The people who work here claim to be licensed laser educator(s) and medical aestheticians. First of all, getting licensed with a few classes does not make you a medical professional. Do not be misled by their website, sales pitch and their convincing marketing. Look through their reviews on google, yelp and better business bureau. They burned my legs and scarred me for life. And I am not the only person they have done this too. They keep on doing it and unfortunately they have not stopped. Go to a medical office instead. They can cause life long damage and I am grateful my burns did not get infected. Shame on Maria for calling herself a professional. read more

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Do not even attempt to get your veins done at this facility. I have second-degree burns. Most painful experience I've ever endured. Not one Vein was done properly and now I will have pretty bad scarring in addition read more

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The people that run this establishment are so unprofessional. Please do not go here. You buy a package and they don't even do your laser correctly. please don't waste your time and money. read more

I had a terrible experience about last september María duda láser in my bikini área and after 2 sessions I was bumed and I let them know it was no actio, then 2 months ago it happened again. Now I'm scarded and gentle touch laser refuse yo do anythin. I wouldn't recomended them for nothing. Be very CAREFUL!!! read more

Do not get laser hair removal here! She does the whole procedure in under 10 minutes and misses multiple areas. I got a groupon for a brazilian. I asked her to do the bikini area, which she had been missing, and she told me it would be an extra 40 dollars per session. Literal scam. The hair grew back like nothing ever happened. Don't waste your time/money read more

The staff are great (Maria & Nikki ), super nice and very knowledgeable. Their facility is very clean! I love coming here. There prices are very reasonable. I've gotten my face underarms and Brazilian done here it's the best thing I could have ever done! I had problems with dark underarms and spoken to Maria about it, she told me the laser will help and she was right and I wish I can wear tank tops all year around. I've only had great results in this place. Thank you guys read more

Gentle Touch Lasers - After picture - Laser Hair Removal Near Me - Port Chester, New York

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I bought a Groupon for Brazilian hair removal. The customer service is so bad. The lady in charge is beyond rude and could care less about her customers. Please go elsewhere for hair removal. After 6 treatments growth is still the same. read more

I had mentioned that I was sensitive to lasers but they had worked for leg spider veins previously. The laser used was very high. I now have fewer veins but the scarring on my legs is way more noticeable than the veins ever were! read more

I wish I can give this place 0 stars!!! Please do not go here or buy the Groupon!!!! This place is so beyond horrible. Maria is extremely unprofessional and disrespectful!!!!!!! While Maria was lasering my legs it felt painful so I asked her to lower the temperature. Her response to me was "no honey, it's all in your head" and proceeded to laser me on the same temperature. After another few seconds of being in pain I told her it really burned and to lower it. Sure enough, She burned my legs!!! & denied it. I even went to a dermatologist, who confirmed it as a burn and to receive proper care for my legs. Sure enough, Maria still denied that she burned me. She yelled, screamed, and hung up in my face - what kind of horrible service is this. Especially after you burn your client!!!! When I went back to get a refund she fought with me. I even brought my husband with me (who is a medical professional) and she questioned him and still denied what she did. This place needs to be shut down!!! Please do not go here!! I've gotten laser done elsewhere and the difference is uncanny. read more

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I got a package of 6 laser treatments for under arms. Maria Gave me a presentation before starting, and told me she works off commission and wanted to sell me more treatments before I even started. Well, I went through the six treatments, and Maria would literally spend 5 minutes tops doing the treatments. I asked her to spend a little bit longer as I thought she missed some spots; the hair didn't go away at all. Now I'm done with all the treatments, and I'm still shaving every day and not even a bit reduction in hair. I called Maria and she told me she would work with me, so I scheduled another appointment. I met with her daughter and was told I had to pay another $50 every treatment. I just left the office curious that I even went, such a scam. read more

I have been here twice so far for microneedling and will be going back again. The place is nice and clean. Staff is friendly. Nikki performed my microneedling both times and is very knowledgeable in what she does and makes sure you are comfortable. I would highly recommend. read more

I started coming here after finding their Groupon and reading great reviews. I have been very happy with my treatments that have been very effective in stopping the hair growth! I would certainly recommend this place to anyone who is looking in the Port Chester/Rye areas read more

