I would recommend this agency a million times over..... They truly care about their patients and…read morepour out compassion and comfort to patient as well as the families. The nurses, social worker and aides are the best I have come across after 28 years in healthcare. The administrator, Stephanie, is the absolute best and truly cares about the staff and the patients... I give this agency a 10 out of a possible 5 stars... If you or your loved one needs hospice care please reach out to the best...

I have never met a more passionate and caring group of people. I had plenty of choices in the…read moreWilliamsburg area. You will not be disappointed.

Fantastic Customer Service Care @ CCHTS Sale associated…read more took the time out to shade light to her manager , I was in a Lil distress . Locking my keys in my vehicle. MsT/ managers made sure I was OK & had correct information on location to provide for AAAlock services. Truly appreciate there patience & kindness each & every time I'm there. But today you ladies made your Customer get thur something that would have been overwhelming for me. Thank you & know you all are doing a great job & many family are truly been bless because of the hard work @ CRATER COMMUNITY HOSPICE THRIFT STORE

This is a great thrift shop! Great donations, clean, and friendly workers! Great mission to…read moresupport!

CNA Danya is wonderful!!! When she comes out to care for her patients she is caring, compassionate…read moreand takes her time to do what's needed with our loved ones. Donnie has dementia and is a handful sometimes but Danya comes in and gets him to do things with ease. She is such a delight and very good at her job. Thank you for everything you do.

Absolutely wonderful organization! Tiffany (RN) and Rebecca (Aide) were perfect for my husband…read more They made his final days comfortable and (strange to say) with as much joy and laughter as possible. While we may have had concern for him, we never worried about the care he was receiving. We just followed their guidance. Cannot speak highly enough for these wonderful angels and their organization! We will always be thankful for their kindness, compassion, and expert care!

What I've come to understand about hospice orgs is that they seem to attract nurses who may be…read moreburned out from other jobs. This results in transactional care, checking off boxes to comply with Medicare but a lack of genuine compassion for the patient. (hospice enrollment recommendations below) Hospice affords more normal hours than working at a hospital. However, the trade off is probably that the nurses may have to drive 100 miles a day all over the county to serve patients. It's a crap shoot when it comes to the nurse case manager (weekly nurse) you get based on when you enroll in hospice care. And it's a crap shoot for the nurses too, who gets assigned to them. (see #4 below) Transitions was recommended to me by someone I trusted. I didn't know what I didn't know but my initial instinct during the first transaction with the intake nurse seemed off to me. She didn't listen, was not paying attention to what I said (about my Mom's care needs) and not educating us on how we should be looking at the whole hospice experience, especially medication management. We lasted a month and a half before I went to another company. The whole point of hospice is having continuity of care. The nurse case manager kept scheduling other nurses to come in her place which consequently caused us to have to orient a new nurse almost every week. Recommendations for Hospice Enrollment and Ongoing Management 1) Trust your instincts if your first interactions with the hospice org aren't stellar. Unless your family member is very close to death you probably have time to interview another company. 2) How medication is administration is explained and distributed (by mail or pharmacy pick up) is critical. 3) Understand that the first several intake people who call or visit may not be the regular providers you will be seeing. They have to check boxes for Medicare so they may only be marginally helpful. 4) The Clinical Manager who manages schedules and nurse performance is THE most critical role in the process. This person MUST be a great problem-solver, compassionate, caring, understanding and a good listener. Spend time up front describing your loved one's personality, likes and dislikes to hopefully get the best match possible nurse case manager (weekly nurse). 5) Once you get through the initial process, if you don't like the hospice care you're getting it's fairly easy to transition to another company (assuming you have POA for your loved one). 6) Make sure your POA and Healthcare POA are updated. If you had documents drafted years ago, they may not be specific enough for today's requirements. 7) If you have a life alert system you can give the hospice company number to the life alert system company so 9-1-1 won't get called in an emergency. 8) LPN's have more authority with medications than RN's but Medicare requires RN's to visit at least once every other week. 9) Hospice nurses understand that the closer to the end of life someone is, the less interested in eating they will be. Also, people at the end of life will sleep more. So keep track of eating and sleeping because the nurses will be most interested in that in addition to pain management. 10) Document changes in health in advance of nurse visits even if it's jotting small notes on a calendar because over time all the days blend together.

I'm a spiritual person who believes everything happens for a reason. When we learned on May 28th…read morethat there was nothing more the hospital could do to prolong my dad's life, I knew in my spirit that I wanted him to be at Transitions. I had never been to Transitions before. My only connection was through my daughter's mother, whose grandfather had been there, and her family spoke highly of their experience. Initially, we were told my dad's condition wasn't imminent enough to qualify, so he was sent home and were under the care of another hospice agency with very nice people. However, once my dad's condition began to decline, I knew we needed to make some readjustments, and I am so thankful that we were able to allow for my dad's journey to end with Transitions. I cannot say enough about the level of care, consideration, and bedside manner. I can't say enough about the support they offered my family during this difficult season in our lives. This is a no-brainer recommendation. If you have a family member whose time on Earth is coming to an end and you're looking for a place where you can feel comfortable knowing they're being taken care of, then you really don't need to look any further.

Angels on Earth walk among us & they are employed at Kitty Askins. We placed our father there…read moreduring his transition and everyone on the team made the experience tolerable. Their commitment, empathy, care and consideration for our Dad & family was so appreciated. We will be forever grateful to everyone there who took such great care of our Dad.

Recently we lost a loved one who was transferred here for hospice care. The staff was very kind and…read moreengaging whenever we visited or called the nurse's station. Joanne and the social worker on site really provided excellent bedside manner and compassion. Palliative care is difficult for families to navigate having worked in the field myself previously. The staff here truly care and the grounds and facility are in pristine condition. When it was time for my uncle to transition, the social worker had him discharged home to us so that everyone could say their final goodbyes at home. Thank you to the wonderful women who work here.

It's hard to know where to begin with this review. My mother isn't finishing her journey with GS,…read morebecause she's moving away to live with my sister, but our experience over the last 9 months of my mother's care has been absolutely phenomenal. From the first meeting to the last phone call, they have poured tenderness, care, and prayer over our family, and every decision that's been made. They've responded to every phone call promptly, and answered every question without judgement. They even called just to check on me; to offer a shoulder when one was needed. I heartily recommend this company to anyone seeking hospice care. It doesn't matter if your loved one gets cranky, obstinate, repetitive.. whatever.. they will be treated with the utmost tenderness at every turn. You can trust these people with those dearest to you.

From the owner: Hospice services in Roanoke, Lynchburg and the counties of Bedford, Botetourt, Amherst, Appomattox…read moreand Campbell Counties, as well as parts of Charlotte, Craig, Floyd, Franklin, Nelson and Pittsylvania counties.