I want to write this directly to the person who is doing research to find a place for a loved one…read more It's hard, exhausting and overwhelming. The first thing you'll notice when you come to Aegis in Granada Hills is how much nicer it looks than all other assisted living facilities you'll see. It doesn't have an institutional feel at all. You feel as if you've walked into a large living room in somebody's house. If you choose Aegis, after a while you might start to think that what you're paying for is just the nice surroundings (and the good food in the cafeteria). But I want to assure you that the staff is noticing every little like and dislike your loved one holds. They're learning about your person's quirks, personality and habits. They're noticing any and all subtle change in behavior and are making mental notes. It's quiet and respectful and not the least bit smothering. My brothers and I moved our mother across the country, after our father died, to live near us, as she had dementia. In all honesty, she was difficult. She always wanted to be left alone. She didn't want to participate in all the great activities Aegis has to offer. She just liked to sit in the cute café area (across from the cafeteria) with a book. She lived at Aegis for five years before her steep decline. At the beginning of the year, they put her on hospice care. At first, it didn't seem that she needed it, but they knew she did because of bloodwork. Something had changed. Then the weight loss started, following by jaundice. They reported every single change they saw - her eating habits, her isolation, everything. Brittany, in the office, answered any questions I had, as I prepared for the inevitable, and was so calm and helpful. The staff was so good about being there for my mother without hovering (my mother could not stand hovering). Patricia and Irma were so gentle and kind to my mother, even as she would abruptly say, "Leave me alone" or "Go away." They are professionals who have sunny dispositions and didn't take it personally when my mother was at her worst. Near the end, I was visiting more often. I'm sure I brought the gravity of the situation with me and wore it on me like a suit. Lorena, at the front desk, always took the time to ask how I was and offered kind words and empathy. By the last week of my mother's life, I was staying overnight in her room. While I was in constant contact with my husband and brothers, it was a lonely feeling to be there while my mother was dying. One night, Annabelle (one of the night shift staff members) came in. We just chatted about normal things - our husbands, this and that. I'm not sure if she knew how much I needed that at that moment, but it was appreciated more than I can express. It was a moment of levity during a very dark time. One day, I really needed to get home for just a little bit. I was talking with Jennifer, letting her know I would be back soon, and she reminded me to drive safely. It wasn't just a throw-away reminder. She could probably see that dazed look on my face that one gets when a loved-one is about to pass away. That little reminder was important and indicative of how much the staff cares. Yolanda and Mary were with me during the worst of it all. On more than one occasion, after explaining to me what was happening, Yolanda offered hugs before I even knew I needed one (and, boy, did I need one). I watched her, Mary, Sabrina and Laurice show my mother patience and compassion as she lost her ability to do anything (by then, she was frustrated with herself and was taking it out on anyone who was helping). I never once saw anyone lose patience with my mother. They knew exactly what she needed and when. Let me tell you, what I witnessed was a fine-tuned staff swooping in to handle every possible need my mother had. If you or your loved one has the means to afford Aegis, I'm here to tell you that it's not just the nice common areas, apartments and good food you're paying for. As for payments, the one downside of Aegis is the point system (care points). It can be confusing. When you figure out the formula, write it down! I wrote the equation out on the inside of a folder where I kept hard copies of the statements. That way, when you receive updated care points, you can easily figure out the cost change. Andrea, in billing, will explain it all to you. She's fantastic. It's a very hard decision to move a loved one into assisted living. It's equally difficult to find the right place. I can say with 100 percent certainty that my brothers and I made the right decision for our mother.

They took GREAT care of our mom. And when her "time" came, went above and beyond to make sure my…read morewhole family was taken care of and loved. Truly a family. Highly recommend

We chose Angels of the Valley after seeing their website online. We had a very good experience with…read morethe way they took care of our Aunt. The Administrator and staff were very good with her and treated her with loving care. The home was decorated really nice, and very comfortable for the residents. We highly recommend them.

