My doctor, Laura Bealer, is very thorough, knowledgeable, and takes the time to not only explain things, but to listen to her patients. I recently had cataract surgery with her, and she was great! The follow-ups were thorough, and she addressed all of my concerns! Today, after the eyewear people next door made a mistake and gave me the wrong glasses, I tried to get a copy of my prescription from the front desk and was referred to Jonathan. I explained my dilemma to him, and he was amazingly efficient, clearing things up in a few minutes. He went above and beyond, explaining prescriptions and smoothing ruffled feathers with the eyewear people. He was friendly, courteous, professional, and extremely helpful! read more

Xrissy was great both times I did the pre-op with her. Very personable and kind. Very thorough and took time to explain what she was doing every step of the way. She was training during my second visit and she was taking the time to make sure she was explaining to her trainee what she was doing. Great addtion to the staff/ read more

The physicians are great but as so many others have stated trying to straighten out a bill is next to impossible. Just was on hold for 7 " and was in #1 position and it hung up on me. Have left messages but no response. Had me pay through the eyeglass store and then will not honor the payment because it was through the eyeglass section. Just hung up on me again after I was in the "#1" position. Not worth the hassle. I have been trying to straighten this out for weeks. May put the charge in dispute with the credit card company. I feel sorry for the physicians because they are good. read more

OMG they have really stepped up! Excellent customer service! Left my wallet back in March and that gorgeous Corey called me right away! And talking with Camille and Pam the manager I have purchased 3 pair prescription glasses this year lol I just love them! read more

Doctors and care have been good, but new office policies are rotten. After newly requiring payment before the appointment without an itemized receipt, insurance covered my whole bill. I have been trying to get a refund since April, it is now mid July. Their phones regularly hang up on you before you can speak to someone. When you do get to speak to someone they take a message and then no one calls back. They don't have any other form of communication (email, web form) either. So frustrated! read more

Great doctors. But 2026 change to bifurcate refraction from eye health is awful. will never go back for refraction test to get a new prescription. Two copay's and no explanation of change at check-in. Now I have to spend time managing vision and health insurance charges in my situation. I get the health insurance challenge, but their implantation of changes is not good. read more

Their phone system will cut you off after holding for several minutes, and it does it repeatedly making it very difficult to schedule appointments. read more

Awful service. I did not get my eyeglass prescription when i left .i called back twice snd after eaiting was cut off . The third and fourth i was transferred to voice mail . never received a call back. I went in and was given the wrong prescription. Went back and was charged $50 to get the correct prescription read more

I've been coming to this office for more than five years. Since the changed in management, the service has gone DOWN HILL FAST!!! The front office staff ignores you, checking in is confusing, and the staff is not very professional. If you work Monday - Friday, trying to call them for assistance over the phone is a nightmare! No one ever answers the phone; my phone calls almost always go directly to voicemail! If you get a call back, especially when they say this will call back, good luck! I've been trying for almost three weeks to pay for my contact lenses over the phone; they never answer the phone. Last Saturday, I went by their office to pay for my contact lenses; but I couldn't pay, because the contact lenses department was closed. They asked me if they could call me back the following week. I agreed. I told them to call me on Monday when I got to lunch at 12:30; they called an hour after I got back to my desk from lunch! I give up !!!!!!!!!!!!!!!!!!!!!!! read more

Deeply unpleasant experience. Basic eye exam took 2 1/2 hrs and the contact lens shop was closed by the time I was ready for my contact fitting, so they told me I would have to schedule and pay for a second appointment. Lobby was loud and disorganized at check-in. Technician was clearly new to the job and messed up my refraction to the point another staff member had to come in and finish it. The actual exam with Dr. Menon lasted about 10 minutes and was fine, but every other piece of this visit ranks as one of the worst services I've ever received. Will not be returning for that contact lens fitting! read more

I am located in Decatur, GA. My family switched eye physicians to this group in Decatur. There were two reasons for this change. The Eye physician we used for years, retired, but they had other physicians there. The main reason too, was that it was next to impossible to get in touch with the office in between appointment times. HOWEVER...we are now finding the same exact situation with Eye Physicians & Surgeons in Decatur, GA. This morning, July 13, 2026, I have tried with 3 different phone calls to reach anyone in the office, or even leave a message. The first phone call, I was on hold for 13 minutes, someone answered and immediately hung up. The second phone call, I was on hold 4 minutes, someone answered and immediately hung up. The third and final attempt to call, I was on hold 11 minutes, finally was able to leave a voicemail & we shall see if someone returns my call in a timely manner. It is so frustrating that it's so hard to get an appointment or change an appointment at this Dr.'s office. I hope someone will read this, and that changes can be made in the future for this situation. Thanks, Tara read more

