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    Gardengate Academy

    4.3 (6 reviews)
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    Primrose School of Natick

    Primrose School of Natick

    (3 reviews)

    I saw that the only other review was 2 stars so I felt like I needed to comment on how great of an…read moreexperience we have had for the past year. We switched from a different daycare and Primrose is head and shoulders above. Their curriculum, communication through their phone app, provided food, and we are able to pickup from the class are a few of the many examples why we have really valued our time so far.

    I did not want to write this review, in fact 4 months ago I contacted Primrose corporate to provide…read morethis feedback and all they did was forward it to the center with zero intention of actually helping them. They were was nice and responsive when we were first signing up. We could not see the place due to Covid, which was not a huge deal. However, as soon as we signed up and they had my deposit, it seemed as though every question I had annoyed them. Once we started, it got worse. While they were always very responsive, I felt like I was talked to like a moron. I do have a traumatic brain injury and I don't remember things as well as others but the way they spoke to me was not acceptable. I became afraid of asking questions, something that no parent should ever be. Certainly not the kindness that Primrose preaches for its students. A few weeks in, I was ready to cut my losses and run. However, my daughter was doing OK and we decided to stick out the year. I do want to point out that safety and Covid protocol was AWESOME. The teachers were also great but the turnover was insane. While I understand some turnover my daughter had 5-6 different assistant teachers in her 9 months there. I could not even tell you how many teachers she had since we were not always kept up to date on who the teacher was/when teachers left etc. While we were always required to (and did) follow the rules it seems as though the center itself didn't need to follow their own rules and keep us up to date on changes to teachers. This year my daughter is constantly afraid when new teachers come in her new school's classroom, she seems to literally traumatized by the revolving door of teachers from last year. In the time we were there I received zero calls about my daughter having a behavior or sickness issue, we are not a problematic family. However, I never received her evaluations on time and I had to wait months and escalate before I got them. One evaluation they sent her home with some other kid's report and I sent it back and asked for ours, which I got 3 months later. To top it all off, you are not allowed to speak to teachers or other parents. You can't have their contact info (even with permission) and the app they use goes right to the main office and teachers aren't allowed to respond. It wasn't until they realized that we were going to leave as soon as the school year was over that they started being nice again. But honestly, I could not do another year at the school as a parent even though the Private K program was perfect for us. I know this school is still pretty new to the area and I think eventually the way parents (and my guess is teachers given the turnover) are treated is going to catch up with it. It's a shame because the education and program that Primrose has is awesome.

    Gardengate Academy - preschools - Updated May 2026

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