The waiting time was great! The staff are very nice people, and very caring.... But your receptionist at the front desk, needs to be replaced, her attitude was as bad as an junk yard dog!! And she doesn't care about nothing or anyone, the waiting time for her to change my daughter's pharmacy prescription took hours, I even had my pharmacist to call and she still did not pickup the phone,it was almost like we had to beg her to send it, and that's so sad! She really needs to be replaced for someone who really cares about people and there job as well. This is this just senseless!!!!! For this place in Roanoke rapids to be called urgentcare. read more

Absolutely Disrespectful, Dismissive, Medically Biased Treatment: I am writing this review on behalf of my mother, and I am personally glad that I was with her to bear witness to her horrible treatment. Kimberly Johnson, NP immediately on entry into the room, you could already tell by her demeanor, posture, and tone of voice that she had her mind made up about treatment before she even walked into the room. After she introduced herself and asked my mother why she was there, Kimberly Johnson, NP stated, "Why didn't you follow-up with Orthopedics?" My mother and I both denied it because we didn't remember a referral and her last treatment was with her PCP whom she sees every 3 months like clockwork. Kimberly Johnson, NP literally stated, "well I am not going to debate this with you!" My mother is 69 years old, stroke survivor, very quiet, kind, loving, simple person and my mother immediately said "ok", became quiet and put her head down. She has never been a person to cause an argument or even argue. I AM NOT MY MOTHER! I am more aware and knowledgeable of MEDICAL BIASES (that is deeply rooted in racism) towards the elderly, women, and especially Black Women. We did not argue with Kimberly Johnson, NP at all, did not raise our voices, but was bewildered as to how dialogue to correct misinformation turns into a "Debate." Kimberly Johnson, NP then assessed my mother and stated that "she could feel the arthritis in her knee and that she would give her something for pain and to follow-up with Orthopedics." I had to request that we wanted to have an Xray to which she stated, "you will need an MRI because Xray only shows bone." Prior to the Xray she printed off the discharge paperwork for the referral to Orthopedics that my mother had in the past. My mother literally sat in that room and stressed over how she could have missed this referral. Well, this referral was back on May 11, 2020!!! 4 years ago, and literally 41 days after the state of NC went on Lock Down for Covid on March 30, 2020. There was absolutely no access to specialty non-life-threatening care at that time. My mother, had seen her PCP for this knee pain 2 years ago, received a steroid injection and was fine until a few days before that visit. If Kimberly Johnson, NP would have decided to be an actual caring, intuitive provider for the population she services she would have understood this instead of laying that newly printed 4-year-old Orthopedic Referral in my hand, like she had just dropped the cure to Cancer. Kimberly Johnson, NP is an arrogant, disrespectful, dismissive person who provides care heavily weighted in MEDICAL BIASES. Kimberly Johnson, NP you think we didn't notice how you were a little softer in your tone after I asked for the practice mangers information from the front desk. Kimberly Johnson, NP you think we didn't notice that when you gave her discharge papers, that you didn't even tell her the medication you were prescribing that I had to ask you. (Did you ever think not telling someone something, would possibly not know about it?) She has never been a drug user or seeker. She truly had an acute non-life-threatening change from her baseline that affected her Activities of Daily Living and could not get in with her PCP. A nationally categorically listed reason to seek treatment at an Urgent Care. I end this review and letter, to say it will not change your behavior or the practice of FastMed, because I know this is not the First or Last complaint about you. However, I am expecting people who would normally seek treatment at your facility, will see this review and go where they are listened to and not treated with MEDICAL BIASES, anger, and disgust. read more

When you know how your own body reacts to illness and explain it to the "provider " and they ignore you. This is not acceptable. I've been ill for more than three weeks because she did not listen to what I know my body does. This was a waist of my time and money. Thank goodness I was able to go to a competent provider to provide adequate care for my illness, which turned into more than it should have. I could have gotten ahead of pneumonia with a competent doctor. Also, asking for a review of the care provided and then sending a scripted response for medical care is absurd and not to mention, RUDE! Medical care is not cookie cutter and "most" is not everyone. read more

I have never had issues in the past and in as little as two months ago I was able to walk in as a patient. Today we were told we had to schedule an appointment before we could be seen. I just drove 30 miles to hear this and will drive 30 miles back home. I will now use Patient First in Virginia instead of wasting my time trying to find something closer. read more

This place is awful!! My husband and I arrived here at 8 am when they opened. He was the first patient. The receptionist wasn't even in the building and the Dr. Asked us to have a seat upon arrival. This was at 8 am. We filled out paperwork the paperwork and he was finally called back at 9, a whole hour after we arrived. Keep in mind we are the only people in the building. I could hear the doctor talking so I asked Stephanie how long would it be before the doctor to see my husband. She was nasty and said she doesn't know. Pretty much talking to me as if I were dumb and stupid. However I could still here the doctor talking. SMH. I will only come here to save the 200 copAy from the emergency room. THIS PLACE IS THE WORST!!!!!!!!!! It is 9:40 and we are STILL here!!! read more

EVERYTIME I've gone here it's been top tier customer service. From check in to care. Today was no different. They move quickly and everyone is so kind and considerate. NP CARR and the entire team are amazing. They aren't afraid to run several tests to get everything eliminated, Really appreciated. Thanks!! read more

We received excellent expedient service today at FastMed. Friendly and informative staff. Picked this urgent care based on other option negative reviews so hoping this helps you make the best choice in Roanoke rapids. Thank you! read more

For as much as they can do, they do it well enough. I've been there several times when my primary is just too busy or gone somewhere. I've always had a good experience. Would definitely go there again if necessary. read more

The staff at this Urgent Care office was top notch. The woman running the check in was polite and considerate and extremely efficient moving the patients through the check in process. It was a busy day and you never would've known it. My mother was the 55th patient seen by the nurse practitioner that day and may as well have been the 1st with the care and attention that was provided. Thank you to all of the staff for your hard work. 5 stars without a doubt. read more

one of the worst places I have ever been. doctors were mostly Physician's assistants and they pushed me out of the office in a rush and I got worse on each of those three visits within 24-48 hours, and ended up going to another local doctor and found out it was worse than what they told me. I may never go back here again. read more

I had an amazing experience in this clinic. The staff are all so nice and caring. I felt as if they were really concerned about me not only as a patient but they treated me as a friend. Kim, the clinic manager, immediately took me to a room and introduced herself. I told her I had a sore throat and fever and within a few minutes she was back in the room to do a test for strep. Not only did she come back in with a swab but she also brought me a bottle of cold water, that my throat so badly needed. The Nurse Practioner was very knowledgeable and so very polite. I felt so bad when I came there and it was so nice to be treated with so much empathy. Thank you so much. You guys are doing a wonderful job. read more