Rude staff: employee yanked my prescription out of my hand instead of answering my question. MD was abrupt and also not interested in answering my question. Now I'm trying to get my records so I can go somewhere else, and they refuse to give me those records. read more

It was great. Avida was very helpful. I felt extremely comfortable and relaxed. We should hope for more employees like her!

I brought my 2.5-year-old son here to see Dr. Weeks after a referral from our pediatrician. The waiting room was extremely chaotic and brimming when we entered; we then waited over 90 minutes for a five-minute exam with the doctor. After nearly two hours in the office, we were told he was too young to participate in the visual exam and to come back in six months. We were also advised to book first-thing-in-the-morning or early-afternoon slots if we wanted to avoid long wait times. Hope this review can help others considering if/when to bring their child here. I also hope it can encourage office admin to treat patients better with more respectful scheduling and shorter wait times. read more

lauren is the best, she was caring , understanding and campassionated. she is awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! thank you lauren read more

I am writing this review to give a shout-out to Mr. Bobby who was my attending medical technician for my afternoon appointment. He displayed amazing patience while providing my eye examination as they are often nerve-wracking. He ensured that nothing was rushed while I was trying figure out which prescriptive lens would work best with my eye sight. At the end of the examination, I was thoroughly satisfied with the prescription that was most accommodating to me, which is often a hard resolution to achieve with eye exams. Please give Mr. Bobby as much accolades as he certainly deserves! read more

After being seen by the same doctor for over 15 years, the practice changed its policy without prior notification and demanded full payment of Medicare deductible BEFORE the doctor would see me. This practice values money over patient care. I am going to another opthomology practice. read more

Don't go here. A routine appointment will take all day. After waiting 7 weeks to get a callback, I had to call in multiple times with lengthy holds to speak with someone. Their scheduling department is a joke. They don't follow up like they say they're going to. After gaining approval of my fathers insurance to have cataract surgery performed, this office booked multiple pre op appointments only to be told once it was time to schedule the surgery that their surgery center is NOT in network. Why did they book multiple pre op appointments with the goal of my father having cataract surgery there only to tell us just before it was time to schedule that the surgery center is not covered and asked if my dad had other insurance options or wants to pay out of pocket? This place is doing some shady business. Don't waste your time here. The doctors are ok, but the entire office is a joke. Every time I brought my father, I saw people angry with the front desk. Now it's clear to me why. read more

I had a really bad experience at this office. #1 ) Lack of communication #2) Bad attitude. #3 ) Terrible service. #4) Unprofessional If you've scheduled a major procedure a few weeks ahead of time , there is a high probability that it will get canceled a few hours before you've arrived to the office. . They don't seem to care about patients because they choose not to communicate with patients in a timely manner. . Stay away from this location. The overall system needs improvement . I'm very disappointed. Note: Excuses are not justifiable if not delivered in a timely manner. read more

Avoid at all costs! This is a money making assembly line with minimum doctor care. Do not trust their diagnosis or results. They are simply rushing people into cataract and other surgeries. No discussion of results that supposedly suggest need for surgery. WARNING: DO NOT GO YO THIS UNETHICAL PRACTICE. They should be shut down !!! read more

When I came to pick my glasses,Pam attended me quickly and efficiently. She did a great job.

The reception desk on 12-9-2026 demonstrated poor customer service. Upon our arrival we waited in front of the desk for 8 min. Shera and the access supervisor Kristin did not even acknowledge us at all. It was only after I asked where did we needed to go to check in Shera pointed to a clip board on the counter and said sign in we will call you. We sat down about two minutes a customer came in walk up to the counter Shera waited on her for 4 min. At this that point I approached the counter again and asked Kristin the supervisor if they were calling any more customers. She asked for the name. She then said oh I was about to call her. The check in is terrible, employees are casually sitting around conversing with each other. They don't acknowledge customers when they stand in front of them. Shera was very unprofessional giving short answers and treating us like we were invisible. No employee should feel entitled to treat people disrespectfully. What is important to customers is not your position, but your disposition. They way we are treated. Training in Customer Service is recommended. read more

