Cooper installed our HVAC system about 9 years ago. We bought the annual maintenance agreement for…read morewhich we get a testing and cleaning of both heat and AC....Last week it was time of the AC test. Mario is a nice, polite and well versed serviceman. During the inspection he mentioned the capacitor was "reading low" and he recommended I replace it. I looked it up on google and it suggested the price of the part was about $25. Now mind you, I had no trip cost, as he was already on premises for the annual service. He quoted $500 and change. I was shocked and he then went to to say that I really should install a "Turbo Capacitor" and "UPGRADE THE ELECTRONICS. for a total cost of $702. Now look at this video on replacing the capacitor for $25 https://www.youtube.com/watch?v=BwdsAD019pk I challenged the number and asked him to cal the office. They confirmed that the price is fixed - I felt under the gun. He was already here, trip fare was paid so I figured to approve the install and challenge the number with the office. He then told me that the insulation was warn, so he needed to replace, not urgent, but needed. About 18" of foam insulation....price $209....FOR 18" of cheap, off the shelf insulation that probably costs under $1....and he was already at my place. After a lot of back and forth, he "threw in" the foam. I called the office and explained my shock at the price and was told they bill at $400/hr labor plus parts. Even with trhat exorbitant hourly rate, he hardly worked for 45 minutes to do all the work, so I asked for a breakdown of parts and labor. Was told they work on fixed pricing with no breakdown. I have been a satisfied customer and find their technicians to be able and polite. On their website I gave them a 4 star review thing I would be able to put some of this story but there was no such opportunity. I hate feeling that every time something needs repair, you have to guard against being taken advantage of. I thought I had a trusting relationship with them, and am disappointed to find out that is not the case.

I've been using Cooper since 2021. I went through Costco to purchase a new AC and they contract…read morewith Cooper. They were amazing when they did the install and I've been happy with their preventative maintenance services. I recently used them for a plumbing service and had Mirwais out to complete the job. It was a big job that took all day. Mirwais and Eric were professional and communicated everything they were doing throughout the day. Cooper has done right by me and I'm very happy with their services.

Michael McCorry was great. He explained in great detail what the potential problem was with air…read moreconditioning condenser. We had full confidence in his expertise. Michael is definitely a keeper.

biggest scam i've ever been in. big giant warning to everybody do not ever call these people…read more sneaky, scheming, scamming, lying dishonest. they never snaked it. just put a camera in where it was clogged and said the pipe was broken. they broke the pipe with their backhoe, just so they could charge me over $7000 that i did not have.

Kelly was our technician. Communication and service was…read morefive star. Identified the issue with our hot water heater quickly and repaired. Thanks Kelly!

Todd's does it again! I recently learned that my water heater was leaking and I remembered Todd's…read moreproviding me with plumbing service in the past and reached out for the heater service. I received a call back the same day from Kelly and he squeezed me in the very next day. Very timely, responsive, and professional. Excellent service yet again! I am so happy I have found a trustworthy plumber and water heater repair company. You could tell Kelly knew what he was doing and has a lot of years of experience. I was watching everything he was doing and he even gave me some pointers on how to extend the longevity of the new heater. He was kind, patient, and informative. Great value for what you pay. Thank you Kelly!

Britton and the Allen Service team responded quickly and did an awesome job repairing the…read moreelectrical line between my home and garage that a fallen tree took down over the weekend.

Pete Duran was professional and very informative. would highly recommend him. having him come back…read morefor maintenance and a couple tweaks on my water heater. phone system and dispatch are terrible! must have called 10 times before finally reaching a supervisor just to get scheduled. called to schedule maintenance on my ac and was scheduled four months! now I have an appointment the same day that I cannot reschedule. called to get rescheduled they set it out two months. asked for sooner scheduling. no one ever called me back. I'm an elite member and expect better service

Shane was awesome! We had a really badly clogged sink, Shane was actually the second guy to come…read moreout. Dennis definitely tried his best and was super nice and gave us a great deal on pricing and was upfront about the whole process. But Shane had experience and knew how to get it unclogged. Shane was super polite, talked with my husband on the phone who was out town and really just was such a helpful young man. 10/10 would recommend.

