received conflicting status updates depending on whether I spoke with the local store or CarMax corporate, and reaching someone at the store was extremely difficult. I was eventually told that the vehicle arrived at the transfer location with a dead battery, was jumped improperly, which blew the fuse. When I finally picked it up, the exterior was also dirty. CarMax waived the shipping fee, which was appreciated. However, if this had not been an uncommon combination of model, mileage, and color, I would have canceled the purchase. Now, more than two months after buying the vehicle, the title application is still pending with the New York DMV. My lender has notified me that it has not received the title or evidence of a perfected lien and may place my loan in default and begin charging the default interest rate if the issue is not resolved by its deadline. I am once again spending considerable time tracking down information and trying to resolve a problem that should have been handled as part of the purchase. Between the transfer experience, poor communication, condition at pickup, and now the unresolved title issue, this has been far more frustrating and time-consuming than I expected from CarMax.

On the recommendation of a friend, I (a female senior) met with Tim Walker at Garber Used Cars and…read morepurchased a car which I am very pleased with. I highly recommend Tim to anyone needing a car! He was so great to work with...friendly, caring, efficient, and stayed in touch and on top of things throughout the process. I am very satisfied. If you need help call and meet with Tim Walker (585-282-8515).

I bought a used Honda HRV. The salesperson, Tom was very nice and patient. Arranged for me to test…read moredrive a few different cars so I could make an informed decision. He made the purchase easy. Elizabeth, who handles the paperwork was also very nice and helpful. I would recommend Garber if you are looking for a car. Plenty of options on the lot.

I had the best car buying experience I have ever had today at Van Bortel Subaru of Rochester!…read more I worked with Shawn P and not only was he professional, but fun and made the entire experience smooth and stress free. Was a no pressure deal and gave me a great deal without all the back and forth hassle you get at other dealerships! My entire family has used Van Bortel and Subaru for years. 3 generations of happy Subaru owners! I chose the 2026 Ascent Onyx Touring for its towing capabilities as I was coming from an F-150. It tows my Bayliner with ease and I hardly notice a difference! I would also like to add that the service department is also incredible. I had faulty trailer brakes on my trailer and one of the technicians Tom went above and beyond to help me diagnose the issue and gave me recommendations on how to fix it even though they don't normally work on trailers he still pointed me in the right direction. I am THRILLED and would HIGHLY recommend Subaru and this dealership to anyone! Thank you!!! -Nick

The car buying experience is five stars. The people in…read moreservice also earn five stars; the quality of repairs is good and the waiting area is quite good. But scheduling service is very difficult. I can't say enough about how great the car-buying experience, in every way. They work with you to get the car that fits your needs (I got one of the last manual transmission Crosstreks!) They're available to help with the process of changing registration and all the other items to get the new car established. They offer follow up with any questions, including about warranty. They carefully explain warranty options. This is my first subaru : compared to Toyota - Subaru's people and work on doing maintenance and repairs is just as good and the waiting area is almost as good as Toyota. Scheduling service, though, is another story -- much worse than Bob Johnson Toyota. At Toyota I could easily schedule a time to come in. My first February after I purchased my car I tried to set an appointment up at Subaru *a month in advance* at a time when I'd have work to do while I waited and all they had was early morning and evening appointments. When I called about this difficulty I was told I should just do drive-up service and I'm going to try that.I used that rather than an appointment only had to wait less than two hours for an oil change, so that was fine -- I could come in when I had work to do or the day was not very nice. The people were very helpful getting me a maintenance book for the used vehicle I bought But the second time I tried to use the drop-in service (for an inspection and oil change in August), I arrived shortly after 1PM and was told they were willing to fit me in, but that the wait would be perhaps til 8PM close; they said they were telling others they should come back the next day. I checked Subaru's online appointment system and the first appointments available from the time I write this review are 29 days from now -- and those appointments are very limited (early morning evening.) About 34 days from now there are appointments available. In my many years with Toyota, calling a week in advance was enough to get an appointment. This shows that the problem I experienced in February -- not being able to get an appointment within about a month -- is the same in August. In retrospect, I think, Subaru doesn't accommodate those who want to wait on a repair very well. My wife has had a Subaru and I found it hard to schedule repairs. Subaru a shuttle and $10 car rental on offer. They're much better set up for people who want to drop their car off rather than wait. Subaru's difficulty scheduling is probably because of how successful Subaru sales is. Kitty Van Bortel has built a great company with committed people who work at Van Bortel. I don't know how Subaru could solve this problem. On this August day I tried to get a drop-in oil change and inspection, I was told about the 150 vehicles they were trying to get through. And they were personable - gave me a card and said I could try to call in advance and personally helped back me out of the crowded entry to service. I have had one maintenance done with Subaru and was welcomed warmly, the staff was great, and the service was quick. But scheduling service is tough. (I'm also no fan of online-only setting up appointments to have work done).

