Your experience with Emory Clinic depends a lot on the specific department; the providers are…read morealmost uniformly good to excellent, but the staff is highly variable and sometimes sufficiently terrible that you'll end up with problems. Emory Allergy falls in that latter category. Making an appointment with the rude receptionist was a struggle, and she failed to say anything about not taking any antihistamines or anti-allergy OTCs for a period of time before the evaluation. This meant that when I showed up for my appointment, the provider was unable to do anything and I had to make a new appointment to come back and repeat the same darn thing. At my testing followup (third appointment), I learned for the first time that apparently Emory doesn't do shots - only lingual drops which require continued (lifetime) use. I was cranky about that because I had specifically explained to the staff, before becoming a patient, that I was interested in having shots. They also didn't test for several things I had asked to be tested for, namely dogs, because that lingual treatment doesn't yet exist. This meant that when I found a different allergenist who DOES do shots, I had to repeat testing because the first testing was incomplete. To add more fun to the adventure, Emory Allergy repeatedly billed my insurance and I for duplicate expensive "initial testing" (which my insurance naturally balked at). I had to fight for about two months with the staff to get them to remove the duplicate testing charge. I still had to pay for the extra office visit! However, the provider (Shands) was really great, and pulm patients would probably have better experiences than I did for allergy.

called to get a second opinion. On hold for very long time, finally being asked all kinds of…read moremedical information by non clinical scheduler who absolutely did not understand.Troubling question re race - not ethnicity - totally inappropriate at this stage. Support staff has misplaced chip on shoulder - need to reevaluate their intake process.

After loosing my allergist of 10+ years, I was hesitant to find a new one. Then I found Allergy MD…read moreDr. Tricia Lee. Her office is professional, atmosphere is calm and Dr. Lee is thorough, helpful, kind and knowledgeable. If you are looking for a expert who will guide you in your wellness journey to optimize it, Dr. Lee is your Allergist.

From the owner: Dr. Tricia Lee, board-certified allergist with expert training and years of experience, welcomes…read moreMetro Atlanta communities to AllergyMD. She is dedicated to listening to patients and working together to improve their lives. AllergyMD's mission is to provide patient-centered care for individuals with allergies, asthma, and eczema.

Dr. Williams is an absolute sweetheart. Extremely knowledgeable with amazing bedside manner. As a…read morefirst time mom it's so comforting to have a medical professional who allows us to ask all our questions and not feel dismissed whatsoever. My baby instantly loved her welcoming spirit! It was easy to make an appointment, front desk staff is friendly, lobby has cute ocean decor to appease to children. I was surprised that more things weren't digital such as the baby scale and wish they used an app such as MyChart for patient matters, but maybe this will come in due time!

Literally never answer the phone ! Booking online doesn't secure your appointment , ran more like a…read moreclinic then a actual doctor's office

Dr. Menon performed laser cataract surgery for both my eyes, with an excellent result in both…read morecases. She was very good about taking the time to carefully explain all aspects of the surgery, as well as options. She is so calm and competent that any uneasiness I had as a patient was quickly dispelled. I now have the distance vision I had as a young man, and it is amazing.

My doctor, Laura Bealer, is very thorough, knowledgeable, and takes the time to not only explain…read morethings, but to listen to her patients. I recently had cataract surgery with her, and she was great! The follow-ups were thorough, and she addressed all of my concerns! Today, after the eyewear people next door made a mistake and gave me the wrong glasses, I tried to get a copy of my prescription from the front desk and was referred to Jonathan. I explained my dilemma to him, and he was amazingly efficient, clearing things up in a few minutes. He went above and beyond, explaining prescriptions and smoothing ruffled feathers with the eyewear people. He was friendly, courteous, professional, and extremely helpful!

Doctors and care have been good, but new office policies are rotten. After newly requiring payment…read morebefore the appointment without an itemized receipt, insurance covered my whole bill. I have been trying to get a refund since April, it is now mid July. Their phones regularly hang up on you before you can speak to someone. When you do get to speak to someone they take a message and then no one calls back. They don't have any other form of communication (email, web form) either. So frustrated!

I was referred to this practice by an audiologist. I called to make an appointment. The person that…read moreanswered was rude, dismissive and sarcastic. Before even telling her my name, she peppered me with rapid-fire questions about the referring audiologist, the name of the test that I was given (hearing?), the method and time that the results were sent. She repeated the questions again in a slow monotone. I told her I had no way of knowing this information. All I had was the audiologist's name, address and phone number. She found this funny. At this point, I realized that this was not the ENT for me. After reading several of the other reviews, it seems that my experience was not unique.

As others have mentioned, the doctors and treatment are fine but the infinite hoops you have to…read morejump through to get anything scheduled makes working with this office a total nightmare. We had several post-op appointments scheduled incorrectly and to change them took multiple calls as their system seems to be to send you to a voicemail box that is never checked and your calls are never returned. Very frustrating, would not recommend.

Went to Dr. Witter-Hewitt because my son (1yo) needed tubes in his ears. I was seen by the…read moreaudiologist and Dr. Witter-Hewitt for maybe a total of 30 minutes, but was waiting a combined 2 hours over the course of the visit. This included at least 30 minutes in the exam room, which was not child-friendly at all (no toys, lots of knobs he couldn't touch, and of course being at the office for over an hour by this time, he was ready for his nap). I could have lived with all of that, and the Dr. herself was perfectly nice, but it was her lack of response following the appt. that was truly upsetting to me. As it turns out, while the doctor's office accepted my insurance (United Healthcare, through Delta Airlines), the surgery center Dr. Witter-Hewitt prefers did not, which no one discovered until the surgery was already scheduled. The schedulers, who were very nice and helpful, coordinated with the other surgery center (Meridian Mark) to find times where Dr. Witter-Hewitt could perform the surgery there. However, Dr. Witter-Hewitt never got back to her schedulers to pick a time. I waited 4 business days for a response (6 with weekends) and heard nothing from the doctor, though the scheduling staff would call me to tell me they were still waiting. I even asked to switch to Dr. Jenny Kim, who did my daughter's surgery and we liked, just ironically didn't go with originally because I wanted the surgery scheduled as soon as possible. However, the schedulers didn't feel comfortable "giving away" Dr. Witter-Hewitt's patient without her permission, which also never came. Meanwhile, my son had double-ear infections that she did not want to treat with antibiotics, so we were really just waiting for the surgery to give him some relief. In the end, I never got a response from Dr. Witter-Hewitt, which is such a poor experience. My son was in pain, with double-ear infections, and the Dr. couldn't even be bothered to release me to the other pediatric doctor in the practice, let alone actually schedule the surgery at a different center. I found another practice who out of compassion was able to squeeze us into his schedule and perform the surgery. To add insult to injury, I still got hit with a $320 bill because it was under my deductible. I worked with the office managers to get some of it written off, but they claimed that they have no power to do that because they use a third-party billing service. My mom is a billing manager at a third-party billing service, so I know that is BS, but I don't really have any recourse except this review.