I would select zero stars if I could. I'm sure the doctors here are good based off of the reviews,…read moreit's a shame poor front office staff prevented that.

I have never ever enjoyed going to the dentist but the staff, environment, and care I've received…read moresince starting to go to this dental office has changed the game. They are super accommodating should you feel anxious or in distress, and are just the kindest people ever.

They do not understand that it is their responsibility to: *…read more Checking whether pre‑authorization is required for the specific procedure and the patient's insurance plan. * Submitting the pre‑authorization or pre‑determination before treatment when required. * Communicating with the insurer about missing information, documentation, or follow‑up requests. * Informing the patient if coverage is uncertain or if authorization is pending.

They claim they told me my cleanings would be $104 each time and that they are not covered by…read moreinsurance. I know for a fact that was not explained. Then when I tried to just schedule a regular cleaning they told me my insurance would not cover it. Be very careful when considering this business.

My first dental visit in Charleston since moving here and I had a great experience. Not sure my old…read moredentists were ever this in depth. The doctor and hygienist were both very attentive, helpful, and friendly.

Great dental staff. Compassionate and thorough dental hygienist! Debbie's the best! Takes the time…read moreto explain things and great communication. Will dissipate any nerves or anxiety.

First visit with this dentist, utilizing a VA referral for care. Great parking, clean office,…read morefriendly staff. The dental hygienist that provided my care was Kerrianne (sp), who was just arrested delight to have providing my care. Great patient education throughout my care. As a Veteran, I was also thankful that she took the opportunity to thank me for my service.

Formerly Sweetwater Dental, Dr. Healey has remained with the practice after their merger / take…read moreover by Trident. Some of the support staff appears to have changed. It's a small practice in an old house; quaint and small hometown feel. Dr. Healey appears to be knowledgeable and do good work, as do the hygienists who perform the cleanings. So far everyone I've had has been gentle on my guns, which is more than I can say for my last place (the hygienist there was particularly rough). He doesn't try to up-sell you on things you don't need like other places I've been to. They're ready for you when your scheduled time comes; don't make you wait like most doctor's offices seem to do. They handle insurance filing for you too. The only negative is the price gouging I've recently seen on the Rx toothpaste they sell. It's helpful for those who have the bacteria that causes cavities. When I first went I paid about $15 for a 4 oz tube, next time it was $18 for same tube, but now they charge $20. While that doesn't sound too bad, they switched brands and the new tube is 1.8 oz. So less than half the toothpaste at an increased price. What's up Doc?

This is truly a family and community-focused practice. The dentist, hygienists, and staff truly…read morecare about the personal side of their patients. I have friends that dread going to the dentist. I have heard all the horror stories, yet I love going to my dentist. This is a place filled with courtesy love and structure. Yes, structure. I know how much I owe and my insurance owes before I walk out of the office. There are no surprises. I get my reminders by phone and text and they are ready for me when I walk in the door. The staff is honest and not pushing about my options. This is truly one of the best dental practices I have ever been fortunate enough to be a part of.

I am so thankful that I found Dr. Thomas. After my initial appointment, I felt confident that he…read morewas the one to do my all on 4 implants. I had the procedure 4 days ago and I am amazed at how smoothly it has gone. Brittany, Sawyer, the front desk staff, the entire office that I came into contact with, went over and above to make this such a good experience for me. I can't say enough about James Island Dental!

This is my 4th month after receiving my upper and lower 4 on 4 implant procedure and I am now…read morewaiting for my final zirconia implants to arrive since our one inch of snow has put most southern states in a winter storm advisory. I would actually be fine with keeping the implants I have now since they look amazing for throw aways between visits for the healing process. So excited to get my final hybrids soon and would highly recommend Dr Thomas weir and his staff they definitely go the extra mile when you have any issues or discomfort through the entire 4 month process I've had at least 6 extra visits with concerns and they listened to my concerns and issues and made simple adjustments to make sure I was happy!! And I gotta say I'm definitely not easy to work with but they always treat me like somebody special as we'll as All there other patients coming in and out all day ! I will never step foot in another dentist as long as there's James Island dental associates. Thanks for giving me back my awesome smile and confidence to continue my wonderful journey as head chef and CEO of my company.

I had a bad experience my last filling. There was projectile vomiting and numbness all day. Had 2…read morefillings and a rebuilt tooth and went well..

Very friendly staff and they make you feel comfortable. Dr Ballard does excellent work.read more

Costa and Willams are top tier dentists! The staff is warm, friendly and efficient. The…read morehygienists do an excellent job, and they use the latest techniques and technology, including a warm water flossing technique that I really enjoyed that felt very gentle on my gums. Dr. Williams is very thorough, and has a great bedside manner. Even those of you who are not a fan of going to the dentist will love your visit here, and leave with super clean and healthy teeth!!!

LOVE this dentist! I am very picky when it comes to my dentist so when I moved to Charleston I…read moretried around 5 different places before I finally found Costa & Williams. They have a clean, updated office. The staff is very friendly and helpful. The hygienists do an excellent job as does Dr Costa. My husband who hates going, doesn't mind it (which is saying a lot). Very happy I found them!

Dr Fogle had been my dentist for 20+ years and is an excellent clinician and has always done an…read moreexceptional job. She is a quiet, soft-spoken and has an unnerving presence about her ... so when those difficult procedures arise needing sedation to numb your jaw ... she handles it with ease. Her staff are wonderful and help out with everything from appointments and insurance to arranging reasonable payment schedules for more expensive procedures. Appointment reminders are always done in a timely manner. Anytime I've had a dental emergency arise ... and there have been a few ... they have worked me in quickly and taken care of the problem. Nothing is worse than tooth pain ... and not being able to get timely relief. With great pleasure, I can recommend her wholeheartedly. Do yourself a huge favor and call them soon. Thank you. Lynda Tucker, Charleston, SC.

