I have two 100gal tanks which when empty are swapped out for two full tanks. When I requested delivery, I was on the phone for an hour. The two young ladies at the call centers - one in Las Vegas & one in Wisconsin - were very pleasant and very helpful, BUT! On a prior calls, wait times were 88 min., 72 min. 55min. The local Amerigas Center does not take calls and so one must go through a call center, and by the way, Amerigas' new improved phone system is terrible. Having been in sales for roughly 40 years, I have never seen such a poorly run customer service operation as Amerigas. Their two letters apologizing for poor service is more like a slap in the face to their customers rather than an effort to rectify their poor performance issues. Please change your phone system and see that your calls are answered in a timely manner! read more

Worst company we paid for our propane on the 15th of January and they said it would be delivered in 7-10 days and here it the 2nd of February and still no delivery. Yet they took the money out of the account. And here I am sitting without gas trying to heat my house with electric heaters. And when I call I'm put on hold for 45 minutes. And lied to about when it's going to be delivered. Shame on them. read more

They only got one star because I had to fill in something. This company is overpriced on propane and the rental of their tank is double other companies. They also try to charge you to pick up their tank once you realize they are price gouging and you go somewhere else! read more

Switched to a competitor and was told tank had to be 5% or below to avoid a pump out charge. Was never informed that there was a fee just to pick up the tank! Waited 2 months for them to pick up the empty tank and then received a $69.00 bill! Ridiculous. On the keep fill plan, let me run out of propane in the middle of winter in 2017 and never offered me a dime for my inconvenience. Their summer fill price is higher than competitor's standard price/gallon. Should have switched years ago. read more

Responding to a negative review From Crystal H. We have not had any problems with there keep full program. Person said they are at 30% and that somehow is a problem ? If you have not run out , what is the issue ? We had Ferrel gas before and they let us run out 3 times on a keep full program. Now there is a legit complaint. Some people are just complainers. get a life. read more

They keep changing their tank rental agreement. Originally I never paid any fees before they bought out Amogas, then they charged if you failed to order within the previous 12 months, now they charge if you don't order 80% of the tanks capacity within the previous 12 months. It appears Amerigas has taken them over. read more

If I could give this company less than one star, I would. This company offers a "keep full program" but they do not adhere to it. I have requested to be on this program and filled out the proper paperwork twice now but yet no one has come out to check my tank level or fill my tank since their initial fill. I have had the tank filled once when I initially signed on with Geldbach and they have only subsequently put gas in the tank one time thereafter. The second time they put gas in the tank they only filed it to 40% because their gas truck/delivery truck ran out of gas. NOT MY PROBLEM! As for their 24 hour service, it is absolutely non existent. Their receptionist sounds annoyed by your call and does not provide quality customer care. My tank is currently at less than 30% and after 5 phone calls to the company I still have not been given a time or date that the company will come fill the tank. So their "keep full" program is complete BS. If you have any choice at all please use another company. read more