We feel totally ripped off. We bought into the outrageous costs thinking they were trustworthy…read more The technicians that came out were SO polite. We even bought into their "Stars and Stripes" membership, which is just a joke. You pay them monthly so they can overcharge you when they come out and upsell you things you don't need. When my husband put marginal review the "owner" posted a response and asked him to call and work things out. He called Patriot and left a message with the lady that answered the phone. She said the boss would call and after 5 days we still haven't heard from them. We called 2 other companies for a 2nd and 3rd opinion and found out the work Patriot said was very important to get done, was totally bogus. We do NOT need to replace the whole duct system, just one piece. We paid them A LOT of money in the last 6 months, and know now we were ripped off. I am not saying their work was bad, but their greediness is way over the top. Shame on you Patriot for treating customers like your ATM.

We've had Patriot out several times for unrelated HVAC and electrical problems since we bought our…read morehouse last year. Been very pleased with their service every time. They sent someone out promptly every time. Diagnosed the problem and fixed it quickly. They always explained the problem in a way I could understand.

In september of twenty twenty five I had two estimates for a whole home generator. I chose BNK for…read moretwo reasons: The quote was slightly lower than the other installer but the real reason was the other installer said when he ran into a problem he couldn't fix, he called BNK.

Ordered a generator and it came in with a minor flaw. They reordered the damaged part and hand…read moredelivered it to my home and installed. They kept in contact with me and followed up on the part that was ordered. Excellent service!

I am SO grateful to have found Fenix Electric!…read more The Fenix team was so prompt from the moment I reached out to them and they maintained excellent communication every step of the way. They were always coordinated and ahead of addressing any questions before I even had a chance to ask! It was such a relief to be taken care of versus taken advantage of. With every interaction, I was treated with the utmost level of kindness, consideration and personalized care. I love that I could simply text or they were also reachable by phone call 24/7. I live in Austin and sadly became tasked with putting my late father's home up for sale near Lindale. I had to drop everything and travel to the unattended house when I was made aware of some electrical problems and outages occuring. Fenix was immediately available to help and I was fortunate to have Paul Hutchinson respond to my service request. He went absolutely beyond expectations! Paul was thorough, expedient and able to explain my issues with clarity in a way that actually made sense so I felt confident making informed decisions amidst a stressful, time sensitive situation. Without any pressure whatsoever, he presented me with several repair options, fair estimates and took the time to explain the pros and cons of each. I was so impressed by his level of integrity, considering there are always opportunities for businesses to take advantage of customers in vulnerable positions by pushing for the most expensive solution rather than the most appropriate and practical solution. That honesty and transparency is what earns long term customer loyalty! He even claimed all the way through the hot, claustrophobic attic to ensure his diagnosis was correct. While Paul proceeded to work on the repairs we had discussed, I let him know I would be in the basement clearing out some moldy junk I had just discovered. He noticed how dark and precarious even the basement stairwell was so he actually went into the basement and located the lights I didn't even know were down there! Not only that but he then cleared the space of trip hazards and even removed some plywood boards to open up the space, making it safer for me to move and actually breathe! He was able to do that quickly then jump right back into the electrical work as if saving my day was no issue for him at all! I couldn't believe someone would just decide to do something like that simply to help out another person even though that wasn't his "job". Without a doubt, I would've been injured down there alone had he not secured and safeguarded that area. It definitely wasn't part of Paul's itenerary for the day but I'm so appreciative how he selflessly went beyond what was asked or required of him professionally just to ensure a safer environment for his customer, because it was simply the right thing to do. It also brought my attention to several other hazards I was able to have repaired and wouldn't have become aware of otherwise. Not long after Paul finished his repairs and left that evening, I continued working in the basement alone, sorting through the damptowering tubs of belongings, rusty tools, etc. Suddenly, the leg from a tall metal shelving unit gave way and collapsed on top of me. Thanks to Paul clearing out the space earlier, I was able to roll into part of the open space as it landed on me. I definitely would've been pinned down there without any way of calling for help had he not ensured the area wasn't a total death trap. So not only did he do an incredible repair job but I credit him for preventing me from being seriously injured and he absolutely saved me from being such a careless idiot! Thank you Paul, Mark and Douglas for your exemplary professionalism and kindness. I'll happily continue recommending you to everyone!

From the owner: Fenix Electric ETX LLC services the Dallas area, and the Tyler area.read more

They came and did a thorough job for a fair price! Give them a call - you won't be disappointed!read more