I called APEX during a plumbing emergency and they sent a plumber out quickly. He arranged to come…read moreback the following morning to deal with the issue - it was a bigger job that he'd expected. The following morning he called before our appointment to let me know his boss had sent him out on a different job and that my appointment had been pushed back. With a house fully of family guests here for a family funeral I called the manager hoping to persuade him to honour his company's commitment. I've never been shouted at louder, and I've never been hung up on before from an owner of a business. I highly recommend calling another plumbing company before subjecting yourself to this kind of customer service. Even knowing it was a sensitive time due to a recent family member's death didn't stop this "manager" from shouting at me several times even after I asked him to calm down. Someone at APEX needs a holiday. If customer service and respect is important to you, avoid APEX at all costs.

Steve was punctual, very friendly & professional…read more He replaced our outside faucet that had fallen off quickly and flawlessly. Steve was knowledgeable and shared some helpful advice for common plumbing issues. He made sure I had his contact information & knew everything was working properly before he left. Overall, a very positive & helpful experience. We will definitely be calling him again if needed. Thanks again, Steve!

Our hot water tank quit on us. No leaks, just no hot water. we called Steve at SJ Plumbing and he…read moregot on it quickly and had it up and running again with some new heating elements. He is on time, personable, and presents confidence and knowledge. He left it neat and clean and was off to the next poor bugger with a problem with a wink and a smile and wished us Merry Christmas. He is probably the best tradesman we have dealt with here in the Comox Valley.

This company is now called JYD Plumbing & Gas, but same contact info. Lonnie was all one can hope…read morefor in the reno & plumbing trade. Fair, frank, yet always polite & easy to work with. Took control of all the parts ordering, delivery & waste removal. Was very particular on cleanliness in the house, cleanup, and fine detail. He listened to his client, and adjusted accordingly. Made several trips to follow up small but important detail. It is clear he has a strong drive for quality work, while respecting the overall cost of the project. He billed very fairly, noting skilled vs handyman rating in his bill. He always showed up when planned, & was very diligent in fitting the disparate segments of work into his schedule so the project could move along. Really nice to see this level of dedication!

From the owner: Expect the best when you choose JYD Plumbing & Gas (Formerly Brilon Plumbing)! Proudly family owned…read moreand operated, We unite the skills and experience of a ticketed journeyman plumber & gas fitter with a skilled carpenter to provide a full range of residential renovations, repairs and more. Our team is fully licensed, bonded, insured and ticketed for your peace of mind. All work done by owner operator. For custom home renovations and repairs, count on JYD Plumbing & Gas.

The swoosh of spraying water in the dirt crawl space!!!! That was the first time I called…read moreBlackwater. It was an emergency and they came over quickly, managed the valve that had given way after a period of winter freezing. All was restored and the price was very fair. So, later I scheduled them to install garburetors, renew sink plumbing. I feel confident they will manage ALL issues as they arise, at my rental homes. Yay

I am very happy with the professional service I received. They delivered at a cost that they had…read morequoted. I am sold. I recommend this company and Kyle for all your plumbing needs.

Terra Nova Plumbing laid perimeter drains around my home to prevent possible flooding. The work…read moretook 2 weeks & was intensive. The crew was amazing, especially Taylon & Octavio. They left the property immaculate & brought in extra gravel & top soil for the driveway. Thank you for taking such great care. Maria a happy customer

Terra Nova Plumbing did a great job for our strata, replacing an old corroded septic pump (and some…read morerelated pipes) in our strata's septic system. They were on budget, got the work done in a timely manner, and they made the lawn look really good again at the end of their work. Thanks!

They parked their work van in an owner's spot at my condo building when there was access to many…read morevisitor parking spots. Van #8 on June 12, 2024 so the owner of the company knows of this unprofessional and unacceptable behaviour.