This particular location is awesome. I normally take my elderly Mom to her appointments here and they are ALWAYS patient, courteous helpful and on point. I too wear glasses, so I will normally browse the eyeglass department. Today I wa assisted by Mr. Cam who took his time explaining each matter I was concerned about and for the one matter he wasn't 100% sure about he reached out to another of his team members to provide me the information I needed to make my decision - I'm normally seen at the VA for free (yet the VA doesn't carry the glasses I am looking for). but I will be getting my next purchase from the Eye Physicians & Surgeons eyewear shop. Thank you so much Mr. Cam. read more

Optometry staff are nice. Front office medical staff range from competent to horrible, mostly indifferent and surly. Poor communication and service skills. No apparent guidance to treat patients respectfully or adhere to HIPAA standards. Standard of care here overall is pretty dreadful. Way overbooked, poor communication from physicians, ridiculously outdated website and answering service for any reasonable expectation of communication. Medical support staff appears to be doing its best but the docs manage this practice very badly from a patient's point of view. read more

Every aspect of this eye glasses purchasing experience was five star. Working with Corey and Makayia to find my baby her very first pair of glasses was phenomenal. They were communicative and customer service oriented. Even when we went to pick up another pair, they noticed her glasses were sliding down her face and they took it upon themselves to find a strap that first her better. We are grateful for their kindness and expertise and do not plan to go elsewhere for our child's eye glasses needs! read more

My visit to this business earlier this year was my welcome to the world of eyecare, and unfortunately it was not the greatest. Rather than them treating me like a patient with unique needs and concerns, I felt like they saw me as an input in their revenue-generating machine. After not needing glasses into my 30s with 20/10 vision, my eyesight suddenly became blurry over the course of a few weeks, with multiple periods of 2-3 days in between where my vision was normal. I was worried something was wrong, so went to my primary care doctor. At my doctor's office, I did the read the letters eye test and she said without knowledge of why my vision was blurry, it appeared I needed glasses, although the sudden and nonlinear deterioration of my eyesight was concerning. I had spent the few weeks prior working long days at my computer, and also didn't have the best diet, so my doctor wasn't sure if this was normal vision loss with age or something related to fatigue, blood sugar, or maybe a more serious condition. She called around and these folks were able to get me in same day to make sure nothing was wrong. We clarified when we scheduled and then again at the visit that my concern was ruling out serious causes of my rapid and intermittent vision loss. Again, I knew nothing about eye doctors, having never been to one, and I explained that when I arrived. After waiting for 30 minutes or so in the lobby, I was brought back and asked questions that felt like a normal vision exam. I brought up that I didn't know that I needed glasses, I just wanted to make sure my eyes were ok, but the woman giving the exam wasn't too interested in that, she just kept saying that the doctor would take a look. So we do a whole series of testing and lenses and everything that I assume is normal for most folks, but was new to me. Then Dr. Dhingra comes in, looks quickly in my eyes and says they look great, he'll give me a prescription. I finally get the chance to explain my symptoms and what was happening, now after being at the office for well over an hour, and he says something to the effect of "Oh yeah, that is concerning, you'll want to get your blood sugar checked with your primary care physician." Don't get me wrong, Dr. Dhingra is a nice guy, but the whole process felt entirely transactional. They didn't consider how I might be different from other patients, having never been to an eye doctor, and they didn't talk to me about my health concerns until the very, very last 1-2 minutes of the appointment. Before leaving, I was given my prescription (-1.00, -.50) and thought it would be good to have a pair of glasses on at least to help in the short term if this was something that would shake out eventually. I went to the glasses section, explained that I had never purchased glasses and didn't know much about the process, and asked for some recommendations. Immediately, as if he didn't hear what I had just explained, the older gentleman goes into a sales pitch, telling me that lenses are included with the glasses unless I get something extra but the frames range quite a bit in price. I thought to myself: why wouldn't the lenses be included with the glasses?? I know better now, but this too felt very transactional and a pitch not catered to me. Also, I'm already in your shop ready to buy glasses, I don't need a sales pitch, I need your help. Ultimately, I went to a different glasses shop and received much more tailored attention and advice after explaining my situation. It turns out my vision fluctuation is at least exacerbated by fatigue, as when I have a couple consecutive days where I don't stare at a computer screen, it just about goes back to where it's been my whole life. Personally, I've found that there are places nearby with more thoughtful employees, so can't recommend that you visit here instead. I don't know how their prices for eyeglasses stack up, but I'd pay a premium to feel like an individual rather than wait in line to be sold to and ignored. read more