I put off writing this review to give my treatment results some time. I originally saw their Groupon and figured, why not. I work close by and the place I went for other laser treatments was just out of the way for me. I did (6) brazilian treatments. After treatments, the hairs fell out like I've experienced before at the place I used to go where I did my underarms. Here I am 2 months after my last session and all of the hair is back. My #1 reason for going is that I'm prone to ingrown hairs down there. My dad had gone there and it didn't work for him on his ears, but against his warning, I gave them a chance and it didn't work for me in the end. I even referred my stepmom to go there for her armpits because, while receiving treatment, it worked for me. They missed spots on her and when she went back, they gave some excuse not owning up to them actually missing it. It's safe to say I'm not returning or referring. Maria and her daughter are nice, Maria tends to give attitude. At the end of the day you're paying a lot of money to just end up going back to the way you were before. Pros 1. Flexible scheduling. 2. Quick and easy. 3. Clean Cons 1. ALL of the hair is back. Same texture and everything. read more

I went in to speak with receptionist and get a feel for the place after seeing their Groupon ad. I later got to speak with the technician and her answers contradicted what the receptionist, who is also her daughter, had replied. The questions I asked were: "is this a chain business or a single location?" - receptionist said it was a single location owned by her mother. Technician (mother) said she is partner with someone else and it is a chain. "how many years experience with laser hair removal?" - receptionist said 3, mother said 4. "is your laser machine owned or rented?" technician (mother) declined to answer. The technician who says she is a partner in the business also said she doesn't "work for Groupon" . Although the promotional pricing is tempting, I chose not to become a client. read more

The team at Gentle Touch are incredible! I had the best experience getting Velashape on my legs. The technician was not only very friendly, she was extremely knowledgable and made me feel at ease. So far, I am thrilled with the results and look forward to my next session!! read more

Really terrible customer service and very unprofessional. I saw the advertisement through groupon and it said the package I purchased was for a medium area which included full face then after purchasing the owner says that was a mistake in advertising. Yet months later she still has the same package on groupon that says a medium area includes full face, which is completely FALSE advertising!! Owner has been abrasive and argumentative numerous times. Would not recommend this place. read more

Gentle Touch Lasers - Laser Hair Removal Near Me - Port Chester, New York

My opinion about this place is base of the manager (she identified herself as) I called to change my appointment after I asked that she started to scream at me saying that she had 3 (later she changed to 4) cancellations saying that I was a bad person for not keeping my appointment but the best part was when she said "you are Latina (she claims I'm from Peru) the Latinos are the worst of all customers (she is Latina too) by the way I'm not from peru and the Peruvians that I know are "phenomenal people". So if you have time to do any treatment at this place go for it, but if you have a life as an other human like me think about it. read more

This is by far the best laser hair removal treatment I've had. Maria is so dedicated to her craft. You can tell that she is passionate about what she does and she's very thorough. The way that she goes over her work to make sure that she got all the hair is very comforting. I always leave feeling fabulous. To top it off she uses one of the best machines out there so the treatment is very effective. For this reason her prices are very reasonable and the level of professionalism is outstanding. Great place, great service. read more

I got the group on for this place for a small area of laser hair removal. I chose the Brazilian. My first complaint is that the Brazilian does not include the whole pubic area, it leaves the bikini line completely untouched, unless you want to pay extra. After my first session, I saw about 60% hair loss. That number hasn't changed in 8 sessions, and now my group on is used up. I have the perfect combination for laser hair removal of pale skin and dark brown hair, so I should have no hair left. I suspect it was due to her lack of thoroughness in making sure she covered the whole area every time, despite my reminding her frequently. She was always very rushed during our sessions and she was frequently running behind schedule. Now, she does seem to have a large and loyal client base, so this can't be everyone's experience. But as for me, I am never going back and I will instead be investing in the Tria home laser hair removal system! read more

Very clean! Very friendly. Easy to make an appointment. Staff is lovely. I purchased a Groupon, and I had no problems redeeming it. Details about which areas were treatable were very specific when I purchased it. read more

Maria is very professional!! I recently had 3 treatments and so far my face is looking wonderful. I can't wait to complete the remainder of my treatment! I'm planning to get my bikini done after!! I totally recommend Gentle Touch!! read more

When I first made my appointment they sounded very professional on the phone. On the day of my appointment I felt welcomed. Nikki and Maria are very knowledgeable and explained in details the process. I'm looking forward to my next visit. read more

