Robin does not know how to bid, and her cleaning skills leave much to be desired. That is the take…read moreaway from this review. One star for giving us a partial refund upon our request. Minus four stars for lack of cleaning ability, bidding ineptitude, and lack of professionalism. Robin gave us a quote of $450 for a deep cleaning and $75 for bi-weekly cleaning.  Robin is the sole worker.  She does not have any staff.  $450 is about what I pay for teams of 2-3 maids to spend 8-10 hours cleaning my house.  But, her biweekly cleaning rate was so reasonable, I decided to give her a shot.  For the $450 we paid, Robin barely spent 5 hours in our home; and her work was incredibly sloppy.  She skipped quite a few items she agreed to do that should be part of a normal cleaning:  a stair case, a bath tub, a shower, ceiling/light fixtures in multiple rooms, also left open garbage bags with garbage spilled onto the garage floor, pushed dirt into corners, etc.  A week after this cleaning, I contacted Robin about my notes.  I told her they were extensive, but I was confident we would eventually figure out how to work together if she was willing; and all the issues did not need to be resolved the next cleaning.  I did not ask her to come in on a different day, just plan extra time the next cleaning.  Without seeing my notes, she increased the $75 biweekly cleaning bid to $110.  Quite an increase.  I understand I expect a certain level of service, and I can be demanding.  So, I agreed to the increase after 2 cleanings at the original bid price because I did not feel we received $450 worth of cleaning the first time around.  Robin agreed.   A few days later, Robin asked for a list of my notes.  I told her I would send one closer to the next cleaning.   Two days before the cleaning, I sent her my list as promised.  There were some issues with the communication.  I emailed her at the email address listed on her business card, and the email was returned.  She then asked me to resend the email to an email not listed on her business card multiple times.   About 2 hours before she was scheduled to come, she sent me an email saying my list caused her anxiety, she would never be able to make me happy, etc.  She ultimately said she would not be coming back.   Under the circumstances, I should not have had to request a refund; one should have been offered to me.

Robyn accepted a last minute call to do a move out clean on our home. she did a wonderful job!…read moreThank you so much!

Requested an evening appointment and they were very accommodating Kathy did a great job, my house…read morenot only looked amazing after she cleaned but smelled good too. Her price was better than a few others I had gotten a quote from so it was a win win for me. Told my grandma she offers discounts for the elderly and now she has an appointment coming this week. Thank you Kathy your a life saver.

Joe and Shannon are extremely accommodating when it comes to business dealings. Joe and his…read moreassistant accommodated my parents to assisted living the day after Thanksgiving, with two day notice. I am eternally grateful for their kindness. Their communication skills are exceptional. I would highly recommend Smooth Move Pro to anyone who is considering moving. Sharesa Yarbrough

Faith Janitorial Corporation is a honest, trust worthy, and reliable, company they are very…read moreprofessional and prices are very competitive, they go above and beyond for their customers. Awesome company to have for your cleaning needs.

Shelly and her employee Emily did a great job today cleaning my house. It was very dusty and they…read moredid a deep clean which was needed. They were kind, nice to chat with, and did a thorough job. Shelly even checked to make sure I was happy before they left. I'll definitely be calling again in the future to setup more cleans and am grateful for their help!

I worked with Shane and Brent who have now done several projects for me. I told them what I wanted…read moreand how I wanted it and they managed to do an amazing job and going above and beyond of what I would get from anyone else. If you get an opportunity to work with them, take it, they are very knowledgeable and will not lead you astray. I would hire them again in a heart beat and would not recommend anyone else but them!

On 8/9/2023 we entered into a contract with RPM Contracting of Machesney Park, Illinois…read more The issues highlighted in yellow (included in a document attached) were not addressed, which was one of the reasons that led to two leaks. RPM struggled to fix the leaks, and we will continue to have problems until the gutters are properly repaired. Due to the leaks, the insurance company hired an engineering firm (Rimkus of Willowbrook, IL, Matter No. 100266257) that produced a report detailing RPM's mistakes. As a result of RPM's failure to fix the gutter or reattach them correctly, my family room ceiling had to be removed by a contractor due to water damage. I also had to hire a plumber because RPM initially blamed the plumbing in the bathroom (which is nowhere near the water damage). RPM then claimed it was the chimney, but a chimney expert later confirmed that the chimney was not leaking, though it did need a crown replacement. His words were, "Water does not flow like that." I now have to cover costs for the contractor, a painter (since multiple rooms suffered water damage, which the engineering report also attributed to the roof leaks), and my attic had been treated with mold-resistant coating, which has now become wet due to the leaks. RPM sent two men, Sean and Mike, to assess the damage, but they incorrectly stated the attic was dry. That same morning, the contractor, and later that week the engineer, both observed water. A hole had even been drilled into the bedroom ceiling to allow water to drain down, instead of along the walls where it was originally flowing.

They went right to work, were efficient and thorough, did not need any supervision on my part. I…read morewill definitely use them again.