We were given excellent service today by Pam and Camille. Camille was patient. Camille above and beyond

Derrick in the Atlanta Eyewear department is wonderful! Professional as well as personable. He made the experience comfortable and the process quick! I will definitely shop there again. I highly recommend Atlanta Eyewear. It's even open on Saturday. read more

I came to this practice for a second opinion concerning cataracts. I saw Dr. Laura Beeler. She was very thorough and answered all of my concerns. We decided that the cataract surgery could wait , unlike the other eye doctor that wanted to go ahead with the surgery right away. I appreciated her honesty. All of the staff were very friendly. I decided to get a new pair of glasses and Derrick that helped me is awesome. I would highly recommend this business. I am happy that I found a great business to take care of my eyes. read more

As a physician I know the difference between good medicine and bad; I do not consider personality as I know and have had plenty of excellent MDs with no bedside manner and vice versa. This group makes everyone wait an hour and a half before being see; while the staff is nice, one is breezed in and out of the ophthamologist; and given vague instructions. I have epi-retinal membrane, which Dr Dhinga recommended consult with a retinaologist: OK, that's fine, I probably will consult. However, the previous doctor Isaw there also the stripping procedure because of poor positive outcome (which you can onfirm on the internet. But the capper is I walked out with an incorrect prescription for my contac lenses. Both were the same R for both eyes (instead of my running prescription for different contacs for the two eyes. The woman (she is not a professional) who "fit " my lenses was confusing and non-specific and wrote down that I requested that both contacs be the same. I put in my current lenses, checked them quickly and determined my lenses fit. 60 dollars. Hmm, when else have I paid sixty dollars for negative service. AVOID THIS PRACTICE. That's medical advice read more

I recently had a routine eye follow up exam. Ashley Huggins did my exam before seeing the doctor. She was exceptionally kind, friendly, and very patient. She is a provider that should mentor less experienced providers. Thank you, Ashley! read more

My husband and I have both been patients for several years and have never had a bad experience. That goes for regular exams, glaucoma treatments and cataract surgeries. The staff is friendly and efficient. I'll give a special shout out to Bri, an ophthalmic assistant. She's always cheerful and efficient yet explains everything she's doing so you know what's going on and what to expect. Dr. Shah is also very good. He explains things clearly and I have never felt rushed or dismissed. read more

Staffs are very nice and helpful. Dr. Johnson is very professional and made me feel very comfortable. Price is reasonable.

I have been receiving eye care from Dr. Paul McManus at this facility for over 20 yrs. He has performed cataract and glaucoma surgery on me, with no issues or complications. Dr. McManus' has always been very kind and patient and needless to say he has taken very good care of my eyes. I have referred several friends to him and they are also pleased. Dr. McManus is retiring after almost 40 yrs of practice. I hope that I will continue to receive this same level of care from his replacement! Last but not least , yes, occasionally I have had longer waits to be seen. However, what is more important than your eyes and sight? I feel that the wait times have been compensated by the excellent care that I have received. Dr. McManus, enjoy your retirement ! Well deserved.! read more

Worst experience in my 50+ years on this earth. Wish I could give 0 stars; And then that would be too high. I took my mother to an eye appointment here today and she will never return to this place. The receptionist was rude and repeatedly asked in a loud voice (as to embarrass her-talking about HIPPA-PHI violation) about my mother's medical information and financials even after answering her questions the first time. Then the nightmare continued when Dr. Thomas entered the room. He was rude, condescending, argumentative, aggressive, and loud. I will be filing a report. He stormed out of the room and a nurse entered to ask if everything was ok and agreed that his "bedside manner was not the best" Is this how patients are addressed? I hope no one sends their elderly love one there to endure such horrible treatment. It saddens me to think that my mother has been coming here and to have "professionals" treat her this way. read more

