On the recommendation of a friend, I (a female senior) met with Tim Walker at Garber Used Cars and…read morepurchased a car which I am very pleased with. I highly recommend Tim to anyone needing a car! He was so great to work with...friendly, caring, efficient, and stayed in touch and on top of things throughout the process. I am very satisfied. If you need help call and meet with Tim Walker (585-282-8515).

I bought a used Honda HRV. The salesperson, Tom was very nice and patient. Arranged for me to test…read moredrive a few different cars so I could make an informed decision. He made the purchase easy. Elizabeth, who handles the paperwork was also very nice and helpful. I would recommend Garber if you are looking for a car. Plenty of options on the lot.

I had the best car buying experience I have ever had today at Van Bortel Subaru of Rochester!…read more I worked with Shawn P and not only was he professional, but fun and made the entire experience smooth and stress free. Was a no pressure deal and gave me a great deal without all the back and forth hassle you get at other dealerships! My entire family has used Van Bortel and Subaru for years. 3 generations of happy Subaru owners! I chose the 2026 Ascent Onyx Touring for its towing capabilities as I was coming from an F-150. It tows my Bayliner with ease and I hardly notice a difference! I would also like to add that the service department is also incredible. I had faulty trailer brakes on my trailer and one of the technicians Tom went above and beyond to help me diagnose the issue and gave me recommendations on how to fix it even though they don't normally work on trailers he still pointed me in the right direction. I am THRILLED and would HIGHLY recommend Subaru and this dealership to anyone! Thank you!!! -Nick

I had warranty service perfmored here, once I got my car back after a month my back seat lever was…read morebusted, my light adjustment dial wasn't mounted where it needed to be, my USB had no power and my car had been searched with money stolen out of it. Not to mention all of the gouges and scrapes they left on my interior. You're better off going to any other mechanic in the area before going anywhere that carrys the Van Bortel name

Wonderful buying experience! We had inquired online at another (closer) Lexus dealership in…read moreSyracuse online, asking for an appointment to view a vehicle we saw and liked online. Nobody from that dealership ever called or emailed, but we drove up the next day nonetheless. We were told that the vehicle we were interested in was "on order" and that customers that had ordered in March of 2025 were just getting their vehicles. They had a limited inventory, and I did not like the color choices available. I was told unless I wanted to wait months, those were my options. I was also advised that nobody had inventory on their lots, and if their website said they did, it really meant the vehicle was on order. My husband phoned Bob Johnson Lexus in Rochester, and we were given an appointment for the same day. Before we drove out, we asked if they actually had inventory on their lot, or if their units were on order or in transit. We were assured that they have several options to select from that were available (not on order). Our salesman at Bob Johnson Lexus was Greg Palmer. He was absolutely wonderful. He answered all of our questions and showed us several options with all the features we were looking for. Greg was knowledgeable, fair, and just a great guy all around. Our appointment with Greg was at 1:00 p.m. and the team at Bob Johnson was able to wrap up everything, including a 1:1 tutorial on how to operate all the new technology, and we were pulling out with our new 2026 Lexus NX 350h the same afternoon. Greg even gave us his personal cell number and asked us to text him to let him know once we were safely home, since it was a 4-4.5 hour trip back. I was really impressed by that. This is the 3rd Lexus I have owned, the first was an 2020 RX350, and the second was a 2021 GX460 both purchased when we lived in Arizona. This is my first hybrid, and so far, I am loving the gas mileage. The team at Bob Johnson Lexus were all friendly and knowledgeable from sales, to finance, and the wonderful gal who showed me how to use all the new bells and whistles that Lexus has come up with since I owned my last one. If you are currently in the market for a new or used Lexus, I highly recommend bypassing Syracuse and driving straight to Bob Johnson Lexus in Rochester, NY and ask for Greg. Less by Jen LaVine

Went there yesterday to buy a vehicle we saw advertised. Looked at the car and saw someone in the…read moreoffice. He looked up then looked back down and never said a word to us at all. We're in real need for a car and we don't need financing but I don't want to feel like an annoyance either. There were no other customers in the lot and no one else walking around at all. It was also a beast to find the address as GPS marked it a few hundred feet away.

I have purchased 6 cars for myself and my daughter. I've always had amazing service and the owner…read moreis very knowledgeable. I would highly recommend Rochester Wholesale.

When I wrote this review earlier, Garber Collision (which is located in the same complex as Garber…read moreAutomotive( did not have a yelp entry. I guess the changeover from John Holtz automotive was not quite complete & Yelp hasn't caught up to all of the name changes that transpired. The first crack at repairing the bumper on my wife's Acura did not go smoothly during this period of transition, unfortunately. There was a bit of mis-communication from the shop as to when the repair would be complete. While the resultant repair appeared to be complete, we had issues with the aftermarket part used to complete the repair (which took almost three weeks). Needless to say, by the time summer rolled around the bumper had started to pop out. Good news was that the Garber Collision team fully covered the cost of swapping out the bumper for a new part. Even provided a loaner for my wife! Turned her frown upside down & renewed my faith in Garber. I'll flesh out this review later and move it to the Yelp entry for Garber collision...

