When I made my appointment, I was told over the phone that they perform band ligation at Gastrointestinal Consultants, and I prepped and arrived thinking I might finally find some relief from the hemorrhoids that have been tormenting me for decades. I waited an extraordinarily long time in the waiting room just to be called back and all they seemed to care about was my insurance information and $90 copay. Despite the fact that I was clearly in tremendous pain and distress, Dr. Lal made light of my condition and made his recommendation for surgery, ignoring my insurance concerns, specifically that insurance won't cover surgery because it usually doesn't work and it's not life-or-death. I was told I would be afforded a payment plan, and I was given a card and told to contact the scheduler, Marcus, who would tell me when and where and what and how to approach the procedure. In my pain and distress, I took the card and went home to contact Marcus. After 3 solid weeks of trying to reach the scheduler via telephone, email and text, I was forced to give up and find another GE to start the process over. Because of your poor bedside manner and heartless sadistic scheduler, I was forced to endure 2 more months of agonizing pain before I was able to get band ligation and find relief. The actions of Dr. Lal Nagabhairu and his staff were atrocious and I strongly recommend finding another GE practice. And to scheduler Marcus, who callously ignored my emails and messages, I hope you someday find yourself with a screaming case of hemorrhoids and nobody willing to help you. I can't leave 0 stars and I want my $90 back. read more