This review is specific to the Surgery Center. I am extremely disappointed in the level of care they provided for both my left and right LPI procedure. 1) They do not want patients in their main waiting room, signage on the door tells them to wait in their vehicles. 2) They do surgeries in assembly line fashion. When you check in, you stand in a line for them to take payment behind a glass window and are then sent back to an ER type environment where the first bay is set up with stackable chairs. There were 9 in line at my first appointment and about the same for the 2nd. 3) They call you into a small closet sized office to take vitals and go over procedure. This is within hearing distance to those waiting so there is little privacy. For my 2nd procedure, there was a snafu in the paperwork and they were expecting to do the right eye again. 4) On my first visit, they came around with a portable eye pressure tool to take the test while I was sitting in the group. For the 2nd visit, they didn't have the eye pressure tool available as they left it in the other office so this was not checked pre-procedure. 5)When called for the laser procedure, it is performed in that same little room where everyone was checked in. There was office supplies laying about and a box on the floor. I told them I was feeling apprehensive and was told that was understandable. No, I clarified, I'm apprehensive about having surgery in this unsterile environment. I was told not to worry, this was not surgery, just a little laser. Until that point, in my mind, I was there for laser surgery. 6) For the first visit, the Dr. was in a meeting and so they numbed my eye 3 times while waiting. Leaving my eye feeling gunky and lashes sticking to me. 7) After the procedure, they have you sit in a chair in the hall next to the bathroom and in front of the exit door. After maybe 5 minutes the first time, they came and took my eye pressure and let me go and offered me shades as an afterthought. For the 2nd visit, since they didn't have the eye pressure tool, they took my BP and was going to send me out. I questioned this as everything I read indicated eye pressure must be checked about 20-30 min. post procedure. They offered to take me next door to the clinic to check my eye pressure as soon as they could. When I was taken over, the tech was alarmed at the number (28)and said that I needed to stay and speak with the Dr. once all his surgeries were over. I was left in the clinic waiting room. Once he was available, he took me to a room and apologized for the paperwork snafu and talked about proactive steps to avoid that situation in the future and asked if we were good. I said no, I was still there because the tech was alarmed at my eye pressure. He was taken aback and when I told him the number he said there was no reason for alarm that it's typical in laser procedures for the cells to temporarily block the drain and it would return to normal soon. He said because they had changed my appointment by a day, the surgery clinic wasn't staffed appropriately and this tech didn't normally work lasers and had made a mistake alarming me. I will say, that that tech was the nicest and most personable and caring of anyone that had seen me. I am appalled at the assembly line approach to medicine where you are simply a fee charged and not a person. read more

This place seems to rush people into surgery! I was told by Dr Shah that I needed cataract surgery in both eyes. The office was run so poorly that I went for a 2nd opinion, to find out that I just needed a new prescription!!!!! I guess if you are a cataract surgeon than it is easy to see just that! read more

The only good thing about this place is their staff. They've been friendly and professional so far. However, I always wait over 30 mins before I'm seen. That is ridiculous! Also, they need to do a better job at cleaning the office - it's dusty and the floors look like they haven't been mopped in ages. A dirty doctor's office says a lot! May have to find a new optometrist. read more

I mean, I made an appointment, arrived on time, and everything unfolded as planned. What more can I say?

Lately I have had vision issues with my dominant eye at close and far ranges. Since I had Lasik surgery around 9 years ago (not at Eye Physicians) I googled eye care facilities close to my home with general and lasik eye experience. Eye Physicians and Surgeons was close and it was easy to get an appointment. The Good: The checkin staff was friendly and very helpful. The technician I dealt with was awesome. Very knowledgeable and friendly. Did an excellent job answering any of my questions. The Bad: Dr. Laura Bealer must of had a bad day leading up to my visit. I explained my recent issues and asked for the options available to me. She was very impersonal and obtaining information was like pulling teeth. Her exact words were "It would cost thousands of dollars to perform an adjustment on the one eye". When I asked why the cost was so high (since the original cost was only a couple thousand for the eye) she used some weird broken leg analogy. She also said they didn't perform adjustments (which I asked about with the location before making the appointment) and gave me a non working phone number for another doctor. In the end, I wasn't asked if I had any questions. It was "See you next year for your follow up exam". I left feeling confused and had no more answers to my options then when I walked in. My bad experience isn't due to wait times, facility or general staff. They were all great. My experience is due to a doctor who was very impersonal and lacked an the ability to answer general questions about a patients options. I guess a plus is I did get an eye exam (although I have since scheduled another exam with a Lasik specialist). read more