TL;DR Do NOT buy a used car from this dealership and don't get it serviced there unless you want a…read morelackluster deal and thousands of dollars of additional work after purchasing. I bought my 2015 Nissan Rogue from this dealership in February. I had expected some issues as it was a little higher in mileage, but absolutely not what I got. They took my two trade-ins for thousands less than they were worth, but I was desperate, and they had known I was desperate as I'd been exhausted and worn down, and that's on me. They had said it wouldn't be ready right away as they were going to replace some tires and the brakes as the vehicle had just come in. Great! But then I had to wait quite a while longer as they didn't even have the title for the car they had already sold me. Fine, I can wait for a good car. I finally got it, and literally the first time out with it after purchasing, the check engine light came on. I brought it back in, it was the gas cap sensor, they cleaned it in hopes it would turn off, and it didn't. Then they were going to charge me for it despite the fact it obviously came from them like this. The warranty I had gotten from them (Rogues are notorious for transmission failure, so I thought it was worth the investment) refused to cover it because, obviously, the dealership should own this. (An aside: at this point I also replied to an actual person for one of their marketing emails, since they seem to have a number of lists and I can't unsubscribe from them all, saying how upset I was and to please take me off all lists. Unsurprisingly, I never got a response and still get emails.) I had to wait a month to go back because my mother has extreme health issues and I couldn't get back down there, they ran the check engine light again, and somehow--despite it consistently being the gas cap before--it's the entire caliper converter needing to be replaced! And of course the warranty wouldn't cover it because the dealership should own up to something as large as that as well. They didn't, of course. And not only that, they told me all four tires and the brakes needed to be replaced. And lo and behold, they were right on those latter things. All four tires were getting close to bald, and those brakes had been squeaking since I got it--and it had been about a month since I bought it. I had mentioned while purchasing that I was distracted by a very ill family member when I was making the deal, and it looks like they absolutely took advantage of that by not even doing the work they promised to do while selling it to me. And, to no one's surprise, I've taken it to two dealers since and had them run the code for the check engine light, and it's just the gas cap. I can't afford all these repairs after buying a "new" car. I finally just got two of my bald tires replaced and I'm hoping to take care of the brakes this month--god knows when I'll get to the gas cap. I drive an average amount, all of this damage was accumulated by me. It was hidden until I was stuck with the car and they could get rid of me. I was in the same place most people are right now: desperate and afraid and needing a vehicle within their means. And they took advantage of that on every single level. Obviously they don't own up to their mistakes, so I'm writing this in hopes that I might save someone else the heartbreak. There are MUCH better dealerships in Rochester, I beg you to wait for the right deal from one of them and not end up like me.

Purchased a used vehicle back in July of this year. The day I picked it up, my salesman ordered a…read moreseatbelt extender at my request. The driver side rearview mirror worked so-so. My dashboard screen was dim nearly the entire time since bringing it home. I had 2 appointments that I had to reschedule due to being sick. I went on 10/15, waited 1 and 1/2 hours, only to be informed that none of the work got done. Someone ordered the wrong seatbelt extender. The technician noted half way through putting on my mirror, that there was some broken parts, so he put my malfunctioning one back on. The screen was not acting up ( go figure ), so they couldn't fix it. Was informed that everything would be handled and I would hear from them very soon. It's been a week and nothing! Not feeling it at this point.

Car only has 37000 miles have had to have it in twice because lights and get it scanned which they…read morecharge you 190 bucks at a time even if it was just scanned 5 days ago at another business. Such a scam will never buy a car here again.

Well it's been three months now since I purchased a ford F1 50 Larriot at Dioguardi Auto Sales …read more Tom and his son were very gracious and knowledgeable in the purchase of this vehicle. The truck has been a delight to own and drive and I am very thankful to Tom and his son for making the deal quick and easy. I definitely would recommend that you stop in and see either one of them and let them know what kind of vehicle you are looking for. They have many contacts and can locate some really nice cars from down south, or out West rust free. Stop in and meet with them and see how they can help you out.

I found the car I was looking for went for a test drive. Loved the car and decided to buy! Tom​…read moremade the progress very easy! I came back two days later (it was the weekend) the car was all cleaned up and ready to go. Would definitely recommend using this dealership. I'll use them again in the future.

This Place is definitely the full package. Great selection of new and used vehicles, AMAZING huge…read more modern sales and service floor and top notch, personable and professional personell. A great, bright, friendly and welcoming atmosphere , clean restrooms and waiting area with Wi-Fi, device charging stations, several tv's, plenty of comfy seating (with free bottled water, coffee, tea and snacks) they even have a kids table equipped with toys, coloring books and crayons. Our salesman Dennis Akselrod (He's sold vehicles to almost ALL of our family and is definitely your best bet if your in the market for a new car, truck or SUV ) was 100% outstanding, and all after sales service has been top notch ever since.

We leased a new Buick Envision from here with Dennis, who was just wonderful. However, it all…read morefell apart when we needed to have the car repaired. 9000 +/- miles in, the sunroof would not operate sporadically. Service could not get it to fail so they sent me packing, I sat in the lot and got it to fail. So, I sat there for an hour while they diagnosed it as a bad motor, Service told me part is a long lead time. A month goes by and nothing from service desk so i called the parts counter and they said the wrong part was ordered. OK GET THE PART and call me. Part came and of course no loaners so my wife sat there another 2-3 hrs while they tried to fix it. NOPE now it needs another part (I suspect it was broken during the attempted repair) Sent her packing again. Greasy fingerprints all over the head liner and all. Finally got the call to bring in to repair and a loaner for us. The car was finally repaired after a month of back and forth 3 trips of 60 miles each, charged us the tolls on loaner, gas for loaner. meanwhile I put 180 miles against my lease, time off of work and got NOTHING in return. Service has now joined VanBortl ford as full blown CLOWN SHOW. We will not be going back for anything Sorry, Dennis but the service is more important than the sale Mike and Debi Mosher