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    6 years ago

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    Torley Insurance Group

    Torley Insurance Group

    (2 reviews)

    We have been using Torley insurance group for all our insurance needs and we are very pleased. Chad…read moreis extremely responsive and I never have to wait to get questions answered! He is very knowledgeable and really cares about his clients.

    so I was referred to Chad, I went to his office a few times ( I am old school and like to meet and…read morespeak with people) I finally found him and explained what I wanted and that I wanted to sign paperwork in person. I signed up for homeowners insurance with him and he gave me a quote for auto insurance. I wasn't ready to finalize the auto insurance and asked him to call me in a few days. He Never got back with me-I called him Again- and again-he texted me a few days later with an excuse -his daughter had issues and he couldn't get back with me. Ok, I waited a few weeks, drove to his office twice ( not there) then Tried to contact him Again - no response. then after paying for homeowners insurance, in full for 6 months, I was charged $109 from my account. I Tried to contact Chad Again ‍- after several attempts I got a text from him saying he was dealing with his son's car trouble and would look into my issue And get back to me soon- He never did- I did and figured it out, after on hour on the phone with AAA. He had me sign a EFT - I should have read it and he should have told me. and since he Never did His job to contact me so I could sign up for auto insurance, I was charged an additional fee because I didn't Bundle! Totally Chads fault! Are you serious? I've raised 2 sons-( both Doctors) Never did I use them to tell someone that they are the reason why I didn't do my job! Then I went directly to AAA- I wanted to make sure Chad wasn't going to make any $ from me- Oh, he's an independent contractor and I can't switch to another AAA agent unless I cancel Worthless Chad and wait 6 months. Do Not Use this Insurance Agent!

    Liberty Mutual Group

    Liberty Mutual Group

    (8 reviews)

    Their auto insurance is a scam. They tell you you get big discounts withtheir ironically named…read more"RightTrack" app which then monitors your driving fir 90 days. That is where they ensure you will never het those doscounts or just a small fraction. If you brake even a tad too hard (as opposed to running into aomething) you get dinged. You you drive during rush hour, you get dinged, their uber-vague description of speed, no acceleration, wait...or whatever, if you drive late at night, even just once fir a few minutes, it all serves to increase your raye. Complete bait and switch scam.

    Think Twice Before Trusting Liberty Mutual With Your Home…read more This has been one of the most frustrating and disappointing experiences I've had with any company--let alone a home insurance provider. Liberty Mutual confirmed that my home damage was covered, and multiple representatives--along with their own vendors--stated that the water intrusion was not groundwater which. I have already incurred expenses based on their recommendations to identify the root cause: opening my floors and walls (making my main living/sleeping space unlivable for months now). Since then, they've reversed their decision without explanation, conducted multiple inconclusive inspections, and refused to reimburse me or even allow me access to the most recent inspection report of my own property. Despite repeated outreach, they have completely disregarded my concerns by refusing to address the clear discrepancies in their process and communication. What's even more alarming is the extent Liberty Mutual has gone to not help its own policyholder. The repeated delays, withholding of information, and failure to provide clear answers show a disturbing pattern of avoidance rather than support. This isn't just mishandling--this feels intentional. I've done everything right as a policyholder, and Liberty Mutual has handled this with avoidance, inconsistency, and a total lack of transparency.

    George Samra - homeinsurance - Updated June 2026

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