At this moment after getting a line cleaning, I sit without working sewer drain and a massive bill…read more the technician was Doing everything the spartan tool drain cleaning machine instructions tell you not to do. After watching the cable twist massively I thought to myself how impressive it was that those cables could do that without breaking. moments later it broke and instead of removing the cable it was left in my drain with no option besides excavation. Things happen but physically watching someone abuse equipment and not follow the very clear instructions "which I found and read thoroughly in 10 minutes" should absolutely not fall on the homeowner.

Avoid this company at all costs and find a trusted local plumber instead…read more I have roots in my drain, so every year I have to get them cleaned out. I've used Elite once before, and I decided to use them again. But this last time when they showed up, I scheduled what should have been a simple $79 annual pipe cleaning. Instead, it immediately turned into a hard-sell pitch for an $8,500 trench-digging and pipe replacement -- a major job that might be needed someday, but certainly not urgently like they claimed. (Mind you, they didn't even guarantee that this would fix all my problems. They said there might need to be more jobs that get done after this $8,500 job. ) They used sales tactics to try to scar me and make me think that I would only be getting this price for one day. I declined MULTIPLE TIMES because I wanted a second opinion, and I'm very glad I did. ALSO - Despite paying the $79, they didn't even clear the roots from the drain -- they just told me it was "too overrun" and then pushed the upsell anyway. After that, I received phone calls from them twice a day for a week trying to get me to schedule the expensive work. And Elite kept calling me. Trying to see what they could do to "earn my business". Eventually I got into a long discussion with one of their salesmen, and long story short, they talked me into considering them for a hydrojetting job. - Which would clear my roots, and they could then decide how bad my pipes were and what kind of further service I would need. Which they quoted me $1,600 for. Eventually, I had another trusted local plumber take a look. And they confirmed I had roots and a few other minor problems. But the roots were definitely the biggest problem that are causing my backups. and he also suggested hydro jetting done by his friend. So I scheduled him and he charged me a fraction of Elite Rooters 1,600 dollar price tag. I was blown away by how simple the hydrojetting process was, because by that price point, Elite told me I thought it was such a complex process. Bottom line: This company uses high-pressure tactics, inflated pricing, and artificially urgent sales pitches. Don't be fooled by the $79 "special." Hire a reputable local plumber -- you'll save money and avoid the corporate upsell games.

Plumber to Avoid: Elite Rooter Plumbers…read more Do not every hire this company!!! Ever! Seriously hire any other company. Please read below before you think about calling them for assistance I had a sink clog so it wasn't draining at all. The guy came within 1-2 hours of calling. First thing he did was try to sell me a $1200 pipe cleaning. I said, I don't need pipe cleaning, I just need the clog resolved. I then agreed to pay ~$250 to clear the clog. He worked for 15-20 minutes and said he was unable to remove clog with snake and he needed to use the water spray to resolve the clog. This was the $1200 service. I had already been dealing with the clog all day and just wanted it done so I agreed. He worked for maybe another 45 minutes and declared the clog was resolved. Then he demanded a 5-star google rating. I said well I guess you fixed it so sure. He did not put the drain back together and left. I was happy to have the sink to use for preparing dinner. I put the drain back together. It was just as clogged as when the guy got there. I called him. He returned and said he didn't know how to resolve clog but his boss would contact me on Monday. This was a Saturday afternonn/evening. I was not happy about not having a kitchen sink for rest of weekend but we dealt with it. I waited until 1pm on Monday to be contacted by his boss. I was not given his number. When I had not been contacted, I called and requested a refund. Obviously, I'm not paying for not having a sink for another 2 days, let alone $1200. I found that price absurd and you should too!! For all I know the guy did nothing since the drain was still clogged. I hired another company (Mile High Drain) who sent out two guys and resolved the issue within 45 minute. The put the drain back together and we have had no problem since. I paid them $175 plus a $30 tip for each guy. I assumed that the Elite Rooters had refunded me. 6 weeks later I was going through credit card charges and realized that that charge had not been reversed. I assumed it had been a mistake and called to remind them to refund me. I waited another week, still no refund. I have called at least 6 times, trying to be nice, to request the refund. They currently claim that their customer service cannot refund the charge and that a "manager" has the power to do it. They state they have told the manager to contact me and so far he has not. On my account they say the refund was denied because "the work was completed". I have told them I just want a refund. I don't want to hurt their business but I cannot in good conscience not make this public, whether I ever get refund or not. This is the worst customer service experience I can recall. Please, please please there are many great plumbing business in the greater Denver area who you can hire who will treat you great. This business is not one of them.