Well... Let me start off by saying all the bad reviews this place has received on here are 100% true. After reading the reviews on here about how Maria was a "scam artist, rude and unprofessional" I started to doubt going but instead I said I'll give her a chance and see for myself. I purchased a groupon for 6 laser treatments on my chin and decided to go. Well this woman spent 30 minutes trying to bribe me into paying more money to get my entire face done instead of only my chin. When she finally got the hint that it wasn't going to happen, she showed me the area that was going to be done. It was literally only an inch of my chin. I've gotten this treatment done twice by two different companies and they BOTH did my entire chin. She told me that the bottom of my chin was considered my "neck" and that I'd have to pay more... seriously? my neck? She wanted me to pay an extra $85 for each session. That would of been a total of $510 plus the $80 I already paid for the purchase of my groupon. Making the full total almost $600! This was clearly another way for her to scam me into paying more. She even mentioned that women pay so much for their nails monthly but don't want to pay her more for laser treatment. Thats when i realized all the reviews were true. I left immediately and contacted groupon for my refund. I highly don't recommend this place, save your time! read more

Gentle Touch Lasers is an experience you will not regret - especially if you are results oriented. It is a start up business so initially Maria (the owner) was working out of a small space - which can account for some of the negativity around the other reviews. Now she has a beautiful location - 6 North Pearl Street (3rd floor) with high ceilings and a hip, chic look. Maria is certified and experienced. I began as a Groupon client and have kept going back for touch up service ever since. Gentle Touch prices can't be beat and if you are looking to have smooth hairless areas of your body and the ability to put shaving to rest, I suggest you make an appointment. Maria does answer the phone to schedule appointments and sometimes you will have to wait for alittle bit prior to her being able to take you - but the final product is worth it all. Take it from someone who had laser hair removal done in Manhattan and knows the price points - you can deal with a phone a call or two unless you have thousands to spend on such treatments. read more

My mom and I have been going here for several years now and have recommended it to many of our own friends. The results are great, the service is quick and seamless, and both Maria and Nicole make a great mother-daughter team and have been incredibly accomodating. As a CT native attending school in Philly, I'm not home very often but I wait until I'm back to get laser hair removal because I enjoy coming to Gentle Touch. They have been very understanding and flexible with scheduling appointments given that I am home so rarely. I would highly recommend Gentle Touch to anyone interested in laser hair removal! read more

The staff are very friendly, Nikki always greats me with a smile and is very helpful to accommodate my busy schedule. Maria makes me very comfortable and at ease when treating me with the laser. I would highly recommend using their services! read more

Overall good experience - good $ deal and great results. Scheduling: I booked a couple months ahead to get the desired w/e appointment times to avoid the scheduling issues that I have repeatedly found with places that offer groupon coupons. I had no issue getting week day appointments even on short notice. Service: While I had to wait 5-10min prior my turn for all my sessions, the technician works fast and thoroughly (most importantly!). No more shaving, it is awesome! I found the staff & owner attentive and knowledgeable. I have super sensitive skin and had bad reaction at 2 other and much more expensive salons. At Gentle Touch, I was given a cream to apply prior to the session to numb the area and aloe based product to cool and calm my skin afterwards and to my nice surprise, I had no skin reaction. Overall, I would highly recommend the place if you are on a budget. read more

This place is a disaster - steer clear! My stories are similar to the previous two reviews. I bought the Groupon and called to schedule the appointment. The phone she uses for her business is her personal cellphone so to start off its very unprofessional. I finally scheduled my appointment and this place was a dirty hole in the wall. She didn't ask my name to confirm my appointment and asked what I was getting done - while I was double booked as well and someone waited outside... Thank goodness I arrived first! She rushed me through the appointment and threw a paper in my hand to read and sign. All while basically pushing me saying she wanted to get started even though I hadn't finished reading the waver. I went to have my underarms done - since the instructions she gave me over the phone before the appointment was "no waxing or hair removal". So I hadn't shaved my underarms. When she saw this she was clearly annoyed and pointed out my hair. She then took a pink Bic razor off the shelf and shaved my underarm and put the razor back on the shelf!!! I was too stunned to react. I don't think I need to explain to anyone, especially someone that should be licensed, how unhygienic and unsanitary this is. After that appointment I figured I had paid and already had one treatment so I tried to schedule my next treatment for almost 6 wks without any success. She was completely unresponsive and unprofessional. I finally contacted Groupon and got a refund. read more

I bought a groupon for this "company" and it turned into a nightmare. I called the number on the website and someone (I think the owner, but I'm not sure because she would barely speak to me) picked up -- I asked if they were Gentle Touch Lasers because all she said was "hello" when she answered the phone. She wouldn't answer me. She just asked what my phone number was (?) so confusing. I asked her if I could just set up an appointment and she HUNG UP ON ME! I was appalled. I called back and left a message. The company never called me back, so I emailed them. They also never emailed me back. After a couple weeks of chasing after these people I decided to call groupon for a refund, which they gladly gave me. I just wanted to leave the first review, because if I would have known any of this I would have never purchased the groupon in the first place. If you're looking for laser hair removal, avoid this place! read more