Yana and her staff are absolutely wonderful. My 91 year old Aunt was so very happy at her facility…read more She loved the meals, staff, other residents and the home. She enjoyed the backyard with all the flowers. My aunt really enjoyed conversing with Yana. Unfortunately my Aunt passed away recently. I cannot tell you how grateful we were that she was so very happy during her stay. It really gave us a lot of peace. Thank you Angels of the Valley!!

The Village of Northridge is a beautiful community and amazing new team that generally cares about…read morethe residence. The new executive director is stellar and Helen sets the bar. Thank you Lexi and Patrick

I thoroughly enjoyed my tour of the Village. It was clean, well kept and smelled good too. The…read morestaff obviously liked working there, were friendly and many had been there for 10 years. The food in the dining room was restaurant quality and the resident who joined me for lunch was the perfect Ambassador. I saw so many residents in different activities and all seemed to be enjoying themselves. A+!

It's 3 years later, and I still have only accolades for the team at Northridge Valley. This…read morewonderful place became my dad's forever home, and extended family. The Memory Care team treated him with respect and kindness, giving him the most independence possible. Northridge Valleys staff and admin team values collaboration and relationships with families. We worked together to give Dad everything he needed to live his best life. They never saw him as an Alzheimer's patient, but as a human being whose needs changed as he progressed in his journey. It was obvious that the team loves what they do, which showed in how comfortable our dad was at Northridge Valley. The level of care gave us piece of mind, we knew he was receiving what he needed. I know long-term elder care is not cheap, but the care and love he received was absolutely priceless.

Great experience with this facility. We had to find a place for a relative and chose here…read more The management and staff is outstanding (thank you Matthew and Ben). The facilities clean, and the staff is engaging and caring. There were many options but O am so glad we chose here.

The Village Sherman Oaks, has some of the most amazing employees, from management, welcoming staff,…read moremaintenance , housekeepers, nurses, receptionist I come to the village to work with clients and I love this place, as soon as you walk in you're greeted by Ruby ( the receptionist) she's the sweetest and ready to help, if I have any issues Elizabeth is on it, Kevin from maintenance is always such a HUGE help and ready to assist. The resident are always involved in a event or on going activities and living their best lives Always the best place to be

Unfortunately that is a blatant lie. It was weeks of me constantly getting ignored with lots of run…read morearounds before any information was given to me. And there were no alternatives given to me in the assisted living community. Months later I finally decided to go elsewhere. I should never have been the one to have reached out for answers ... they should have kept me informed.

Nothing but great things to say about this place. Cathy,Jasmine,Patrick and the rest are like…read morefamily. With their help im going home and want to thank them for everything.

From the owner: Haven Homes is a licensed residential care facility for the elderly, that is committed to providing…read morequality care in the environment of a loving home. Our staff is made up of dedicated, trained, and vigilant caregivers who seek to provide only the best care for your loved ones.

We are so thankful to have found this residential care facility. My mother is in the later stages…read moreof dementia, and she is no longer able to care for herself or communicate her needs. I toured many places before moving my mother from her assisted living. Fortunately, my mother's hospice nurse recommended that I check out this new facility. We were very impressed with the facility, with the owner, and with the cost. Tigran and his wife have displayed so much concern for her happiness that it allows our family to feel secure in knowing that she is being properly cared for. Izabella is extremely patient, attentive, and caring with my mother. She anticipates her needs by bringing her a blanket if she thinks she might be cold, bringing her healthy snacks if she thinks she might be hungry, etc. Also, the home is beautiful and very comfortable, and we always feel welcome visiting. I highly recommend Agape Senior Residence if you are looking for care for a loved one.

From the owner: Agape Senior Residence is a charming, small-sized assisted living and board and care home located…read morein the beautiful city of Chatsworth, California. This well-maintained property offers a variety of care services, ensuring that residents receive the personalized attention they need to thrive in a comfortable and supportive environment. With its focus on providing high-quality care and medical services, Agape Senior Residence is an ideal choice for seniors looking for a nurturing and compassionate community.

