I purchased a gift certificate through my job and I contacted this company 3 times by phone leaving messages and did not hear back. Sent an email and got nothing. Sent a Facebook message and they called 2 days later. Scheduled the ride and then it was too hot. Did not get a call to reschedule. Have tried reaching them multiple times via Facebook and my messages are read and not responded to. Have heard bad reviews but decided to try it anyways and it's been nothing but a waste of money and stress filled. Do not go with this company because you will regret it!! If I could give a 0 Star I absolutely would. read more

This is a follow-up on my initial one star review. I purchased a gift certificate for myself for a hot air balloon ride. It took me 8 scheduled attempts before Gentle Breezes was able to get me up in their balloon. The sunrise was beautiful and the ride was wonderful. I'm giving them 3 stars because of the number attempts to finally get on the balloon, but the ride was worth it. Please be patient and persistent in scheduling. After each cancellation, reschedule right away and be flexible and consider sunrise flights as well. It's hard scheduling with family, work and kids so have a Plan B for those times. Their website is missing the expectation of the number of attempts to finally get in the air. read more

Update: After working through the Better Business Bureau, I finally received a refund from the owner. I'm satisfied with the outcome, but it wasn't worth the headache. read more

Since my prior review I have received a full refund and have therefore added on some stars. However, I can't speak to the actual flight. Hopefully others have better luck with weather! read more

If your experience is anything like mine, you will hear about the problems of the business from the pilot when you schedule, and then find out the ride isn't going to happen when the day finally arrives- over and over again. I wish I could have the time back I spent not ever going on a balloon ride. read more