Dr. Fogle is the most wonderful dentist on Earth!!! I love Mrs. Karen and Jennifer so very much…read more They became like a family to my son and I. I was scared to death of the dentist, but after seeing Dr. Fogle, and how calming and gentle she was, I began to love going. I went from feeling overwhelmed about my dental work, to being educated and confident about what to do at home, to take care of my smile. They spent time with me. That meant so much to us. They were overly accomodating to my needs. Mrs. Karen even watched my little boy when I needed an emergency root canal, and kept him entertained when I was in the back with Dr. Fogle. As soon as they saw us coming in, we were greeted with open arms and warm smiles. I never felt rushed, or bothersome to them. She sat with me, and explained every detail of my care. She requests follow up appointments to see how the healing process is going. Mrs. Karen would call me at home to see how I was feeling after a tooth extraction. My son was given thorough cleanings and exams here. He STILL asks when we are going to see Mrs. Karen and Dr. Fogle again. I cried when I moved away...with good reason. I would NEVER find a more caring, honest, and loving Dentist ANYWHERE else. I cannot reccomend these people enough. This office in one in a million.

Can't say enough good things about the team here. I hadn't been to the dentist in a few years and…read moreneeded to get some work done but it was totally judgement free. Front desk is amazing, answered all my questions and explained my coverage vs out of pocket expenses. The office is clean and comfortable. The Team does fantastic work - as I had a cleaning, had to get a crown put in and got a night guard scan, they explained each procedure and made sure I was comfortable along the way.

Steer clear! If "0"…read morewas an option on the rating scale, Smile Generation's Dentists of West Ashley would receive a "0"! My husband and I were each treated rudely and aggressively by a member of the staff on 2 separate occasions. When I complained to the parent company, Smile Generation, I was ignored by 4 different representatives. In our opinion and personal experience, this company has no interest in or regard for its patients. Dentists of West Ashley is a relatively new office. My husband and I both received the introductory $59 cleaning and X-rays. The staff was pleasant and friendly. Its original dentist was wonderful and extremely knowledgeable. When I needed a crown after my filling fell out, he provided it skillfully. As a result, my husband scheduled his next cleaning. When we arrived, the office manager told him the cleaning technician was ill, and that she had called and texted my husband several times early that morning to inform him. He looked at his phone - there were no calls or texts from the practice or her. She argued with him. She asked that he reschedule. We have no car, and had taken the bus to the office, so we were expected to turn around and get back on the bus to go home. In addition, the weather was terrible that day. We weren't happy. Our original dentist had already been transferred out of the practice so the new dentist volunteered to provide the cleaning since we were already at the office. My husband was very unhappy with the cleaning, so unhappy that he scheduled a cleaning with a different practice soon after. We understand the new dentist who provided this inadequate cleaning has already been released. After the cleaning, the office manager told my husband he would be required to pay the full amount. He balked. Not only was he never informed that the tech was unavailable, he was stuck with a bad cleaning. In addition, she presented the charges as soon as he walked in, which included full X-rays - he already had them in the $59 special! She also expected him to pay for the dentist consult. She finally adjusted the charges, deducting the X-ray charges and the consult fee, and reducing the cleaning fee. Dealing with her was not pleasant - my husband uses harsher words! Days later, when he received an online survey about the service, he gave a bad review of the below-par cleaning, the office manager's attitude and the fact that he received no prior notice that the tech was unavailable and, therefore, had no opportunity to reschedule. Moving now to my own unfortunate interaction with the office manager . . . After my husband's awful experience, we decided not to use Dentists of West Ashley again. We ran into the cleaning technician who told us that the new dentist was already gone, replaced by yet another dentist who he felt was really well qualified. The office manager was still at the practice. I recently had a root canal and now need a crown. Crowns are expensive so I obtained quotes from several practices. My original crown at Dentists of West Ashley had cost less than the quotes I just received, so I called the cleaning tech for an office update. He said the office manager was still employed, and that she was the only person who could provide a quote. I called Dentists of West Ashley for a quote. I did not identify myself. I just wanted the price to compare. Big mistake. I asked the office manager for a quote. She put me on hold. When she came back, she informed me we needed to talk about 'the last experience'. She brought it up. She proceeded to justify her behavior on the day of my husband's cleaning. I was in the room during their conversations so I stopped her to remind her what actually happened that day. Our discussion became heated. She referred to the bad review. I told her I wanted to speak with the doctor for a quote. She said the doctor does not give quotes. She never gave me a quote, and finally threatened me by telling me our call had been recorded. I said, "GOOD!" I called the parent company, Smile Generation. I called 4 times and spoke to 4 different reps about the clash I had with the office manager. I asked for a callback from a supervisor each time. I received no response to any of my calls. The last rep told me the number I called was the billing department, so I asked her to file a complaint about the office manager. I also told her, if I did not receive a callback in 5 days, I would write a review. The 5 days have passed. No callback. And obviously no interest at all in speaking to me about an office manager who just cost them over $1,000, as well the future business of two former patients. Has this office manager been contacted by the parent company? Has management spoken to her about her behavior in attacking me over her past behavior? Not only does staff change often at Smile Generation/Dentists of West Ashley, but, in our experience, the company does not regard the patients it serves. Steer clear!