I bought a 2023 used car here in January 2026. After I got it, I was ill for several weeks. I…read morepicked it up just as they were closing. I'd looked at a tire and saw Hankook. i thought ok, it's got good tires. When I finally had a chance to drive it in snowy weather, it didn't handle well for an AWD car. I looked closer at the tires. it has 3 different tire brands on it! an AWD car should have the same 4 tires. when I called & asked for the manager by name, he was busy. so I left a message. said how the tires were different brands. because it was 3 weeks past the 30 day window, they could/would do nothing for me. even though I'd been sick. this is what the sales guy who answered the phone told me. the mgr never called back.they knew I am disabled. didn't matter. when I got the car, it didn't have front floor mats either. I had to buy those. I was supposed to get 3 mos of Sirius/Xm. never got that. they also lied about the warranty. I emailed their corporate office. no response. They will say anything to get the sale. Hound you by text and phone. if you have a problem, though, too bad. Don't buy from them. EDIT 5/19/26 - I already emailed Enterprise and got no response. And the link provided below just sends me to a generic enterprise page with all their 800 numbers. I called the car sales number & got a phone tree with 3 questions. Since I wasn't calling about any of the 3 automated questions, i got nowhere. I called the Rental service line and she had no way for me to contact corporate. Do not buy from them. What a disappointment.

I bought a Chevy Malibu 2022 still listed on website! Brought it to my mechanic, total mess!!…read more Was in accident which was not reported. The whole front end was fixed poorly!!! A hole in the windshield wiper fluid, the air conditioner would have run out of Freon in a week! It would broke down! Lemon!!! Returned it and was there from 9am til 4:30!! Will NEVER go there again!!!!!!

Wonderful buying experience! We had inquired online at another (closer) Lexus dealership in…read moreSyracuse online, asking for an appointment to view a vehicle we saw and liked online. Nobody from that dealership ever called or emailed, but we drove up the next day nonetheless. We were told that the vehicle we were interested in was "on order" and that customers that had ordered in March of 2025 were just getting their vehicles. They had a limited inventory, and I did not like the color choices available. I was told unless I wanted to wait months, those were my options. I was also advised that nobody had inventory on their lots, and if their website said they did, it really meant the vehicle was on order. My husband phoned Bob Johnson Lexus in Rochester, and we were given an appointment for the same day. Before we drove out, we asked if they actually had inventory on their lot, or if their units were on order or in transit. We were assured that they have several options to select from that were available (not on order). Our salesman at Bob Johnson Lexus was Greg Palmer. He was absolutely wonderful. He answered all of our questions and showed us several options with all the features we were looking for. Greg was knowledgeable, fair, and just a great guy all around. Our appointment with Greg was at 1:00 p.m. and the team at Bob Johnson was able to wrap up everything, including a 1:1 tutorial on how to operate all the new technology, and we were pulling out with our new 2026 Lexus NX 350h the same afternoon. Greg even gave us his personal cell number and asked us to text him to let him know once we were safely home, since it was a 4-4.5 hour trip back. I was really impressed by that. This is the 3rd Lexus I have owned, the first was an 2020 RX350, and the second was a 2021 GX460 both purchased when we lived in Arizona. This is my first hybrid, and so far, I am loving the gas mileage. The team at Bob Johnson Lexus were all friendly and knowledgeable from sales, to finance, and the wonderful gal who showed me how to use all the new bells and whistles that Lexus has come up with since I owned my last one. If you are currently in the market for a new or used Lexus, I highly recommend bypassing Syracuse and driving straight to Bob Johnson Lexus in Rochester, NY and ask for Greg. Less by Jen LaVine

Went there yesterday to buy a vehicle we saw advertised. Looked at the car and saw someone in the…read moreoffice. He looked up then looked back down and never said a word to us at all. We're in real need for a car and we don't need financing but I don't want to feel like an annoyance either. There were no other customers in the lot and no one else walking around at all. It was also a beast to find the address as GPS marked it a few hundred feet away.

