Dr. Cristian Andrade is not only an excellent gastroenterologist but also an exceptional human being. His professionalism, dedication, and genuine care are evident from the very first visit. He explains everything with patience, listens attentively, and provides a sense of calm and confidence that only truly committed physicians offer. I am deeply grateful for his attention and the quality of care he provides. He is a doctor who combines knowledge, ethics, and a sincere heart for helping others. Highly recommended. -- Madelin Estupinan read more

This is the second time I have had an appointment at this institution, and once again, the experience has been extremely negative. My appointment was scheduled for 6:00 a.m., and they ask patients to be punctual. However, the facility did not open until approximately 6:03 a.m. Even though they knew several people were waiting outside very early in the morning, instead of opening the doors so patients could wait inside the waiting room, the staff would look outside and still chose to leave people waiting outside at that hour. In addition, although appointments are scheduled, in practice, it seems that patients are seen on a first-come, first-served basis, without truly respecting the appointment time. They also schedule several people for the same time, creating extremely long waits. Based on my previous experience, the wait was not 30 or 40 minutes -- it was several hours. Another very inconvenient issue is that there is no parking available for patients. Their explanation is that, according to their policy, the parking area is for patients. But those of us who have medical appointments are also patients, so that explanation makes no sense. Additionally, if a person decides to leave because of the poor service or the way they are treated, apparently they may still be charged a penalty for not canceling 72 business hours in advance. In other words, the patient is expected to tolerate the waiting, the lack of organization, and the poor treatment -- or face a penalty. I believe a healthcare institution should provide more humane, organized, and respectful service, especially when it comes to patients' time and treatment. My experience has been terrible, and I do not recommend this place. read more

Recently, I was in need of a gastroenterologist, and my friend pointed me in the direction of Gastromed. I got an appointment fairly quickly after my PCP ordered me to see one, which was great. My first visit was with Dr. Angel Veloso, who was so nice. It can be nerve wracking to think something is wrong with you, but he helped keep me calm and explained all the things that could be going on. I was sent to get a procedure done, and that was with Dr. Christian Andrade. I am not great with medical things, so the thought of anesthesia was freaking me out. However, Dr. Andrade was great at assuring me I would be fine, and also great at explaining everything that went on during and after my procedure. If you're in need of a gastroenterologist, I would recommend GastroMed because they are friendly, efficient, and most importantly great when being met by a nervous patient with 10001 questions. It's nice to have a doctor that you feel is invested in your health concerns and takes the time to help you understand. The staff is super friendly too. read more

The Gastromed I am referring to is the one located on 5101 SW 8th Street, Coral Gables, Florida. The only reason I'm giving this place two stars is because at least I was in and out within an hour. But here are somethings to be aware of if you're coming here. 1. If you don't speak Spanish, forget about it. The lady at the door couldn't even help me when I asked in Spanish, for someone who spoke English because her rapid and slow Spanish were the same to me. 2. They gave my dad his instructions in Spanish, instead of our requested language, English. 3. They open at 6AM, but tell the patient to get there 15-20 minutes before their appointment and have you wait in the humidity. 4. This is the part where it gets good and why originally I would have only given the place one star - the lady tells me that I have to go get my car, as it's protocol that he cannot walk to my car. And we keep telling her, well, my car would have been in the parking lot if you didn't have it blocked off. So, they have the parking blocked off for patients and those accompanying a patient (I.e. the driver for a patient having a procedure has to drop the patient off and go park elsewhere). I asked the front desk why it was blocked off "accompaniments need to drop off patients and park elsewhere." And when I asked, what if my car gets towed? I was met with a shrug. If I am with a patient, i should be able to park in the parking lot as a patient is technically utilizing that spot. Not everyone that utilizes this location has the means to be able to travel back and forth, or lives extremely close by to just drop off a patient and come back when the procedure is done. read more

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TERRIBLE...appointment at 11;45 AM at 1;30 asked what`s going on, wait a few more minutes, finally at 2;00 Pm a practioner came & asked me a few questions & set ap appointment for a procedure, left at 2;50 Pm...This should be a 30 minute process, they pack people in the office like sardines in a can, everybody complaining, older people in wheel chairs & walkers, no place to sit down, everybody on the phone, people screaming & fighting. DISGUSTING !!! I`m getting my procedure done somewhere else.. read more

I'm honored to have a State of the Arts Gastroenterologist, Christian Andrade. Dr. Andrade is not only knowledgeable, but he's kind and attentive to patient's needs. Dr. Andrade's office staff is very pleasant and always have a smile on their face. They're ready to answer questions, which, on my part, are quite a few. Also, just like the Dr.'s office is super busy, I'm busy. And I do appreciate the fact that although you might have to wait on the phone to be waited on, they keep informing you the number that you're on the queue. That allows me to plan the length of time needed for the call. Kudos, Dr. Andrade, your practice is awesome! read more

