I have used Arena & Harrison CPA's, Inc for the last 4 years for my tax return. Matt Ganz has done…read moremy taxes. He is so professional, kind, a wealth of knowledge. My taxes are a little tricky but are always completed in a timely manner. The staff is friendly as well. I'm so grateful for this CPA firm.

Beware! I passed…read moreover my tax documents to a Nick Arena (a CPA at Arena & Harrison) on 1/20/18, as soon as I received the necessary files from my employer. Although Nick said that he was free all of February it somehow took him until early March to finally mail me my prepared return (he offered to mail it since their office is 30 minutes away). Upon receiving the return I was asked to send it back because the CPA realized he could add another deduction - this was to be sent back at my expense. Upon reviewing the return I also noted multiple questions and concerns around various parts of the return, including that my student loan interest wasn't included. I mailed the return back on 3/7 and also followed up via email. There was no response via email or phone and finally A MONTH LATER, 4/2, I received the return via mail (extremely close to the tax deadline). When I opened the return NONE of the changes that I requested were made and no one reached out to me prior to mailing the return again to answer my questions, explain why changes wouldn't be made or to notify me that the original reason for sending back, the new deduction, wasn't going to be applied. Once again, I called multiple times and was finally contacted by the receptionist who informed me that the CPA didn't agree with my changes and the return was "accurate" from their standpoint. The accuracy of the return was extremely important because the CPA was saying that I owed thousands of dollars- clearly I wasn't ok with filing it with no context to the lack of changes and I felt unsure that the work was reliable. At this point I had signed nothing and paid nothing. So I sent the return back to the CPA (with USPS tracking) with a note letting them know that I was dissatisfied with their services and would be using a different CPA's services. I clearly didn't use Arena & Harrison's prepared files because I paid another professional CPA firm to file for me. The new CPA was able to do the return within 2 days and with a MUCH lower amount owed on my taxes. Now I've started to receive "past due" bills from Arena & Harrison. I called on 7/14 to let them know that I was confused as to why I was being billed because I did not end up filing with them and returned their files. The receptionist relayed that the firm partner told her "because they did work I am responsible for paying them". I asked for the partner to call me back directly and haven't heard back. (Once again, poor follow through.) I then filed a complaint with the Better Business Bureau and Arena & Harrison responded unprofessionally. They spent their time trying to make it sound like I was hard to work with (AKA-I was the root of the problem) and used up a large amount of "professional hours". They stated that the reason it took them so long to complete by return was because I kept emailing them new documents to use for my taxes - that is completely inaccurate. I met with Nick Arena on 1/30 and also hopped on the phone with him to make sure that he had what he needed. Luckily I saved all of the emails between us and can say with confidence that not only did I make things easy and provide everything upfront, but I was also very quick to respond if/when Nick reached out to me. I can also see looking through that threads that a LARGE portion of our email correspondences were of me following up asking for a status updates because the CPA was bad at following up or responding at all. My advice is to go elsewhere. I wish I would have done this myself. Arena & Harrison not only has communication/ follow through issues but they also have a clear lack of professionalism. I am shocked that they took the time to respond to my BBB complaint to make ME look bad as opposed to trying to rectify the issue. What they probably don't realize is that anyone reading that on BBB is going to take it as a red flag that they are unprofessional and have no accountability.

Great professional tax preperation services! I have only filed my taxes a couple times before as I…read moream just coming into the working world. This time around has been the best yet. Doug is very quick at emails and is willing to meet outside of regular business hours. He met me on a Saturday as that day worked best for me. Everything went quickly and smoothly. Additionally he knew to hand calculate the tax for the city I live in since the program has been calculating it incorrectly. I have recommended Russell Tax Service to my parents and they are planning to use his services for this tax season!

Guy just never called back....even after two calls by me to try to set an appointment...too busy…read morefor new clients I guess.

I had an appointment with Jean's tax service. They are located two buildings south of LTOB on the…read moresouth side of the building. I walked into the office and said I'm sorry I forgot my mask, can I go back to my car? She said no masks needed. Her office is nice but small. I asked if she would wear a mask. I said I had a clean unused mask in my car and asked if she wanted one. She said 'I have masks here but I won't wear one.' Its hard to breathe with them on. I told her in that case I did not want to do business with her. Right now Coronavirus is resurgent in Ohio. I have asthma and was not willing to take the risk of being in a very small office for an extended time. I don't know how she does taxes, but I do know that at least in one way, she does not care for her customers.

Great at her job! Diligent and knowledgeable. She beat my other accountant's effort at our return…read moreby over $9000!

Tim and his team have consistently done a great job preparing our tax returns. Some years ago, Tim…read morespotted a rarely used deduction related to foreign income that saved us a lot of money on our taxes. Their service is very good. I was also a client years ago when Bill Jacobs owned the business, and have found that it continues to be a strong company under Tim's leadership.

The folks at Bottom Line are super helpful, proactive, and give me great advice!read more

Kevin is very professional and good what he does I will continue to trust my taxes in his hands.read more

The team at Shearer Banks is top notch! My house and car insurance went up quite a bit but they…read morewere able to requote my policies and saved me a couple hundred dollars!

I recently worked with Jeremy M. Nicholas on estate planning for my mother. She is in her…read moremid-eighties and Jeremy did a great job explaining things to her in layman terms and was very helpful. He also is quite personable and is from the Reynoldsburg/Pickerington area. I would highly recommend Hardgrove and Jeremy if you are in need of any estate planning or even a basic will.

Best visit EVER to DMV (in Ohio and Pennsylvania). EVER!!…read moreThere was NO line (which is unbelievable in itself). Staff members were knowledgeable, friendly and engaging. I will recommend this location to friends and to members of my family.

Please take your business elsewhere, otherwise be prepared for some of the rudest and most…read moredisrespectful employees you'll meet at ANY establishment. I went to renew my license and the treatment I received there left me nearly in tears. I ended up going a few miles up the road to the Westerville BMV and was treated wonderfully. They took care of everything quickly and kindly I'm don't need over the top service, but at least common human decency