Gary was a savior to my husband and myself when my car broke down and we needed a rental car. I was paying $85. a day and Gary gave me a car for much less so that I could get to work while my car was in the shop. Gencos is an upright business and they care about people...I highly recommend this place to Everyone! Great people! Mahalo Gary!! Lona Montibon read more

Rented a car from Gary & Diane while visiting Kona on vacation. The car had an electrical issue - battery died over the weekend. Contacted Genco Auto, Diane came out on a Saturday evening to replace the battery, discovered the brake lights wouldn't shut off (ie. drained the battery). So they took the car and came back later that evening with a replacement car for us. That extra effort deserves 5 stars!! Thanks for going the extra mile! These are older cars (9-10yrs), but they are well maintained and their rental rates can't be beat, if you are on a budget. read more

I rented a car from Genco's last week on the big island. The car was well maintained and the price was fair. It's a family run business. They gave me timely pick up and drop off off at the airport. Both Diane and Gary are warm. Highly recommend this business. I'll be sure to rent my car from them next time I'm there. read more

Excellent service and friendly car rental. Easy pick up from the airport and return drop off. Car was reasonable and clean and great for two weeks on the island. Mahalo read more

We rented a Kia SUV from Gary and Diane. Best best best deal and service on the island! For starters it is like renting from family. We ended up extending our stay multiple times. They were so flexible. Diane picked us up at the airport with the Kia. No standing in line or taking a shuttle. She dropped us off when we left. Prices are very reasonable and our ride was great. Wish I could give them more stars! Very nice people!! read more

My family and I have been to Kona twice in the past 4 years and both times we rented a car from Genco's Auto Sales. We had a great experience renting from them, Gary and his wife are really nice folks and will treat you like family. It really made our experience that much better in Hawaii! I have a large family so I always get a mini van and the price is always right! I'm never going back to enterprise or Hertz... they moved to a new bigger location just across from Costco which made it very convenient to get to. Keep up the good work! Will read more

I've been renting from Gary and his wife Diane for the last 20 years. They have just moved to new location. They are not located at the airport, but that doesn't matter. They will pick you up after hours and take you back to the airport after hours their customer service is nothing but the best. I recently just rented a car from Gary for one month for $1500. Which I find a reasonable rate on the big island of Hawaii. Gary and Diane are very friendly loving people, and have abundant information on the big island. so if you want the best deal in town on a dependable rental vehicle and the best customer service, then you can't go wrong with Genco auto sales and rentals. Thanks again Gary and Diane. looking forward to many years of renting cars from you. read more

Terrible place, bad service. They will rip you off every chance they get. Don't waste your time or money or there overpriced junk!

My friend recommended this place because he has used them before for car rentals and they give good deals , well I was not disappointed they came and picked us up in our rental from the airport we maybe waited 15 mins because we arrived 1 hour early or I'm sure they would have been there but whatever the case we got the their place did the paperwork deal and I was in and out of there enjoying my vacation these guys gave me an amazing rate and confirmed my departure and drop off to the airport and now I'm home and couldn't be happier with their service highly recommended ! read more

I rented a car for about 50 days. The milage meter read 12500 miles but it drove like there was more like 125,000+ miles - it is extremely likely that they manually set that back, which I believe is illegal. There are two employees there, a man that is nice, and a woman who is a nightmare. For example, we originally agreed to return the car by noon. Day before, she calls and asks when we are returning it - my girlfriend responds, saying maybe 11 or 11:30. When 11:15 comes, and I am 15 mins away, she calls and proceeds to totally freak out on me, insult after insult, extremely condescending tone, interrupting my responses, absolutely trying her best to rain sh*t on me. "Just get here as soon as you can, uggh." hangs up without waiting for a response. It was nearly comical, how unprofessional, petty, and insulting she was. I feel bad for the company, since the other guy was nice and had a grasp of reason/reality. But I would never give them business again, due to the behavior of the other employee. To Genco: if you are having a bad day, don't take it out on customers. That this even needs to be said is an indication of how poorly you run your business. read more

It was a pleasure renting a car from Gary. We had an early pick up and drop off and Gary and his staff were able to accommodate us without any delay. We rented a Kia Soul and had no problems whatsoever with the car. I will definitely rent from Gary for future Big Island trips. read more

Gary was so nice and easy to work with in renting our car for our stay in Hawaii! He gave us a better price than the chain auto rental businesses AND we didn't have to take a shuttle to get or return our car b/c he picked us up and dropped us off right outside baggage claim/agricultural check. Plus Gary's very interesting to talk to. Will use Genco's again if/when we can return to Hawaii. read more

Renting a car with Genco was a smooth experience. Easy reservation, car pick up and drop off. He picked us up at the airport and dropped us off. Great, low mileage car that was just what we needed. We will definitely rent from Genco again if we return to the big island. read more