I recently moved my mom into The Gardens at Park Balboa. It wasn't a move she welcomed, which of…read morecourse was stressful for both of us! The Community Director Jonathan gave us a tour and was treated by the residents like an adored rock star as we walked through the halls - making introductions with residents, explaining the extensive amenities, along with the robust calendar of daily activities for residents to participate in. We moved her in a week later (after visiting other facilities). Within 2 weeks she told me "I'm meeting so many interesting residents. It's like living in a resort, everything is done for you. I love it here!" Last night I got a text from her saying that she attended a mini classical concert in one of the residents rooms (that resident is known for her musical talents). The staff is attentive, responsive and kind. Prayers answered! I am beyond grateful.

The Gardens is truly a gem! From the moment you walk in, the ambience is one of peace and calm in a…read morelush and lovely setting. The rooms are generous in size and wheelchair-friendly, and many have beautiful views of the courtyard and small private patios for mini gardens. There is a restaurant-style dining room serving up award-winning meals--and ample desserts! The activity and living rooms have a cozy, family feel, and there is always something going on in the way of games, fun exercise classes, lectures, movie showings, field trips, and special events. The greatest asset, of course, is the patient and caring staff of the family-owned facility. Community Relations Director Jonathan is warm and welcoming. Health Services Director Laura is professional and generous with her time. Javier the Dining Services Director takes pride in his cuisine. The caregivers are loving and nurturing, and they keep lines of communication open. But perhaps the best indicator of the quality of The Gardens is how happy the residents are. They extol the virtues of the place with no prompting. (One woman said she'd tried five different facilities, and this was the best.) They're eager to welcome new residents into the family--by the third day, lunch-goers were calling my mom by name to sit at their table. As with most assisted living places, there is a sliding scale of services based upon need, and when a transition to a higher level of care is required, Safe Haven offers memory care with a higher caregiver-to-patient ratio. Safe Haven is safe and secure, with its own small garden and dining area. Caregivers encourage residents to spend most of their day in activities with others rather than remaining isolated in their rooms. I'm delighted I found this new home for my mom. She's still in the process of settling in--she's been there just under two weeks--but I can already sense this is a perfect place for her.

My mom currently resides at the Horace Assisted Living facility in Granada Hills…read more Prior to this facility she was in two other facilities In Valencia California. Both seemed good initially but very quickly showed their below average practices and m lack of concern for the residence well-being., My mom was fed horrible foods never kept clean, her Incontinent needs we're not attended to, to the point where she ended up hospitalized three times for severe skin rashes and multiple severe urinary tract infections. I moved her out of that facility in Valencia as soon as I was able to find another one. Unfortunately, I experienced the same thing bad care at the new facility. Once again, I had to move my mom out. As I continue talking to other people who were in the position of desperately trying to find a "good" facility for their parent, I discovered that a majority of the board and care facilities are very much alike. substandard care at best. Then, I found Horace Assisted Living. This is not your average Borden & Care. This is a well managed, immaculate facility with a patient, loving and caring staff. The meals are always homemade, and nutritionally we'll-balanced . My mom is kept immaculate, The home is kept immaculate.. My mom hasn't had any skin issues in the 2 years she's lived there. The owners seem to genuinely care about each of the residence happiness and well-being. Most importantly my mom and very happy there, she considers Horace Assisted living facility "her home". When you cannot care for your sick and elderly parent because they require 24 hour care. It is a blessing to find a facility that will care for them like you would. And believe me, this is a rare find! As I mentioned my mom has been there for two years. So far I have had the peace of mind and knowing that she is in great hands. I will continue doing updates and hope to report the same great reviews. Lisa Gallante

From the owner: Nutritious home-cooked meals and snacks (low fat, low salt diet)…read moreMedication Management Bathing (grooming) Incontinence Care Wheelchair Transfers and Standby Assist with Walker Daily housekeeping and personal laundry services - all linens provided 24-Hour Supervision Transportation Arrangements Daily group activities and exercise In-home entertainment Cable TV Memory Care Available Hospice Care Available