I got to the office just before the hour for my scheduled appointment slated for 7:00AM, and right…read moreafter the hour, I was asked in for my examination and cleaning. The dental hygienist was thorough and very nice. When I was finished and went to the front desk to pay for the fluoride part of my treatment not covered by my insurance, I ran into a problem with my payflex card that I had to spend nearly a half hour over the phone to resolve, which as it turns out, was that I had mistakenly kept an expired card instead of the current one. The nice ladies at the front desk were very understanding as I realized my blunder, which will now be resolved with a new card being sent to me that I can then pay my bill with once I get it. It was appreciated that the ladies at the front desk were understanding while I was on the phone all that time seeking a resolution. I live over a half hour away from Parkview Family Dentistry, but I continue to go there happily, not just because of their professionalism, but also because I greatly appreciate that a few years ago, they opened up an appointment slot for 7:00AM on Wednesdays for patients whose schedules would make that a much more convenient time, as it is with me since I work third shift. In today's day and age, great customer service is important, and this is how to do it right.

From the owner: "Welcome to Parkview Family Dentistry! Dr. Jack Rusch and…read moreDr. Kathryn Petry-Rich, New Castle dentists, are committed to providing you with excellent dentistry in a comfortable environment. You deserve a skilled, experienced dental team that can help you ensure great oral health. Experience what patient-centered care can do for you. We welcome new patients of all ages. You are important to us. For your convenience, we provide a wide range of dental solutions in our local New Castle location. Some of these options include cosmetic dentistry, restorative solutions, and orthodontics. If you require care from an outside specialist, we will refer you to one of our trusted local colleagues. Your comfort was considered in every aspect of our dental office design. Please relax and enjoy the amenities provided for you. We hope you will feel welcome in our beautiful waiting area and comfortable treatment rooms. We welcome your questions at any time."

They knowingly overbook appointments and expect you to arrive on time and wait an hour or more…read morebecause they are "short staffed." I had an 8:30 am appointment made specially to be able to get back to work at a reasonable time. I arrived at 8:15 with all my new patient paperwork filled out, to find six people sitting in the waiting room. They only open at 8:00! I allowed the acceptable 15 minutes then at 8:45 i told them I need to know what time I will be seen. The receptionist had a hurried discussion with a higher up who advised "another 20 minutes OR SO" then started the lame short staffing excuse. So why do you make appointments then? She had no answer. I walked out. Did a little research and found another dentist I'll be seeing in 2 weeks. I chose Aspen because it was a bigger practice who made a point of the 'time reserved especially for you' BS. I was wrong. Giving two stars instead of one since I didn't experience treatment or billing.

About 2 years ago I wanted new dentures.My visit went well.Dentures looked good.When I would open…read moremy mouth to eat they would always come loose.Paid $3000 They have a money back guarantee.i went in for several adjustments.couldn't get them to work.Finally out of frustration I asked for my money back.They did not give me any attitude.They gave me a check for the full amount.$3000 .They did ask that I return the dentures.Seemed fair.

Everyone is so welcoming, thoughtful and considerate! I have been living in Oxford for over a year,…read moreand was hesitant about choosing the right dentist. Their renovated "house-turned-office" is quaint, and almost unnoticeable at a glance - the inside is clean, redone and very nice - like any Dentist Practice you might go into. I HIGHLY recommend, Jackson Family Dental to anyone who has just moved or is looking.

The office is clean and well kept. The atmosphere is friendly and welcoming. The people at Jackson…read moreFamily Dental Wellness Center are simply amazing.They are knowledgeable and take such good care of you. This is a great place for dental care!

They seem to care about their patients and are very accommodating with the schedule. Front staff is…read morevery knowledgeable/helpful with insurance and giving accurate billing info.

Very very friendly-they work with you with payments and try to help in any way they can-best…read moredentist family I have been to-highly recommended

I liked the oral surgeon. I think he did a good and professional job.THEY DO NOT RETURN YOUR PHONE…read moreCALLS ONCE THEY GET YOUR MONEY!!!! He needs to run his office in a professional way. If he doesn't have enough staff he needs to stop accepting new patients. I had to drive to Muncie, almost 1 hour and 20 minutes, twice, because of infection. Waited over 2 hours to be seen and I eaves drop on the phone calls. They have their phones set on some sort of caller ID and only answered the ones that was not in the system. So use someones phone that is not in their system. Their office was closed until July 11. They failed to call in my antibiotic so I was in the ER with a bad infection. Its not pretty. My understanding the oral surgeon owns this business. He needs to take charge!!!!!! I tried to make an apt. on line. It was only for new patients. If you file a complaint with the American Dental Association they take it very seriously!! By the way I paid almost 13,000.00 for implants and dentures. Can't wait to see the ER bill. ct scans....on head and neck. My knee replacement was canceled because of the infection. The surgical nurse called them 3 times and she stated to me they would not return her calls!! No I'm not happy..

Stay away. Really botched my partial Cannot talk or swallow…read more Am in pain and they are making me wait over a week for a 5 minute adjustment. No empathy at all for my situation.

We still go to Smiles at the exchange. We like the whole staff. Both dentists are very nice and…read moreprofessional. Would highly recommend them if your looking for new dentist.

Dr. Botti quickly returned my call on Thanksgiving for my crown that had come off. She met me the…read morenext morning, on her day off, and re-attached it. I've been going to that practice since I was 5 and will remain a customer for life. Chris

Stultz Family Dentistry is my recommendation for excellent dentistry in Richmond IN. Friendly…read morestaff, excellent care. I feel lucky to have found this place. 5 stars.

Stultz Dentistry is awesome! They take care of our whole family; adults and a child. Everyone is…read moresuper friendly and the doctors are very patient with our daughter. She even gets to pick something from their prize box, if she's good. If additional procedures are needed, they always provide a cost estimate and are never pushy or over bearing. Lokong for a dentist? Pick these folks!!!