I went on vacation with my family to the big Island in late Dec/early Jan and unfortunately waited until the last minute to book a rental vehicle and all of the major rental companies were completely sold out of every vehicle type. I accidentally stumbled on this company and and was surprised to find that they still had many vehicle types available so we took a chance and booked with them and I'm so glad we did! They picked us up from the airport and were waiting for us when we arrived. The Van we rented was in great shape. On our departure from the island our flight time was changed and we would have missed our flight but the owner was so accommodating and let us leave our van at the airport for him to pick up later. Thanks to him we were all able to make our flight! I would recommend Genco's without reservation. It's always nice to support small businesses and good people. read more

When no one else had any rental cars, Genco came through to save our vacation. Easy process to rent and return plus a courtesy ride back to the airport from friendly Gary. read more

Best place to rent a car on the Big Island! They stayed open late on the day of our arrival and we were able to stop by and pick up the SUV that we had reserved. The car was exactly as promised! Best prices on the island and nicest staff too! Thank you so much!! read more

What a great experience. To start off, Genco picked us up at the airport and dropped us back off at our gate. They provided a small SUV, for much less than the cost of an economy car at the major car rental companies. They encouraged us to use our auto insurance since it is through USAA. Among the bonuses of renting from Genco's, in addition to the price, was the quality of the vehicle. You are paying less for a slightly older car; however, this means that when you are hitting all the tourist destinations, you have a vehicle that looks local. Further, they provided us the basics of how to navigate the remote roads around the Big Island and the best times to visit some of the popular locations. A big recommendation for Genco for your Big Island car rental. They will have the vehicle you are looking for from an economy to a 4x4. read more

It was a pleasure dealing with everyone at Genco. Gary is very welcoming and helpful. Would recommend to anyone.

Gary was a very nice man to work with. He picked my son and I up from the airport and gave us a ride back to the airport after our two week stay in Hawaii and renting a car from his place. He even checked our car out when the light came on about tires being low when I called him. Very laid back and nice business he has, not pressuring at all and made me and my son feel at ease. I would rent from Gary again when I go back to Hawaii in Kailua Kona! Thank you Gary! read more

Couldn't find a car at all and called them and they worked with me on getting one. Was a newer sub that was clean and great mileage. He picked us up, dropped us off at our convenience! Very good customer service and would recommend. read more

We (our family) are repeat car buyer's from this dealership. Wife needed a simple, pre-owned, reliable, affordable, small sedan. Our problem was we needed a car today. We live on the East side and really couldn't find anything in Hilo. We had to rent a car just to get back and forth to work for the week. Drove out to Kona, Genco's had several in our budget range. We choose one. But again we needed the car today. This is a Saturday mind you. Most banks close early or are not open at all. We needed some financing. Gary rushed some paperwork as wife and I shopped in Kona with the rental from Hilo. Long story short, Genco Auto Sales got our finance approved, paperwork faxed and e-mailed and everything else, contacted our car insurance company and got everything switched over, and had the car prepped for us to take all within 4 1/2 hours. Okay, that's great customer service. What people don't know, by doing that, Genco saved us $450 because now we didn't have to rent a Hilo car for another week. Our only other option was wife and I would have to take a day off work, drive 222 miles round trip to make it back to Genco's on Monday and STILL would have had to rent a car for another day. So WHEW!!!!!! We feel we got a fair deal on a really good car with excellent customer service. When it's time for #2 son to get a car, we'll be back. read more

Can I give less than 1 star? What a crappy experience. Each car when compared to KBB was $2-3 thousand over priced. I went there to find a car and Gary was there but all he did was walk around and offered us no assistance. I will not be buying from here and would not recommend to anyone else either. read more

I wish I can give -5 stars, because of their worst customer service. I booked over phone and told Gary Genco that our family is visiting Hawaii for the first time, and flying in and out of Hilo, and gave him details about our late evening arrival and early morning departure. Till we arrived at Hilo Airport, he never bothered to tell me, how far his place is from Hilo Airport, and that we need to make our own transportation arrangement from and to Hilo Airport. I wish I did some research instead of trusting him. Since it was holiday season we had no other choice but to go with him. He kept promising that he will make some arrangement for return trip to airport but at the last minute he wanted me to return the car the day before the contract ended, since we had early morning return flight the next day. He didn't bother to neither reduce my rental for returning the car a day early and all the trouble he put our family through nor provided any transportation to my resort after dropping the car late in the evening. The rental car he gave me looked like a lemon and I had to spend additional $600 for transportation from and to Hilo Airport. read more

Gary Genco really took care of our family during our stay. He picked us up at the airport, gave us a very fair price on a rental car for two weeks, and if that wasn't enough, he dropped us back off at the airport at the end of our visit! We highly recommend renting from Gary when you're visiting the Big Island! read more

We used Genco's for a car rental on a 10 day trip in July/August. Emailed Gary Genco and he got back to me with a quote that was MUCH cheaper than any of the big names. Everything was done via Email. Ended up being a 2014 Hyundai Elantra. Power windows and ice cold AC. Only had about 26000 miles on it. Nice interior and paint. One or two very small dings. No cigarette smell or any other smells either. Gary provided curbside service at the airport for pickup and drop off. Gary is also a wealth of knowledge about the island and the area. Stay and talk story for a few minutes and you'll learn some stuff about the island, how to get around, and where to go. I will definitely use Genco's from now on when we visit the big island. read more