I have purchased 6 cars for myself and my daughter. I've always had amazing service and the owner…read moreis very knowledgeable. I would highly recommend Rochester Wholesale.

Had to take our work van here for regular service maintenance , dropped off early am. Staff was…read morefriendly and explained exactly what the process would be and how long it would take. A few hours later they called and said the van was all set and could be picked up. Super easy and convenient location, just down the road from work.

This review refers to their service department. Their sales department was great, the sales rep…read moreMike was fantastic. However, their service department, not so much. I had just picked up my new truck and was just 10 miles down the road when I got a check engine light, I didn't even make it home without a problem. I called the next day and they got my truck in for service. The service department said it was road damaged and not covered by the warranty. The front facing sensor bracket was broken and the service guy tried to prove that by pointing out two blemishes on the plastic cover which on close inspection by me look to be mold marks not damage ( I worked in the mold department of a local factory), I know what a mold mark looks like. A quick search turns up that a major cause of damage is pressure washing. The service department pressure washed the truck as prep for the undercoating they did. I argued with them and got no where, the charged me 900 dollars. They lost my confidence and my future business.

Well it's been three months now since I purchased a ford F1 50 Larriot at Dioguardi Auto Sales …read more Tom and his son were very gracious and knowledgeable in the purchase of this vehicle. The truck has been a delight to own and drive and I am very thankful to Tom and his son for making the deal quick and easy. I definitely would recommend that you stop in and see either one of them and let them know what kind of vehicle you are looking for. They have many contacts and can locate some really nice cars from down south, or out West rust free. Stop in and meet with them and see how they can help you out.

I found the car I was looking for went for a test drive. Loved the car and decided to buy! Tom​…read moremade the progress very easy! I came back two days later (it was the weekend) the car was all cleaned up and ready to go. Would definitely recommend using this dealership. I'll use them again in the future.

We leased a new Buick Envision from here with Dennis, who was just wonderful. However, it all…read morefell apart when we needed to have the car repaired. 9000 +/- miles in, the sunroof would not operate sporadically. Service could not get it to fail so they sent me packing, I sat in the lot and got it to fail. So, I sat there for an hour while they diagnosed it as a bad motor, Service told me part is a long lead time. A month goes by and nothing from service desk so i called the parts counter and they said the wrong part was ordered. OK GET THE PART and call me. Part came and of course no loaners so my wife sat there another 2-3 hrs while they tried to fix it. NOPE now it needs another part (I suspect it was broken during the attempted repair) Sent her packing again. Greasy fingerprints all over the head liner and all. Finally got the call to bring in to repair and a loaner for us. The car was finally repaired after a month of back and forth 3 trips of 60 miles each, charged us the tolls on loaner, gas for loaner. meanwhile I put 180 miles against my lease, time off of work and got NOTHING in return. Service has now joined VanBortl ford as full blown CLOWN SHOW. We will not be going back for anything Sorry, Dennis but the service is more important than the sale Mike and Debi Mosher

We recently had our 2017 Buick Encore serviced and found out we needed a whole muffler system…read moreconverter and all...$4200 later and when I asked for our converter so that I could at least scrap it for a little money back at a salvage yard, we were told they would have to charge us $1000 in order to get our converter back, a piece of original equipment that we purchased when we bought this car new from Bob Johnson...Can you beleive that, charge us $1000 dollars for a part we owned?...Well after purchasing three new cars from bob Johnson in the past we have decided to not go back in the spring as planned to purchase another Buick Encore...So keep our converter and we'll take our business elsewhere.