I purchased a package deal on Amazon Deals. My first 2 sessions were ok. The third - fourth were BAD! She doesn't remember the client and what areas she is working on. Today was my final session and I must say I a, happy it is over. I paid for full face laser and was told today "you should do your mustache" really the first five sessions it was part of the full face. Today it was not. I Am glad it's over and will choose my place better next time. Disaster! Scheduling appointments was a disaster also! read more

Gentle Touch Lasers is great! The staff is extremely friendly and accommodating of your schedule. They have always been on time and are very eager to offer you the best deals that they have. So far I have gotten 2 out of 6 laser hair removal treatments and the outcome is wonderful. I definitely recommend Gentle Touch Lasers. read more

The location is inside an old historic building in Portchester, with very easy parking in the street. The new waiting room is very large and beautifully decorated with high ceilings and comfortable seating. I did buy the Groupon, but the owner was upfront from the beginning stating some people may need additional sessions beyond the six as it depends on your hair. I found it very easy to make and change appointments via phone or texting to the owner, Nicki. She was very accommodating to my schedule. She is charming and quite straight forward, something I really appreciate. You are in and out quickly, and only once did I have to wait more than five minutes. I did need an additional two sessions, but her rate was extremely fair and I am beyond pleased with the end hairless result. I would highly recommend Gentle Touch Lasers to anyone. read more

I would DEFINITELY recommend Gentle Touch. They are very professional and extremely courteous. They do an amazing job. The owner has always been available and willing to accommodate your schedule. The environment is very comfortable and clean. read more

Bought my aunt a gift card - woman on the phone was super nice and helpful. No complaints from my aunt, she's already been back again :)

This place is incredible. I couldn't be happier with the results and the service they provide. Not only are the owners the NICEST people ever but also SO accommodating for all types of issues you may have. They'll also crack you up because they're hilarious. For all the reviews you read about the hair growing back and it not being affective -- EVERYONE is different with different hair growths. Go there and try it for yourself. They use one of the best machines available and it hurts less than a wax. I would recommend everyone try it. They also have sweet deals that you won't find anywhere else. I'll probably have to go back after the six sessions just because I will probably need to, but honestly it's so worth it even to pay full price --it's cheaper than most places. I've been to both Pelham and port Chester and they are equally clean, beautiful and hygienic. THANK YOU GENTLE TOUCH FOR YOUR GENTLE TOUCH. read more

I bought sessions via groupon. I didn't like the place from the start, but I didn't want to expect too much since I purchsed a "deal". I thought it's worth it. Both times I was there I felt rushed and being solicited to buy more services for cash. I had to cancel one visit due to work conflict and met with such an attitude that I never went again. It wasn't worth it for me to go through unplesant experience even if I had to loose my money. read more

Steer clear of this place!!! The woman running this so called business is a scam artist. She is utterly unprofessional and rude. She does not give you the service that you paid for. She covers her machine as she works so that you cannot see the amount of times she lasers an area, or the strength that she puts the machine on. When I asked her to uncover the machine so that I can see the treatment she is providing (which is a right as it something is being done to my body) she refused. All she wants to do is sell you more treatments. She is a thief and should have her license revoked. Furthermore, she has horrible customer service, and resorts to threatening you when you call attention to her scam artist ways. When I asked fornhernlicense number she did not provide it and covered up her wall plaques which should be public knowledge. Buyer beware. Don't go to this establishment if you don't want to be robbed of your money. More people should be aware of this woman and the way she runs her business as she is stealing from everyone! read more

i had a fantastic experience a this place maria is a true professional and kind im very picky when it come to my face and this female was the best thing ever happen to me i bought a package so happy with the results i totally recomend this place !!! read more

I am unsure of why the other reviewers where so unhappy but I was more then pleased with the servoices I purchased. I got a great deal from the owner and even purchased another package for my husband. The result is I have no more hair in the area she treated. The laser didn't hurt as much as I expected it would and my threshold for pain is not very high so I assume most people wouldnt find it very bad at all. The owner has always made her self available for eac appointment time I requested but has been SLAMMED lately and when I come in has been packed! No worries...she is fast and I have never waited more then 10 minutes to be seen. She is a breath of fresh air and is not stuffy and uptight but treats you like a friend shes known forever. I have recomeneded her services to multiple people and will continue to do so. If there is any question in your mind let ths erase the doubt. I am a picky customer and she had me pleased! read more