Amazing service and care. All the staff from the office manager Oleidis Yanely, and asst. nurse Dyana are all but the most kindest, loving and great humanbeings, plus all the others, from the front desk, to the surgical room staff. And of course my doctor Dr. Christian Andrade is so dedicated, professional and kind hearted. I would definitely come back again. This has been my second indoscopy and colonoscopy here and would not go any where else but here. I cannot thank you all enough for making this procedure the most confortable and easy experience taking away any doubt and fear I might have encounter. Thank you again and God Bless you all ! Procedure done 2/5/24 read more

Dr Andrade is an excellent profesional and well mannered physician with an incredible positive attitude towards healing his patients from gastrointestinal diseases. read more

Worst place I've been my entire life. You spend hours there for your appointment. They charge you the first consultation and if you have to do an endoscopy they will charge you again for you to have a right to know the results. Don't go. read more

The absolute worst service. I've been trying to set an appointment for over a month now, leaving multiple voicemails.. but it seems like nobody wants to help. They clearly don't take people's health seriously. read more

GastroMed is AMAZING! I was so nervous about what was going on with me and Dr. Alexander Veloso is thorough and came up with a game plan that has started to help me big time. He took the time to help me understand what was going on with my body. Nurse Jenny is AWESOME! Everytime I go in for my appointment she always goes above and beyond and I appreciate her so much. Dr. Veloso and Jenny answered my ridiculous amount of questions to help put me at ease because I was scared about what was going on with me. The appointment didn't feel rushed. Nurse Jenny makes me laugh which always helps calm my nerves. It's rare to find a doctor's office that checks all the boxes and has staff that treats you so good, are friendly and makes you feel important. read more

the doctor is great however, you are going to see him the first time and when you do your procedure after that you will get put under the care of a nurse. The office is a disaster, they will tell you the doctor is no longer seeing patients only procedures but then months later they'll offer you an appointment with him when it's convenient for them. I called on Friday after being a patient there for almost three years and asked for my medication to be sent to the pharmacy since the weekend was coming up after being told they would do it, nobody sent it. I called on Monday and was told oh we were waiting for the doc to sign, they constantly tell you they have 5 doctors but apparently nobody could do this for me and nobody gave me the decency to let me know. obviously this was a lie as it immediately got put to the pharmacy the second I called on Monday while I was on the phone with them. The fact that I spoke with the office manager regarding this medication being put in to the pharmacy is crazy. I have been at my primary doctor and have asked for documents to be emailed, and in today's date and time they tell me they can only fax it. They simply are lazy as I have seen printer and scanner and have emailed them my document, and being there they have printed out the documents for me. I have been outside waiting and as other reviews say a very long time , as it seems they care more about the quantities of patients they see and not the quality of service they offer and have witness family members of the front desk people get brought in without appointments and put into rooms before me the person who waited two months for the appointment and two hours on the waiting room. You will be told to be there early since parking is nonexistent but will wait past your appointment time outside in the waiting room. Very disorganized. read more

Worst possible service. 1.- they had me sitting for 1 hour and 40 minutes waiting 2.- doctor and nurse fighting outside after the nurse left me talking by myself in the middle of the questions of my symptoms 3.- no one came to check on me on my box 4.- when I decided to leave because no one was checking on me they gave me an attitude for wanting to leave. Do not come to this place read more

Great service and Very polite staff, helpful and kind. I like the compassionate way that I was treated and ALL of the help they offered during the Insurance/medication fiasco. Definitely helped with the acquisition and the aid for expensive medical treatment, HIGH kudos to Jackie for all of her help. read more

The actual procedure was fine but the customer service was very confusing. I didn't receive any information in English and there was no conf of my procedure or how to prepare. I had to call for information and wait almost an hour even though they said someone would call. Parking is also a horrible issue. There is very little parking for a very busy place. read more

Thanks so very much first to Dr.Alexander Veloso for all what he did to me, its very hard now this day found a Dr. Like him. He explained me step by step all the procedures and you feel that he really care about ,not only for me all his patients. I'm sure they love him, Dr. I feel very happy to found one of the best on the business and that is you. A++++++++++++++++++++ God bless you . And also to his awesome staff all of them are, A++++++++++. I also thanks to JENNY, very helpful and clear information that she provided me this afternoon, i highly recommend thanks Jenny. Thanks again till next time. You guys Are the Best. read more

Really bad receptionist called and tried to make an appointment and a lady would answer and hang up on me. finally when I got through she was very rude. Would not recommend this business very unprofessional. read more

Impossible to get appointments for new patients. I have been on the phone for two hours trying to get an appointment with Dr. Christian Andrade through their automated system and nobody answered. Horrible service! read more

I left after waiting 1 hour and half without seeing no doctor. My husband had an appointment later which I cancelled as well. Very disorganized office the girls running like chicken without a head. People fighting about paperwork, expired insurances, people without referrals. As soon as I got there the room was full "people waiting for over an hour" not a good sign no parking available. If I write more would be nothing good so I will leave it there... Not recommended read more

Dr. Andrade was very helpful, knowledgeable, and courteous. Nurses and front desk staff were nice and prompt. The waiting time was worth it, as both the nurse practitioner and doctor were very considerate and asked a lot of questions based on medical history. They really care about the patients. Would definitely recommend this practice to anyone looking for a gastroenterologist. read more