He showed up 2.5 hours after his advertised business hours. I waited out front for over an hour he did not apologize for the inconvenience. He walked away in the middle of us doing business and started chatting with someone else. He did told me he would call with an offer on my trade in after he carfaxed it and never called me again. Very unprofessional and an overall bad experience. Would not recommend to anyone read more

I rented a Ford Escape from Gary. The car was great, the price was great and Gary is very nice. I will rent from him again. Just an FYI. Gary is on Hawaiin time and I'm from a very fast paced city lifestyle. So if you're in a hurry, don't be. Life is good at a slower pace. Thank you Gary. I'll be there next year to rent from you again. read more

This is the most pleasant experience we've ever had renting a car on the Big Island. After almost 20 years we've finally found a way to avoid the long lines and surge pricing of the major car rental cos. at the airport. The owner Gary couldn't be more helpful. Airport pickup and drop off couldn't be easier, just a few minutes from the airport and their prices are more than competitive. Can't say enough good things about them. Not only will we continue to rent from them, but we will definitely buy a car from them when that time comes. read more

wonderful experience with genco! gary was very helpful, and honest throughout the entire process. this was my first time financing a car, and he patiently answered all my questions and helped me find the best rate. despite having numerous cash offers on the car i really wanted, he honored my deposit, and stayed true to his word. not only did he help with each step, held on to the car for me for a week. it's hard to find that kind of integrity when buying a car! would recommend checking out this lot- he definitely values quality over quantity and has a great selection of clean used cars! so happy with my new ride, and am grateful i chose to go through genco. read more

Gary was our lifesaver on our most recent trip. We have not only found our new favorite place to rent our vehicles but also a new friend. When all of the other chain rental places told us there wasn't an available vehicle on the island over Christmas week...and the only place that had a vehicle wanted 4 times the normal price!!!...we looked everywhere and we were so happy to be referred to Gary!! What a great guy and blessing he was to our family. We rented a nice van and had a very nice time. Gary helped shuttle us to and from the airport. All around great experience!! read more

Gary was a huge in making sure we had a dependable rental car for our 8 days in Hawaii. I will definitely rent from this company again!

I left my driver's license in the scanner at home before our vacation in May 2018. Although it was valid, I had a copy with me, passport, credit cards and cash, the manager at one of the national companies at the airport almost ruined our vacation plans by telling us that no company would rent us a car. We used a taxi for the first day and then our driver suggested we contact his friend Gary at Genco's Discount Autos Sales & Rentals. We are so happy we did. Gary offered to pick us up from the harbor after our snorkel with wild dolphins excursion the next day and he rented us a very nice, new car at a similar rate as I'd seen on line. He and his wife have lived and operated their business on the island for many years and they were super nice. Their business motto is 'Value & Integrity' and I highly recommend their services. He shared that he often rents cars to time share visitors and people who spend from a few days to 6 months on the big island. If you need a car to purchase or rent, please call Genco's. They will pick you up and return you to the airport also. read more

I was so thrilled when I found out I could save a great deal of money by renting a car through Genco Auto Sales. My family and I live in Oregon and reserved a rental through Genco and Enterprise just to be safe. And Genco paid off by saving me $160.00 off the Costco membership price from Enterprise. The owners communication was wonderful and the faxing of all our info was easy. If we ever make it back we will surely rent from them again. Two thumbs up! read more

Needed a car and they were the only place on the island who had what I wanted. Unless you are a seasoned car buyer don't go here. I used to work in the car business and told them as much and they still pulled out every lie they could. First they didn't want me to take my car to a third party to have it checked out(shady), then they tried to show me some trumped up fake wanna be car value to justify the ridiculous price(kbb is the only way to go), then they try to tell me it is more expensive because they pay $800 to ship it from Oahu, (already checked and it's actually like $250), and this was after they told me it was a trade in from here on the island. then Gary (the owner) insulted my intelligence by telling me he had to check with the owner to see if they would accept my offer. Really?...He had a plaque next to his desk with his name and I already checked out the business prior to going, so I knew who he was... Really unprofessional. I got what I wanted for the price I wanted, but not Aloha at all! read more

I recently rented a vehicle from Gary. They offer courtesy pick up and drop off which is very convenient when traveling with kids. I was impressed with their rates as they were very reasonable compared to renting from the airport. I will definitely use them again when in Kona. read more

NO! Buy a car from them and experience the WORST customer service. Lying, shady, underhanded dealing with the wonderful added condescending attitude, never return messages, lie about doing so, no full disclosure on important facts on the car, screen calls and don't answer (you'll have to call from a # you didn't give them for contact, then they answer the phone), made for the worst lack of customer service I've ever experienced in buying a car. I would recommend driving past them to save yourself this bad experience. read more