We had a great experience with Heart Heating and Plumbing today. Davion fixed our garbage disposal…read morequickly and efficiently. He is extremely professional, highly personable, and overall just a really good guy. Five stars all around!

First time customer. I thought I had some huge expensive plumbing issue. Heart Heating sent out…read moretechnician David Loya. He could have easily told me that I had a $2K plumbing problem and I would have believed him due to past experiences. Nope, he figured out where the problem was and fixed it for almost nothing. Definitely using this company again and requesting David Loya.

Logan was so helpful! He arrived on time, and was professional and friendly. He explained what he…read morewas going to do (flush a on-demand water heater) as well as what chemicals he was using. The price was reasonable for the service. Plus, my cats liked him, which is not true of most people.

Jonathan was great. He took the time to explain my options and suggested preventative maintenance…read moreprocedures and products. I recommend Jonathan for any repair.

If you're looking for an HVAC company, this is the one to use!!…read more I bought my home in 2021 and have worked with several different HVAC companies over the years. Most would poke around, suggest another random repair, and leave without ever looking at the bigger picture. It wasn't until Fort Collins Heating & Air came out that someone evaluated my entire system. my unit, ductwork, vents, return air, and everything in between. They didn't just fix symptoms; they worked to find the root of the problem. From my technician, Rob, to comfort advisor Derek, and Jim in the office, I truly had a team rallying around me. They took the time to explain my options, answer my endless questions, and come up with the best solution for my home. As a single homeowner, the decisions and costs felt overwhelming. They never pressured me. Instead, they educated me, carefully assessed my home's needs, and helped me choose the right system with confidence. If you need HVAC help, don't waste your time calling around. This is your one-stop shop. I can't recommend Fort Collins Heating & Air enough!

Hunter from Fort Collins Heating & Air Conditioning earned my trust today. My air conditioning…read moresystem suddenly stopped cooling, I scheduled appointments with two HVAC companies. As a homeowner without a technical HVAC background, I wanted more than one professional opinion before making any major repair or replacement decisions. Hunter took the time to thoroughly evaluate the system and explain what he was seeing and why. He found that the capacitor had failed, which prevented the outdoor fan from operating properly. He explained that because the fan wasn't running, the compressor had overheated and temporarily shut itself down. After addressing the capacitor issue and allowing the compressor to cool, he re-tested the system and verified that it was operating correctly. What impressed me most was that Hunter didn't just tell me the system was working--he showed me the measurements and explained them in plain language. He walked me through the refrigerant readings, explained what R22 is, and showed that my system was producing a 21-degree temperature difference between the return and supply air, which is exactly where it should be. As someone who doesn't speak "HVAC," I greatly appreciated having the numbers explained in a way I could understand. I also appreciated that Hunter was honest about the age of my equipment. He recommended budgeting for a future replacement because the system is older, but he was equally clear that I did not need to replace it today and that he did not see an immediate safety concern. He never pressured me into purchasing a new system and answered every question patiently and professionally. In the end, he restored cooling to my home and gave me confidence in the diagnosis by taking the time to educate me throughout the process. His honesty, technical knowledge, professionalism, and willingness to explain everything clearly made a stressful situation much easier to navigate. If you're looking for a technician who will thoroughly evaluate the problem, explain things in terms a homeowner can understand, and provide recommendations without pressure, I highly recommend Hunter and Fort Collins Heating & Air Conditioning.