At 6:30 AM on Sunday, October 5th, I stopped by this 7-Eleven to grab a coffee while visiting the…read morearea. While there, I witnessed the only employee on duty being verbally abused by a very aggressive and belligerent customer.
Despite the customer's behavior, this employee remained completely professional, calm, and respectful the entire time. It went on for several minutes, and not once did he lose his cool. I was so impressed that I decided to stay until the incident was over -- especially after noticing that the rude customer was filming him. I wanted to make sure that if anything happened, there would be a witness to the truth of what I saw.
Even while handling that stressful situation, the employee continued serving other customers, refilling coffee, and managing the counter efficiently. Whoever owns or manages this store should know they have an outstanding employee -- someone who truly represents 7-Eleven's brand with integrity, patience, and professionalism.
I wish I had caught his name, because people like him deserve to be recognized and appreciated.